Lightroom Classic: Blank thumbnails showing up in All Photographs only

  • 2
  • Problem
  • Updated 1 month ago
  • In Progress
  • (Edited)
Ligthroom Classic 7.5 Windows10 32 gig of memory

All Photos is showing 4 gray thumbs that I can't delete. The thumbs are not in my folders, which shows a count of 4 fewer photos than all photos does. When I try to delete the 4 empty thumbs it prompts this error message: an internal error has occurred: ?:0: attempt to index field 'rootFile' (a nil value). Also, the thumbs show no metadata, and a right click to locate in the folder in library returns no results.
I have disabled all plugins, no change, synchronize photos, no change, find missing photos, no change. I searched the forum, and the web andhave not found a solution. Any help would be greatly appreciated. 

Bob
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Robert Leggett

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Posted 2 months ago

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Photo of Reetesh Mukul

Reetesh Mukul, Employee

  • 37 Posts
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@Robert Leggett: We will look into this issue. In order to solve this problem, we need to look into your catalog. One of our Engineering Members will contact you for the same. Please share catalog in case you can do so.
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Robert Leggett

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Thank you!
Photo of Art Davis

Art Davis

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I have also intermittenetly have this occur with LR Classic 9.5, Win 10 w/32 gig.

Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

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We could reproduce this issue in Robert's catalog.
We are investigating.

Thanks,
Sunil
Photo of Robert Leggett

Robert Leggett

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FYI, I updated to V8 but the issue wasn't resolved, I still have the blank thumbnails under all photographs.
Photo of Robert Leggett

Robert Leggett

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Sunil,

Any updates on my issue?

Thanks,
Bob