Bridge 5.1: Stopped working

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Bridge 5.1 decide to quit working for me. It loads up, starts to display items, the crashes with the error. I have tried uninstalling, the reinstalling it, to no avail.
I am running Windows 7
Photo of Steve Bradshaw

Steve Bradshaw

  • 3 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14609 Posts
  • 1944 Reply Likes
Have you tried clearing the thumbnail cache? Hold down the alt key on launch to clear the cache.
Photo of Steve Bradshaw

Steve Bradshaw

  • 3 Posts
  • 0 Reply Likes
Yes I have tried that thank you. What is really strange is that it even after the uninstall/reinstall, I still have the same problem.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14609 Posts
  • 1944 Reply Likes
What does the crash log say the faulting module is?
Photo of Steve Bradshaw

Steve Bradshaw

  • 3 Posts
  • 0 Reply Likes
I am somewhat computer literate, but "crash log", is a bit above my expertise. I assume it is a file, where would I find it in the directory?