Lightroom Classic: Blank thumbnails showing up in All Photographs only

  • 1
  • Problem
  • Updated 1 week ago
  • In Progress
  • (Edited)
Ligthroom Classic 7.5 Windows10 32 gig of memory

All Photos is showing 4 gray thumbs that I can't delete. The thumbs are not in my folders, which shows a count of 4 fewer photos than all photos does. When I try to delete the 4 empty thumbs it prompts this error message: an internal error has occurred: ?:0: attempt to index field 'rootFile' (a nil value). Also, the thumbs show no metadata, and a right click to locate in the folder in library returns no results.
I have disabled all plugins, no change, synchronize photos, no change, find missing photos, no change. I searched the forum, and the web andhave not found a solution. Any help would be greatly appreciated. 

Photo of Robert Leggett

Robert Leggett

  • 2 Posts
  • 0 Reply Likes

Posted 1 week ago

  • 1
Photo of Reetesh Mukul

Reetesh Mukul, Employee

  • 37 Posts
  • 5 Reply Likes
@Robert Leggett: We will look into this issue. In order to solve this problem, we need to look into your catalog. One of our Engineering Members will contact you for the same. Please share catalog in case you can do so.
Photo of Robert Leggett

Robert Leggett

  • 2 Posts
  • 0 Reply Likes
Thank you!
Photo of Art Davis

Art Davis

  • 32 Posts
  • 14 Reply Likes
I have also intermittenetly have this occur with LR Classic 9.5, Win 10 w/32 gig.

Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

  • 330 Posts
  • 116 Reply Likes
We could reproduce this issue in Robert's catalog.
We are investigating.