Blue Screen reset caused by bugs in Nvidia video card driver on Windows

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  • Updated 2 years ago
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Running Photoshop causes a blue screen reset on Windows, removing "sniffer.exe" from the program folder fixes the issue.

Was happening on the last version of PhotoShop and the current version. I just updated to "2016113.r.355 x64" which of course puts Sniffer.exe back, ran photoshop and instant blue screen. Booted up, deleted sniffer.exe, ran photoshop and fine again. My machine MSI GS60 2QE.

There are others having the same issue as discussed here: https://forums.adobe.com/message/8329...
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GavT

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Posted 2 years ago

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Chris Cox

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No, the blue screen is caused by a bug in the Nvidia driver that you updated recently.

Applications cannot cause a system BSOD, shutdown, restart, or whole system freeze. Those behaviors can only be caused by bugs in the OS, bugs in low level drivers, and defective hardware.

Contact NVidia to see if they have an updated driver that fixes the bug, or if you need to roll back to an older driver before the bug was introduced.
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GavT

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Actually I did try rolling back to the first 980M Windows 10 driver, in-between drivers too and it still happened.

This crash didn't start happening until a Photoshop update in the past couple of months. Photoshop had been fine.
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Chris Cox

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Again, applications CANNOT cause blue screens, shutdowns, reboots, or whole system freezes.  Only bugs in the OS, bugs in low level drivers, or defective hardware can cause those behaviors.

And Nvidia recently released a driver update that causes blue screens (kernel_security_check), shutdowns or restarts.
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GavT

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Chris, I have never said the application caused the crash. I am stating that removing "sniffer.exe" stops the crash.  What exactly is causing the crash is very probably something to do with some issue with Windows 10, or the NVidia GPU driver, or the Intel GPU driver,  or something else. I am simply reporting the issue so Adobe can have a look into it. 

I did roll back and try almost all versions of GPU drivers. I can't roll back Photoshop though I did also uninstall+reinstall all Adobe programs inc creative cloud. I can't roll back Windows 10 either. I also did a DDU safe mode uninstall of all GPU drivers, CCLean'ed the registry. The problem is still there. It started happening a couple of months ago - I have been using this PC since Oct 2014 (MSI GS60 2QE with 980M and Intel 5600) and Photoshop every day. Rolling back the NVidia driver did not solve the problem but that doesn't mean it isn't the NVidia driver or the Intel driver - e.g it could be conflicting with a new Windows 10 service/driver that installed recently, or something totally different.

There is nothing more I personally can test and I have Photoshop working. I'm just letting Adobe or someone who might want to check it out know.
(Edited)
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Chris Cox

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Removing Sniffer means that Photoshop is largely ignoring the GPU.

The driver is still there and can BSOD/restart/shutdown when other applications try to use the GPU (we have reports for AE, PR, LR, etc. with the same problem, plus some games).
Disabling sniffer is a diagnostic step, or something to do until the driver can be fixed.

But you need to contact Nvidia and see if they have an update, or at least let them know that customers are not happy about the driver causing BSODs.