Bridge CC 2015 crashes when trying to generate thumbnails.

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  • Updated 4 years ago
Bridge CC 2015 crashes when trying to generate thumbnails for Gopro CineForm .mov files (and from what I find online, many other types of files). Sometimes it would generate them properly (after clearing cache several times), but then when I drag the video into Premiere Pro, suddenly the thumbnail would somehow corrupt and crash Bridge CC.

The only work around was to set the Bridge CC compatibly to Windows 7, and the issue went away (it took 2.5 days to figure it out). Bridge's thumbnails generator needs to be updated to work properly for Windows 8.1.
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Shane Burgett

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  • frustrated

Posted 4 years ago

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Chris Cox

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Hmm, that would mean that some interaction with the OS codecs is causing the crash - and that's pretty odd. The Bridge team will have to investigate and see what they can find.