Photoshop: Black Screen With Marquee Selection (need updated video drivers)

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  • Updated 5 years ago
  • (Edited)
I first caught this thread:

http://feedback.photoshop.com/photosh...

Seeing that it was a year ago, I would've thought the issue was resolved... But unlike the aforementioned thread, I actually am not using an AMD card, instead, I'm using an Intel Graphics HD 2500. I'm running the same rating on my laptop that is running Windows 7 and I have no problems with Photoshop CS6 on that system. ON THE OTHER END OF THE SPECTRUM, Windows 8 has been a huge pain for me, and as I figured, running my Adobe Cloud is no different.

I'm in the process of working on Logo work, which requires the use of the "Rectangular Marquee Tool" to form some of the lines, but when I use the tool, the entire screen (where the canvas and canvas background is) goes black. I had the same issue where the BG flickers transparent and black, and then I just noticed that *this* issue is happening with the screen. The other problem was just annoying, this black-screen issue has made this unusable. I have tried the "Basic" suggestion that was listed in the previous thread, as well as "Proof Colors" mentioned on another thread (which, actually only made Photoshop angry-er, to a point it started flashing violently-- I'm sure it is Photoshop's way of cursing at me or insulting my mother in his blink-screen language).

Specs:
Windows 8
Adobe Cloud Photoshop Installation
Intel Graphics HD 2500

Issues
BG flickers transparent/black randomly
Screen flickers black during Marquee Tool selection, then canvas screen turns completely black when finished selecting with "Rect. Marquee Tool" (and any others for that matter)
*Possibly insulting my intelligence in blink-language

Screenshots (because the "Add Image" function is not working):
-- When something is selected with the tool (this is what the blinking looks like when starting to select something with the tool) --
http://fc07.deviantart.net/fs70/f/201...

I appreciate any and ALL feedback. I await your fix-responses eagerly... Meanwhile, I'm going to get my flashlight, and in my frustrated madness, attempt to communicate with Photoshop in blinkature.
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AlexandriaR

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  • frustrated

Posted 5 years ago

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Chris Cox

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Windows 8 has a well known bug that can cause images to appear black, or transparent, of flicker.

Updating your video card drivers from the GPU maker's website usually solves it.
If you can't update the driver for some reason, set the Photoshop GPU mode to Basic.
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AlexandriaR

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Sorry it's taken so long to respond, I've been really sick. It's completely updated, and the GPU was set to basic, I thought I wrote that up there... But it's look like on version 2 I forgot to write that (for some reason it wouldn't let me post the question the first time I tried).

But, anyway, it's updated. All of my other Adobe products are working (and if they aren't, I just haven't seen an issue yet. I've been using Muse and Illustrator just fine).
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Konstantin Galenko

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I have the same problem but on much bigger scale. The screen goes completely black after any action. Occasionally it can return it to live until next action.

The solution to turn gpu acceleration to basic mode helped. But not using Nvidia gForce looks like total waste. I have Windows 8.1 and latest driver, and no other application seems to have problems, including Corel Painter. Who supposed to fix this issue, Adobe or Microsoft?
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AlexandriaR

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Thankfully, I'm not to that point. I'm the same in the respects that it's not happening on anything else. I just can't believe it's my hardware, as the computer is only a few months old, and I'm able to run graphic-heavy games on this machine with little issue. I'm even able to use Sony Vegas and Adobe Illustrator with NO problems.

Unlike your issue, the GPU fix didn't help my Photoshop issue at all (sadly).

Your question is a good one, I'd like to know where the issue is, and as much as I'd like to say it's Windows (because it works fine on my Windows 7 laptop), I'm having a hard time believing that it's Windows 8 when all of the other Adobe programs work just fine.

I'm frustrated to a point that I'm debating on using a different software to work, unfortunately.
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Konstantin Galenko

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What I noticed when I turned off GPU acceleration is that description said some OpenGL functionality will be disabled. I think most of the graphics intensive software like games are written using DirectX, especially if they exists only on Windows. Maybe the issue is not with graphic card or OS but with OpenGL library. I'm not 100% sure but it could be another starting point to look at.
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AlexandriaR

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Ah! I brought that up because while on another forum, they said that it could be hardware, and they used games as an example. I'm pretty tech savvy when it comes to fixing things, but there are some things I have no idea what I'm doing, this is one of them. That's what's so frustrating, I think. More so now that none of the fixes online are working. *sigh*
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Chris Cox

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Well, you are describing a bug in your video card driver software. If you are having trouble updating the driver software, contact the GPU maker and work with them to get the drivers cleaned up.