Photoshop: Blank white image when I open a .tif or .jpg file

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  • Updated 2 years ago
  • (Edited)
Today, intermittently, I started getting blank white rectangle where the photograph is supposed to be, even though the photograph appears in the Navigator. Photoshop CC 2018 with Mac 10.11.6 El CapIt is crucial that I get this working consistently as I am on deadline. Thank you.
Photo of Lee Rentz

Lee Rentz

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you disable or enable "Use Graphic Processor" and restart Photoshop, does it work correctly?
Photo of ryan


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When I get those kinds of bugs I reinstall from the cloud.