Bridge crashes when opening images

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  • Updated 3 years ago
  • (Edited)
I can open psd files from CS6 bridge.  If I try to open NEF, jpeg or Tiff files then Bridge freezes.  When I close Bridge with CAD I get a message  The system cannot end the program because it is waiting for a response from you.  All help appreciated!
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Stuart Horsley

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Posted 3 years ago

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Pete Green, Customer Advocate

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Are you on Mac or Windows?  You might try some of the troubleshooting steps here including resetting Bridge preferences: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

If you look in the Event Viewer can you post the crash details from the crashes? 

Regards
Pete
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Stuart Horsley

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Hi Pete.  Thank you so much for taking the time to help me with my problem.
I am using Windows 7 pro.
I suspect that the problem is related to my down sizing an image so I could e mail it to my photography club and convert it to a jpeg.  When I converted to jpeg I got a warning that I needed to create a copy to carry out this action but the tick box for creating a copy was grayed out.  I have never seen this instruction about making a copy before.  I have saved on a hard drive and deleted from C drive  all the images that I have made recently but the problem persists.  I have already checked the bridge preferences which still specify that jpeg and tiff will open in ACR

I will try the trouble shooting steps you suggest.  My copy of Martin Evenings CS6 does not mention an Event Viewer.  Please tell me how I access this feature.

I bought CS6 on a DVD so I guess if all else fails I will have to deactivate and uninstall photoshop and Bridge and then reinstall, surely that will clear the problem!
Thanks again
Stuart
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Stuart Horsley

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Hi Pete
I have found event viewer and copies out the latest information.  Is there more in formation I can get from Event Viewer?
Thanks
Stuart    

Error 18/05/2016 07:59:47 Service Control Manager 7026 NoneError 18/05/2016 07:59:42 Service Control Manager 7000 None
Error 17/05/2016 11:00:27 PrintService 808 Initializing
Error 17/05/2016 11:00:27 PrintService 808 Initializing
Error 17/05/2016 08:17:59 PrintService 808 Initializing
Error 17/05/2016 08:17:59 PrintService 808 Initializing
Error 17/05/2016 07:28:02 Service Control Manager 7026 None
Error 17/05/2016 07:27:34 Service Control Manager 7000 None
Error 17/05/2016 07:27:32 Service Control Manager 7000 None
Error 17/05/2016 07:27:32 Service Control Manager 7009 None
Error 16/05/2016 20:59:54 Service Control Manager 7026 None
Error 16/05/2016 20:59:19 Service Control Manager 7000 None
Error 16/05/2016 20:59:10 Service Control Manager 7000 None
Error 16/05/2016 20:59:10 Service Control Manager 7009 None
Error 16/05/2016 20:57:17 Service Control Manager 7043 None
Error 16/05/2016 20:25:08 PrintService 808 Initializing
Error 16/05/2016 20:25:08 PrintService 808 Initializing
Error 16/05/2016 17:41:13 Application Hang 1002 (101)
Error 16/05/2016 14:00:33 Application Hang 1002 (101)
Error 16/05/2016 07:57:34 Service Control Manager 7026 None
Error 16/05/2016 07:57:12 Service Control Manager 7000 None
Error 15/05/2016 21:22:35 Service Control Manager 7026 None
Error 15/05/2016 21:22:31 Service Control Manager 7000 None
Error 15/05/2016 08:15:48 Service Control Manager 7026 None
Error 15/05/2016 08:15:34 Service Control Manager 7000 None
Error 14/05/2016 22:32:03 DistributedCOM 10010 None
Error 14/05/2016 22:31:30 DistributedCOM 10010 None
Error 14/05/2016 12:59:00 PrintService 808 Initializing