Photoshop/Lightroom: Blacks stripped when opened in Photoshop

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  • Updated 7 years ago
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I'm opening a bunch of DNG files into photoshop from lightroom and on 2 of the files, the blacks are stripped when they open in photoshop. I've processed these all the same in lightroom and have tried opening them multiple times and these two keep showing up with no black colors in them. Any ideas?
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Kara Rue

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Posted 7 years ago

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Steve Sprengel, Champion

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What does "stripped" mean? Dark gray, white, what? A screen-capture might be helpful.

Also what version of Lightroom and Photoshop and ACR?
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Kara Rue

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The dark parts around the eyes and eyelashes appear gray where they are black in the original photo. There doesn't seem to be any black in the photo. I'm in LR3 and CS4. I don't use acr.
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Kara Rue

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Here's what it looks like in lightroom. I'm at a loss. All the other image are fine but this one keeps opening up in photoshop looking like the above shot.

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Chris Cox

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There's a tone inversion in a few areas - looks like it's related to the display profile, or a bug in the OpenGL shaders doing color correction.

Try disabling OpenGL drawing, then reopening the image in Photoshop, and see if the problem goes away. If so, that means it's a problem with the video drivers and shaders. If not, then the problem is in the display profile.
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Kara Rue

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I just checked and the enable GL drawing was not checked.
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Kara Rue

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Can you explain how to fix a problem related to the display profile? I'm not sure why 10 other similar images opened just fine from LR but the same 2 are showing up this way (I've opened them together and seperate and I have the same problem with these two images either way).
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Chris Cox

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I'm not sure why it's happening - but the display profile is the only thing I can think of that would cause that sort of artifact.

You fix the display profile by using the default profile, or recalibrating your display in the OS controls for the display.
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jdv, Champion

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In a pinch, you can set your display profile to sRGB and see if the problem persists. If it does, you have an issue with the current profile.

This is not a solution, but rather a diagnostic step. No one should use an output profile like sRGB for their monitor profile.
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Kara Rue

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I don't know much about my display settings other than I believe I've got it set to the default. I use a spyer to calibrate my screen.
I find it very strange that it only happens to 2 images that were processed identically to a bunch of other ones in LR that are fine when opened in photoshop. Can I assume this is a bug?
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jdv, Champion

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No, you cannot assume it is a bug. It just so happens that this image has colours in it that are out of gamut in just this manner.

Try the diagnostic I mentioned.

I've heard that some utilities make profiles that are not 100% compatible with all applications. There is a profile file version compatibility issue in some cases.

Try the diagnostic so we know where we stand. Then we can work on the solution.
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Kara Rue

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Here's what I get when I do edit - assign profile and change from prophoto rgb to srgb. I'm not positive this is the correct place I should be changing it in. Here's how it looks now, yikes.
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jdv, Champion

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The problem is /probably/your display profile for the whole system, not the colour space Photoshop is using to render the colours of a specific image.

Try setting the display profile to sRGB as a test.
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Steve Sprengel, Champion

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Photoshop uses ACR to open a RAW, behind-the-scenes if opening out of LR. What version of ACR are you using? Use PS / Help / About Plug-in... / Camera Raw to find out.

The dropbox link in your post is a private link that only you have access to. Please post a Public link to the file.

To create a Public link, using Windows Explorer, copy/move the RAW file to My Computer / DropBox / Public and then right-click and choose Copy Public Link, then Paste that link into a post, here.
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Kara Rue

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Sorry, first time using it, try this http://dl.dropbox.com/u/49429841/40.dng

I'm using 5.0
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Steve Sprengel, Champion

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The Dropbox link worked ok, and the DNG looks ok, with normal blacks, in my ACR 6.5. Are the Toning (Basic) settings for the DNG the defaults or something else? Try using Photoshop / File / Open for this DNG and post a screen shot of the Basic toning slider panel area in ACR.

Since you are using ACR 5.0, in case there is a bug of some sort that has been resolved in future version, update to ACR 5.7, the last of the ACR 5.x series: http://www.adobe.com/support/download...

You might also try using the Reset to Camera RAW Defaults on the dropdown menu that appears when you click the tiny 3-lines-arrow thing at the right side of the ACR panel title area (to the right of where is says Basic) just to make sure there aren't some weird settings in the DNG that ACR is seeing.
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Kara Rue

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Ok, so I downloaded the update. I opened the file through photoshop (going through bridge) and the DNG settings are all at the default - I reset them to the defaults again to be sure. The file opens fine into photoshop with normal toning. This only appears to be happening when I open the files out of lightroom.
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jdv, Champion

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Actually, as soon as I thought about it the display profile is probably not involved. If the UI and the image is ok in Lightroom, then this is another issue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is it a process version issue? If you change to the old process version in Lightroom, does it open as expected in CS4?
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Kara Rue

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If you can't tell already - I'm not good at the technical stuff. If you tell me how to change to the old process version, I can try.
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Becky Sowada, Adobe Employee

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In Lightroom, select one of the photos that has the issue you describe, and go to the Develop module. On the right-hand side, scroll down to the Camera Calibration panel. The Process field has two options: 2003 and 2010 (Current). Try switching to the one you don't have selected, and see if that makes a difference.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It's in the Develop module, under Camera Calibration:

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Kara Rue

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I changed from 2010 to 2003 in LR and the photo changes to the inverted version, I open that one in PS and it's still the inverted version. I changed back to 2010 and it looks good in LR but when I open in PS, it's the inverted version again.
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Steve Sprengel, Champion

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Then the Process Version is the problem, and I'll leave it to others whether there is a good way around it other than rendering in LR as a TIF and opening that in Photoshop, which should be an option out of LR 3 because ACR 5 is too old and there should be a warning message.

FWIW, I tried opening the DNG in ACR 6.5 and switching to Process Version 2003, and things still look ok, so it's only a problem with the Process Version and older ACR 5.x.
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Benjamin Warde, Employee

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Hi Kara,

It does sound like it might be a problem with the Process Version, possibly involving some sort of mismatch between the version of Lightroom that you're using, and the version of Photoshop that you're using. When you elect to edit file in Photoshop, do you get a warning dialog stating that you might need to upgrade your version of Photoshop or Adobe Camera Raw?

Also, I have contacted you privately, asking for a sample file that illustrates the problem.

Thanks,
Ben
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Kara Rue

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http://dl.dropbox.com/u/49429841/40.dng

This is one of the two files I'm having trouble with. It seems I might have gotten some warning the first time I opened it but I just clicked "ok" and went on. I can't remember what it said.
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Benjamin Warde, Employee

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Hi Kara,

I imported your DNG into Lightroom 3.5 and then selected it and choose Edit in Photoshop. It looked just fine when it opened in Photoshop, it didn't look like the screenshot you include above.

Where there edits that you did to the file in Lightroom that weren't included in the copy you sent me?

Are you on Mac or Windows?

Also, I would make sure that Lightroom, Photoshop, and Camera Raw are all upgraded to the latest versions.
In Lightroom, go to Help>Check for Updates...
In Photoshop, go to Help>Updates... (This should update both Photoshop and Camera Raw.)

Thanks,
Ben
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Steve Sprengel, Champion

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If you read the rest of the thread, the weirdness shown above happens even with LR 3 having set PV 2003, but not PV 2010, so irregardless of ACR or PS, the issue occurs in LR 3. Otherwise it happens when opening from LR 3 into PS CS 4 using ACR 5.0 or ACR 5.7.

Looking in the EXIF, the DNG indicates it was created with LR 3.5 so we might assume that is the version of LR the OP is using, although they have not precisely stated the LR version other than to say version 3.

My LR 3.5 does not show the issue for the downloaded DNG using PV 2003, so it is good to ask for a DNG with the LR settings embedded in it.

Kara, would you open LR 3.5, select the DNG under discussion, then right-click on its thumbnail and choose Metadata -> Update DNG Preview & Metadata, Exit LR, then post the updated DNG file to dropbox so others can see the settings you are using in LR?
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Kara Rue

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Ok - I followed your directions and it's in the dropbox. I just opened a new batch of 10 photos into PS out of LR and 1 of the 10 has the same problem.
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Kara Rue

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by the way - I'm using windows.
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Kara Rue

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I just installed updates through photoshop and it now opens correctly. I should have started with that - next time I'll know. Thank you for your help!!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Excellent. Thanks for the update. I wish I would have pointed you here from the start: Keeping Photoshop Up-To-Date: http://adobe.ly/PS-Up-To-Date

It's amazing how many things are fixed by having the product and the OS up to date.
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Benjamin Warde, Employee

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Glad it's working for you.

-Ben