Bridge CC 2015: Freezes and crashes constantly - Win7x64

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  • Updated 3 years ago
  • (Edited)
Bridge has always been problematic, but in last few days I can no longer work at all! BridgeCC and/or PhotoshopCC hang, freeze, crash repeatedly, even if no work being done. Just having app open causes crash after 5-8 min. No other app is an issue.

Dell quad-core PC, 16GB RAM, 1TB SSD, etc. very fast system. No issues listed in Windows Event Viewer (other than the system crash). Adobe apps not reporting in the Application Event Viewer (no incidents listed).

I have repeatedly purged the cache, compacted, turned off 100% previews, do not use 'local folder' option for cache - all the things that should improve stability and performance. When Bridge first opens it takes more than 10 minutes to "Build Configuration". Moving from one image to another (in Filmstrip mode) takes more than 45 seconds - either with mouse click or arrow key.

Adobe has been useless so far in replying or offering help - 'they are researching, etc. never head of this, etc .etc.) I am going mad as use in profession and can't work.

Any ideas??
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Ed Elliott

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Posted 3 years ago

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Chris Cox

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Is it freezing or crashing? Those are two very different behaviors.

And the 10 minutes to build configuration sounds like the Bridge database may be corrupt.
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Ed Elliott

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Thanks Chris for your reply. It freezes first, then crashes about a minute later with no further input. Once frozen the system will take no further input, not even C-A-D. What can be done, other than purging cache, to fix the database?
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Daniel Conklin

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Whole system during batch export. Even with GPU turned off in preferences for acr. I did update gpu when I wiped system last weekend. Should I try a bios flash? As for ram. I have 4 8gb vengeance sticks. If I pull them and check them one by one what am I looking for? Will the system simply not boot if the ram is bad?
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Chris Cox

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OK:  whole system hangs, reboots, shutdowns, or BSODs cannot be caused by applications. They can only be caused by OS bugs, low level driver bugs, or defective hardware.

If there is a BIOS update, you should install it.

Then check for GPU driver updates from the GPU maker's website.

Bad RAM comes in two flavors: fails right out, or fails subtly under load (ie: fast movement of a lot of memory).  The subtle failure is what you may be looking at (ie: insufficient power supply or decoupling capacitors cause the signal to droop under heavy load, then the BIOS interprets that as a power supply failure).

While bad RAM is the most common hardware problem we've seen, we've also seen problems caused by just about every part of the machine.
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Daniel Conklin

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Well $4!t. If its not a simple driver fix then I'll be chasing computers parts hoping to switch out the bad part. In the end might as well upgrade the system. The GPU has a auto update client for AMD and keep newest drivers loaded. I will check though. I'll flash the bios. If I just run one ram stick at a time and batch run 800 files and it only crashes on one particular stick. That might be a way to test the ram under load. I can also disconnect video card and run onboard video to see of GPU is bad. Does this seem logical for testing? Thank you for all the help.
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Chris Cox

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Yeah, that sounds like a reasonable plan (and better handled than most users :-) ).
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Daniel Conklin

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OK, I disconnected the video card and threw 4 batches at it for about 2000 files to convert and it ran fine. I needed to switch to nvidia anyways lol. Just wish it was ram, that would have been cheaper.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have an AMD card?

If so, check the driver version and this document to make sure you have v15.8 of the driver for AMD cards: https://helpx.adobe.com/photoshop/kb/...
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Ed Elliott

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Thanks - no to AMD, this system has an NVidia K4000M running driver 311.44