Bridge CC 2019 Uses/limits all of my internet Bandwidth

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  • Problem
  • Updated 1 year ago

Problem:

As soon as I open Bridge CC 2019 my internet bandwidth seems to get limited to a bunch of Kbps.

When I open the software my internet speed slows down very much: from my office's connection it drops to around 1mbps, from my home's connection it becomes unusable.

From the task manager, I do not see any anomalous CPU or GPU or Network usage! So the software is not apparently using my connection.

But as soon as i open Bridge, my internet speed drops down. As soon as I close it, the connections go back to normal. 

The bandwidth gets so saturated that I can't even connect to the local router admin page while Bridge is open.

I am seeing this problem on all the networks that I connect too, even on my android hotspot.

I am using a Dell XPS 9560, Windows 10 Home 1803 Build 17134.590.


What I have tried to fix this:

I uninstalled all the Adobe CC suite, removed the remaining files (ProgramData, AppData and other) by hand, deleted some registry keys, used Adobe Cleaner tool, ran a full scan of the system with Malwarebytes, Spybot Search and Destroy, Windows Defender. Then I reinstalled the Adobe CC suite and the problem still persists.


This is unacceptable, I need this software to work.

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Leonardo Fiori

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  • angry

Posted 1 year ago

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Michael Wells

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This version of PS is a POS. Every time there is an update, the software is slower and buggier. Too bad Adobe doesn't realize that the people who PAY FOR their software are people who NEED IT TO FUNCTION. TEST THIS SH*T before you ship it. Period! WTF??? I'm using PS 2018 now because 2019 won't work... even though they shipped it! TEST THIS SH*T!!!

What if my boss wanted me to get stuff done today??? Too bad! I'm using Photoshop! What if customers wanted me to meet my promised deadlines?? TOO BAD! I'M USING PHOTOSHOP! WTF???

Since I've owned PS for over a decade, I can tell you that the more they "update" it, the buggier it gets. Maybe Adobe should pretend that they are a responsible software house, and test their sh*t before they ship it??? I'm not a tester for Adobe, and I WILL NO LONGER BE TREATED AS ONE!

Fix this sh*t or we're going to stop using it.
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Leonardo Fiori

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Noticed that too, specially on first releases, the software is really bugged out. However the problem here is different, it appears also on older versions of Adobe Bridge. It probably is an incompatibility with something on my computer..
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Daniel MacLeod

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I (and others I know) have experienced this problem for some time now. I have contacted Adobe support several times and every time they state that this is not a known issue. Back on December 28, 2017 was the last time I spoke to an Adobe support rep, Kush Singh, about this issue and I even gave access to my computer for troubleshooting purposes and the Adobe tech couldn't find anything wrong ... in fact, I was told it was a Microsoft issue and that I should contact Microsoft support. At this point, I gave up on Bridge (rather Adobe's skillset) on working properly.

However, yesterday, after months of updates and now that CC 2019 has been released I thought I'd revisit whether or not Adobe techs could figure it out - the issue was still present, even on my new computer - the only thing constant between my previous computer and this new one is that both used Windows 10 Home x64.

Yesterday proved no different than my December 28, 2017 experience ... Adobe hasn't changed. As this thread indicates, Adobe keeps bloating their software and it becomes buggier and their own techs can't figure things out.

Here's my suggestion, if Adobe contends it is a Microsoft issue then I would assume that Adobe techs should be working hand-in-hand with Microsoft techs, since after all, Adobe relies on Microsoft (and Apple) for their software to even work, to ensure the people that keep Adobe in business (the consumers) get consistently functioning software. As I've heard the design community say for years, Adobe listen up, put out a release that adds no extra features but improves speed, compatibility and general functionality and it'll be your best-selling release yet!

If anyone is interested in viewing what this thread is trying to convey and the legitimate comments, and so Adobe techs can finally tell others it is a known issue, here is a screen-recording (https://d.pr/v/CHIf48) where I first run the Xfinity Speed Test twice (my speed should be 60 Mbps download and 6 Mbps upload, so the ~50 Mbps is acceptable given a wireless connection); I then open up Norton to show that Adobe Bridge has been given access through my firewall; I then turn off Norton so that the firewall and anti-virus protection won't have any effect on Bridge's performance and one can easily see that when I open Bridge the performance goes to a crawl, the second I close it the performance returns to what is expected.

Adobe Bridge has just been collapsing over the years - other Adobe apps work just fine.
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Leonardo Fiori

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Wow! Finally someone else that is reporting this problem! I am not crazy! At the end however i gave up too with bridge, really frustrating. It could be such an useful software. What else can we do? When i contacted adobe the guy i was speaking with was CONVINCED that the problem was mine and not adobe's.. i tried to explain in every way possible but nothing, he was very rude.
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Daniel MacLeod

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Yes, I experienced this rudeness from the Adobe support reps as well. They come across as the problem is with your setup, not Adobe software, we haven't experienced any problems. Then they go on saying to uninstall your anti-virus and firewall software or roll-back Adobe Bridge ... all the canned responses any novice would expect. At this point in Adobe's history and experience with software, the techs should know exactly what parts of their own software and the OS to check to isolate issues immediately.

Although there are lots of different computer setups out there, the operating systems are limited so troubleshooting should start off very easily for Adobe techs ... don't tell me to start uninstalling other software - that is what consumers pay for, the software and your job.

I assure you, there are many others that also have this same issue. I suspect that a large percentage just don't speak out because Bridge isn't one of the mainstay Adobe apps coupled with the fact that Adobe just gets buggier and the support or the hopes for better functionality isn't there and the public is just sitting back waiting for updates or new releases in hopes that Adobe figures things out. If you've paid attention over the years, the design community is less impressed with Adobe products and there are many other options to many of their software offerings now on the market.

However, having so many apps that work together as a suite makes looking elsewhere a hard thing to do. As Creatives, the only thing that can make these large companies listen is declines in sales, otherwise, they only listen with half an ear.
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Leonardo Fiori

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So? I still can't use bridge.
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Daniel MacLeod

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I agree with you Leonardo, Adobe Bridge needs some new, skilled developers. Again, here's a screen-recording from yesterday featuring this frustrating issue (which Adobe doesn't admit is a known issue): https://d.pr/v/CHIf48.
(Edited)