Photoshop 2019: Blank Progress Dialog Box Won't Go Away

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
I've been running into an issue with a progress dialog box coming up after I've woken up my computer from being asleep. I left Photoshop open and now I have a blank dialog with Progress as the name that doesn't have Ok/Cancel and I can't X out of it.



Photoshop still has full functionality. It's just annoying to have a dialog box in the way. I close out Photoshop and restart it and it works fine.

I'm using Photoshop CC 20.0.1
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anadano

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Posted 9 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've not seen this behavior. Looks like the licensing dialog. I'm not seeing an active membership under the email address you've used to post here. Might be part of the problem.
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David Tristram, Employee

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not sure what Ps thinks its doing.  What platform and OS version?  (Mac/Win?)
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anadano

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I'm currently subscribed to the Creative Cloud All Apps plan with this email. I just signed into Adobe and getsatisfation.com to make sure it's the correct email.

I have a MSI Workstation laptop running Windows 10. 

I haven't seen this issue since I posted this initially but I've also been closing Photoshop when I put my laptop to sleep.

Hope this helps!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. Let us know if you hit this again.
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anadano

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I just got this weird bug again. I woke up my computer - I had left Photoshop open - and went about answering some emails and when I re-opened Photoshop the dialog box was there.

I was able to clear my recent files to get a screenshot. I'm able to use the program like it's not there. Other dialog boxes and full screen edits like masking and field blurs.