Photoshop 2020: Black image from 3d spherical panorama

  • 4
  • Problem
  • Updated 6 months ago
  • In Progress
  • (Edited)
Hi,

I write you about the problem of the black image from 3d spherical panorama with "New Panorama Layer from Selected Layer(s)".

If I do the same thing in Photoshop 2019 none problem. This is a problem ONLY of the new Photoshop 2020 version.
I've done the update to latest version 21.0.1 and the "reset preferences on quit" but nothing is changed.

This issue is not only mine, you can see this post:

https://community.adobe.com/t5/Photoshop/Black-image-from-3d-spherical-panorama/m-p/10732569#M277499

Only for info, I can arginate this bug if I do "Import panorama...", in this case I see the image in 3D world, but anyway this is not a solution.

This is the info about my system: The PC has been done NEW about 6 months ago (WINDOWS 10 - Ryzen 2600x - NVIDIA GeForce GT 1030 GDDR5 2048 MB Driver Version 26.21.14.3648 (NVIDIA 436.48)/WIN 10 64 - 32Gb RAM 3200Mhz - Samsung SSD 970 EVO Plus 1Tb NVMe M.2 - motherboard ASUS X470-PRO).

I look forward to read an answer from someone of Adobe team.
Thank you in advance!

More PC system info:

Versione di Adobe Photoshop: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18  x64
Numero di avvii: 4
Sistema operativo: Windows 10 64 bit
Versione: 10 o versione successiva 10.0.18362.329
Architettura di sistema: Famiglia CPU AMD:15, Modello:8, Stepping:2 con MMX, Intero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Conteggio processore fisico: 6
Conteggio processore logico: 12
Velocità processore: 3593 MHz
Memoria incorporata: 32689 MB
Memoria disponibile: 20954 MB
Memoria disponibile per Photoshop: 29935 MB
Memoria usata da Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.22.4
 - Core Sync Status: Raggiungibile e compatibile
 - Core Sync Running: 4.3.14.8
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Livelli alias: disattivato.
Palette modificatori: attivato.
Highbeam: ^ 0 ®Dimensioni porzioni immagine: 1028 K
Livelli cache immagine: 4
Anteprima font: Media
Composizione testo: Latino
Monitor: 1
Visualizza limiti: alto= 0, sinistra= 0, basso= 1440, destra= 2560
Disegno OpenGL: attivato.
OpenGL - Consenti GPU precedenti: Non rilevato.
OpenGL - Modalità disegno: Avanzata
OpenGL - Consenti modalità normale: True.
OpenGL - Consenti modalità avanzata: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GT 1030"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.3648"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GT 1030/PCIe/SSE2"
glgpu[0].GLRendererID=7425
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll"
glgpu[0].GLDriverDate="20190926000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GT 1030"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="436.48"
clgpu[0].CLBandwidth=3.99793e+10
clgpu[0].CLCompute=441.736
Tipo di licenza: Iscrizione
Numero di serie: 96040963672002159526
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Cartella applicazione: C:\Program Files\Adobe\Adobe Photoshop 2020\
Percorso file temporanei: C:\Users\imone\AppData\Local\Temp\
La memoria virtuale di Photoshop dispone di I/O asincrono attivato
Volumi di memoria virtuale:
  Avvio, 931,5 GB, 159,8 GB disponibili
Cartella plug-in richiesti: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Cartella plug-in principali: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Componenti installati:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2019/09/17-01:11:26   79.613319   79.613319
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0  
   AdobeOwl.dll   Adobe Owl   5.5.0  
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.613055   79.613055
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0  
   boost_filesystem.dll   photoshopdva   12.1.0  
   boost_system.dll   photoshopdva   12.1.0  
   boost_threads.dll   photoshopdva   12.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/09/17-01:11:26   79.613319   79.613319
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   12.1.0  
   dvaappsupport.dll   photoshopdva   12.1.0  
   dvaaudiodevice.dll   photoshopdva   12.1.0  
   dvacore.dll   photoshopdva   12.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   12.1.0  
   dvamediatypes.dll   photoshopdva   12.1.0  
   dvametadata.dll   photoshopdva   12.1.0  
   dvametadataapi.dll   photoshopdva   12.1.0  
   dvametadataui.dll   photoshopdva   12.1.0  
   dvaplayer.dll   photoshopdva   12.1.0  
   dvascripting.dll   photoshopdva   12.1.0  
   dvatransport.dll   photoshopdva   12.1.0  
   dvaui.dll   photoshopdva   12.1.0  
   dvaunittesting.dll   photoshopdva   12.1.0  
   dynamiclink.dll   photoshopdva   12.1.0  
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   igestep30.dll   IGES Reader   9.3.0.113  
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   LogSession.dll   LogSession   8.1.0.40.48685  
   mediacoreif.dll   photoshopdva   12.1.0  
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07  
   Photoshop.dll   Adobe Photoshop 2020   21.0  
   Plugin.dll   Adobe Photoshop 2020   21.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop 2020   21.0  
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.613055   79.613055
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39  
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0  
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113  
   Piattaforma di estensibilità unificata uxp-3.3.7.56


Plug-in richiesti:

   Affresco 21.0 - dal file “Filter Gallery.8bf”
   Applica texture 21.0 - dal file “Filter Gallery.8bf”
   Asimmetria 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Bagliore diffuso 21.0 - dal file “Filter Gallery.8bf”
   Bassorilievo 21.0 - dal file “Filter Gallery.8bf”
   Bordi brillanti 21.0 - dal file “Filter Gallery.8bf”
   Camera Raw 12.0 - dal file “Camera Raw.8bi”
   Carta da lettere 21.0 - dal file “Filter Gallery.8bf”
   Cineon 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Cineon.8bi”
   Colore mezzetinte 21.0 - dal file “Standard MultiPlugin.8bf”
   Colori NTSC  21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “NTSC Colors.8bf”
   Conté Crayon 21.0 - dal file “Filter Gallery.8bf”
   Contorni accentuati 21.0 - dal file “Filter Gallery.8bf”
   Contorni con inchiostro 21.0 - dal file “Filter Gallery.8bf”
   Contorni poster 21.0 - dal file “Filter Gallery.8bf”
   Contorni strappati 21.0 - dal file “Filter Gallery.8bf”
   Coordinate polari 21.0 - dal file “Standard MultiPlugin.8bf”
   Core misurazione 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “MeasurementCore.8me”
   Correzione obiettivo 21.0 - dal file “Lens Correction.8bf”
   Cristallizza 21.0 - dal file “Standard MultiPlugin.8bf”
   Curtosi 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Deforma 21.0 - dal file “Standard MultiPlugin.8bf”
   Deviazione standard 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Dicom 21.0 - dal file “Dicom.8bi”
   Distorsione curvilinea 21.0 - dal file “Standard MultiPlugin.8bf”
   Eazel Acquire 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “EazelAcquire.8ba”
   Effetto acquerello 21.0 - dal file “Filter Gallery.8bf”
   Effetto carboncino 21.0 - dal file “Filter Gallery.8bf”
   Effetto carta bagnata 21.0 - dal file “Filter Gallery.8bf”
   Effetto cromatura 21.0 - dal file “Filter Gallery.8bf”
   Effetto fotocopia 21.0 - dal file “Filter Gallery.8bf”
   Effetto increspatura 21.0 - dal file “Standard MultiPlugin.8bf”
   Effetto incrinatura 21.0 - dal file “Filter Gallery.8bf”
   Effetto intonaco 21.0 - dal file “Filter Gallery.8bf”
   Effetto onda 21.0 - dal file “Standard MultiPlugin.8bf”
   Effetto pennellate 21.0 - dal file “Filter Gallery.8bf”
   Effetto punti 21.0 - dal file “Standard MultiPlugin.8bf”
   Effetto retinatura 21.0 - dal file “Filter Gallery.8bf”
   Effetto ritaglio 21.0 - dal file “Filter Gallery.8bf”
   Effetto sfera 21.0 - dal file “Standard MultiPlugin.8bf”
   Effetto sfumino 21.0 - dal file “Filter Gallery.8bf”
   Effetto spatola 21.0 - dal file “Filter Gallery.8bf”
   Effetto spirale 21.0 - dal file “Standard MultiPlugin.8bf”
   Effetto spugna 21.0 - dal file “Filter Gallery.8bf”
   Effetto vento 21.0 - dal file “Standard MultiPlugin.8bf”
   Entropia 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Esporta tavole di consultazione colore 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Export3DLUT.8be”
   Estrusione 21.0 - dal file “Standard MultiPlugin.8bf”
   Fibre 21.0 - dal file “Standard MultiPlugin.8bf”
   Filtro Camera Raw 12.0 - dal file “Camera Raw.8bi”
   Filtro Pacchetto immagini 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “ChannelPort.8bf”
   Filtro ritaglia e raddrizza foto 21.0 - dal file “Standard MultiPlugin.8bf”
   Fluidifica 21.0 - dal file “Liquify.8bf”
   Formato file bitmap 21.0 - dal file “Standard MultiPlugin.8bf”
   Formato IFF 21.0 - dal file “Standard MultiPlugin.8bf”
   Formato Targa 21.0 - dal file “Standard MultiPlugin.8bf”
   Fuoco prospettico 21.0 - dal file “VanishingPoint.8bf”
   Galleria filtri 21.0 - dal file “Filter Gallery.8bf”
   Gessetto e carboncino 21.0 - dal file “Filter Gallery.8bf”
   Grana pellicola 21.0 - dal file “Filter Gallery.8bf”
   Grandangolo adattato 21.0 - dal file “Adaptive Wide Angle.8bf”
   Granulosità 21.0 - dal file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “HalideBottlenecks.8bx”
   HDRMergeUI 21.0 - dal file “HDRMergeUI.8bf”
   HSB/HSL 21.0 - dal file “Standard MultiPlugin.8bf”
   IGES 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “U3D.8bi”
   Increspatura oceano 21.0 - dal file “Filter Gallery.8bf”
   Intermedio 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Intervallo 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Involucro di plastica 21.0 - dal file “Filter Gallery.8bf”
   JPEG 2000 21.0 - dal file “JPEG2000.8bi”
   Luce al neon 21.0 - dal file “Filter Gallery.8bf”
   Massimo 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Matita colorata 21.0 - dal file “Filter Gallery.8bf”
   Matlab Operation 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “ChannelPort.8bf”
   Media 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Average.8bf”
   Media aritmetica  21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Mezzatinta 21.0 - dal file “Standard MultiPlugin.8bf”
   Minimo 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Muovi 21.0 - dal file “Standard MultiPlugin.8bf”
   Nuvole 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Clouds.8bf”
   Nuvole in differenza 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Clouds.8bf”
   Ombra tratteggiata 21.0 - dal file “Filter Gallery.8bf”
   OpenEXR 21.0 - dal file “Standard MultiPlugin.8bf”
   Pastelli su superficie ruvida 21.0 - dal file “Filter Gallery.8bf”
   Patchwork 21.0 - dal file “Filter Gallery.8bf”
   Pattern mezzetinte 21.0 - dal file “Filter Gallery.8bf”
   PCX 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “PCX.8bi”
   Penna grafica 21.0 - dal file “Filter Gallery.8bf”
   Pennello a secco 21.0 - dal file “Filter Gallery.8bf”
   Pixar 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Pixar.8bi”
   Portable Bit Map 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “PBM.8bi”
   Porzioni 21.0 - dal file “Standard MultiPlugin.8bf”
   Porzioni mosaico 21.0 - dal file “Filter Gallery.8bf”
   PRC 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “U3D.8bi”
   Radiance 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Radiance.8bi”
   Rendering griglia di consultazione colore 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Export3DLUT.8be”
   Riduzione effetto mosso 21.0 - dal file “Shake Reduction.8bf”
   Riflesso obiettivo 21.0 - dal file “Standard MultiPlugin.8bf”
   Ritaglia e raddrizza foto 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “CropPhotosAuto.8li”
   Routine FastCore 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “FastCore.8bx”
   Routine MMXCore 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “MMXCore.8bx”
   Salva per Web 21.0 - dal file “Save for Web.8be”
   Sfocatura con obiettivo 21.0 - dal file “Lens Blur.8bf”
   Sfocatura migliore 21.0 - dal file “Standard MultiPlugin.8bf”
   Sfocatura radiale 21.0 - dal file “Standard MultiPlugin.8bf”
   Solarizza 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “Solarize.8bf”
   Sommatoria 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Spaces 21.0 - dal file “Spaces.8li”
   Spruzzo 21.0 - dal file “Filter Gallery.8bf”
   Sumi-e 21.0 - dal file “Filter Gallery.8bf”
   Supporto multiprocessore 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “MultiProcessor Support.8bx”
   Supporto WIA 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “WIASupport.8li”
   SupportoScripting 21.0 - dal file “ScriptingSupport.8li”
   Timbro 21.0 - dal file “Filter Gallery.8bf”
   Togli interlacciato 21.0 - dal file “Standard MultiPlugin.8bf”
   Topaz Adjust 5 10.0 - dal file “tladjust5ps_x64.8bf”
   Topaz Adjust AI 10.0 - dal file “tltopazadjustaips_x64.8bf”
   Topaz DeNoise 6 10.0 - dal file “tldenoise6ps_x64.8bf”
   Topaz DeNoise AI 10.0 - dal file “tltopazdenoiseaips_x64.8bf”
   Tracciati per Illustrator 21.0 - dal file “Standard MultiPlugin.8bf”
   Tratti a spruzzo 21.0 - dal file “Filter Gallery.8bf”
   Tratti ad angolo 21.0 - dal file “Filter Gallery.8bf”
   Tratti scuri 21.0 - dal file “Filter Gallery.8bf”
   U3D 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “U3D.8bi”
   Varianza 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “statistics.8ba”
   Vernice di fondo 21.0 - dal file “Filter Gallery.8bf”
   Vetro 21.0 - dal file “Filter Gallery.8bf”
   Vetro colorato 21.0 - dal file “Filter Gallery.8bf”
   Wireless Bitmap 21.0 (20191106.r.47 2019/11/06: 3152b481f18) - dal file “WBMP.8bi”
   Zig zag 21.0 - dal file “Standard MultiPlugin.8bf”

Plug-in opzionali e di terze parti:

   Analog Efex Pro 2 2.0.12.12 - dal file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”
   BackgroundFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”
   Color Efex Pro 4 4.3.24.12 - dal file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”
   Dfine 2 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”
   FineStructuresFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”
   HDR Efex Pro 2 2.2.24.12 - dal file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   HotPixelsFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”
   Merge to HDR Efex Pro 2 2.2.24.12 - dal file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   Nik Collection Selective Tool 2.1.28 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\Google\Selective Tool\SelectivePalette.8li”
   ShadowsFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - dal file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - dal file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”
   Silver Efex Pro 2 2.2.24.12 - dal file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”
   SkinFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”
   SkyFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”
   StrongNoiseFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”
   Topaz Clarity 10.0 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\topazClarity_x64\tlclarityps_x64.8bf”
   Viveza 2 2.1.21.12 - dal file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

Plug-in duplicati e disattivati:

   Topaz Adjust 5 10.0 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\topazadjust5_x64\tladjust5ps_x64.8bf”
   Topaz DeNoise 6 10.0 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\PS_Plugins_x64\tldenoise6ps_x64.8bf”
   Topaz DeNoise AI 10.0 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\PS_Plugins_x64\tltopazdenoiseaips_x64.8bf”

Impossibile caricare i seguenti plug-in: NESSUNO

Piattaforma di estensibilità unificata - Estensioni:

   com.adobe.ccx.start  3.1.0.156 - dal file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.62.2
        CmdN: 1.0.0
        CDP: 1.89.2

Estensioni:

   com.adobe.Butler.backend  2.3.4 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  1.0.0 - dal file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   Nuovo documento  3.0.0 - dal file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   com.adobe.inapp.typekit.purchase  1.0.0 - dal file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Inizio  2.8.0 - dal file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.8.0\index.html?v=2.8.0.148”
   com.adobe.capture.extension  1.0.0 - dal file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   Temi Adobe Color  6.1.0 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Esporta come  4.8.12 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Venus Lite  1.0.0 - dal file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.mwh.venuslitev100\index.html”
   TK Basic V6  1.0.0 - dal file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.basicvsix\index.html”
   Esporta come  4.8.12 - dal file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Periferiche TWAIN installate: NESSUNA
Photo of Simone C.

Simone C.

  • 27 Posts
  • 4 Reply Likes

Posted 9 months ago

  • 4
Photo of Andrew Sender

Andrew Sender, Employee

  • 141 Posts
  • 59 Reply Likes
Hi Simone,
I am sorry to say I was not able to reproduce the issue you and the others in https://community.adobe.com/t5/Photoshop/Black-image-from-3d-spherical-panorama/m-p/10732569#M277499 are seeing.  

Howevever, I have seen similar behavior before to this.  Can you please try enabling Preferences -> Performance -> Legacy Compositing and let us know if that resolves the issue?  We appreciate your help on the matter.  Thank you.

Sincerely,
Andrew
Photo of Simone C.

Simone C.

  • 27 Posts
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Hi Andrew,
thank you so much for your reply.
Is this the option that you said? I don't sure because in Italian the translate is a little bit different.
If yes, I've activated it, restarted PS CC 2020 v  21.0.1 but nothing is changed, always black image when I try to do a 3d spherical panorama with "New Panorama Layer from Selected Layer(s)..."
Thank you in advance for your support!
Simone



Photo of Andrew Sender

Andrew Sender, Employee

  • 141 Posts
  • 59 Reply Likes
That is the one!  I'm sorry to hear it didn't help.  We do have another engineer looking this.  Thank you for your understanding and patience.
Sincerely,
Andrew
Photo of Simone C.

Simone C.

  • 27 Posts
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Thanks anyway Andrew for your help.
I look forward to hear good news from the other engineer.
Regards and good work,
Simone

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JK JK

  • 6 Posts
  • 0 Reply Likes
I did not help !!!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2919 Reply Likes
It may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.
Photo of Simone C.

Simone C.

  • 27 Posts
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Dear Jeffrey,

thanks for your reply, I write my Photoshop System Info in my starting message here.  If you need it again I can repost it.

Thank you in advance,
Simone

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Rooti Pics

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Hi everyone.

Any news about this? Is possible to downgrade to CC2019 meanwhile? It's worrying the issue isn't fixed yet

Rutilio
Photo of Simone C.

Simone C.

  • 27 Posts
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Hi Rutilio,
at now nothing is changed, always black image and no others feedback has been given from the Adobe engineers. I hope that they are working on that.
I confirm that you can use the CC2019 meanwhile, but sure this is not a solution.
I hope soon any good news from the Adobe team.
Regards,
Simone

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PECourtejoie, Champion

  • 906 Posts
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Rooti, here is how to install a previous version: https://helpx.adobe.com/download-install/using/install-previous-version.html
Photo of Lorenzo Piano

Lorenzo Piano

  • 2 Posts
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Noticed the same problem on three different PCs:
Intel i7 6700HQ + nVidia 960m (GPU1)
Intel i7 10710U + nVidia GTX 1650 Max Q (GPU1)
AMD Ryzen 5 2600 + nVidia GTX 1050 Ti (GPU0)

All of them have 16 GB of RAM and 4 GB of VRAM each
Luckily the workaround (import....) works.
All of them have the latest version of PS (updated by CC app) and the latest stable Windows Build.
Also, nVidia drivers are updated.

Lorenzo
Photo of Simone C.

Simone C.

  • 27 Posts
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This is interesting Lorenzo, in my case Ryzen 2600X + nVidia GT 1030 (2Gb). At now the people that had these problems are increasing, so we hope soon in a resolutive fix by Adobe.
Simone

Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2919 Reply Likes
Does restoring Preferences make it work?
Photo of Lorenzo Piano

Lorenzo Piano

  • 2 Posts
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all of the three systems are for production.
One of them is actually a "backup", so I'll try on it as soon as I have time
Photo of Rooti Pics

Rooti Pics

  • 3 Posts
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I tried it unsuccessfully, at least on my end.
Photo of Simone C.

Simone C.

  • 27 Posts
  • 4 Reply Likes
Me too. I've tried it, but unsuccessfully.
Photo of Simone C.

Simone C.

  • 27 Posts
  • 4 Reply Likes
Hi everyone!

Photoshop 21.0.2 updated, nothing is changed!!

Any news about this?

Speaking of it on the web, an user has had our same problem but now he has solved. The problem was in the side of Adobe, I report textually here: "hi after 3 hrs chat with Adobe and ... check check check .... it was not my system iOS ... it was in my Creative cloud account. The problem was on iMac and MacBook Pro the same... after Some days i saw it was solved.... now Tu works fine". In my case the OS is W10, but I think that nothing change.

An help for all us from the Adobe staff please?

Thank you in advance,
Simone

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Alan AUBRY

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I have exactly the same issue in my french photoshop.I'm working with the latest update (21.0.2) and it's impossible to complete my work.
I'm starting to be slightly upset, let's say discovering I'm not the only one is a little less frustating!



And the Legacy Compositing hasn't changed anything


(Edited)
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Daniel Presedo, Employee

  • 64 Posts
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Official Response

Greetings,

Thank you for reporting the issue and I apologize it took this long.

I was able to reproduce this issue by using a localized Spanish language in Photoshop. I have filed the issue for our development team.

The workaround might be to use English in Photoshop if possible, if I find an easier workaround I will post here.

 


(Edited)
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Rooti Pics

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Hi Daniel Presedo, thanks for reply

Effectively it works changing the language, I've just treid it. It's not a solution but it helps a bit
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Alan AUBRY

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Work for me from French to English, well done !
Hope you'll find an easier workaoround but at least I can complete my work!!
Photo of Simone C.

Simone C.

  • 27 Posts
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Great Daniel!
Work for me from Italian to English, good!
So at now this is a BUG with Spanish/French/Italian language of Photoshop.
At now surely it's a solution, but me too I hope in an easier workaoround, infact it's ok for me to use the English version, but I can't because i'Ve made too much actions that recall in my case italian names, so these fail when I launch them in EN version. But in meantime, thank you!

Photo of Simone C.

Simone C.

  • 27 Posts
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Hi, today I've had a new Photoshop update, version 21.0.3. I hoped in some change in this aspect, but nothing change. EN version is OK, IT version in my case, but I imagine the same also for FR and ES version, nothing is changed. Always black image from 3d spherical panorama with "New Panorama Layer from Selected Layer(s)".
The problem has been opened two months ago and a months ago this problem has been detected from the Adobe's team. I don't do your work, but according to me is only a trivial translation error that generates this problem. Does it really need so long time to be fixed? I wish you the best, thank you in advance!

Photo of Alan AUBRY

Alan AUBRY

  • 4 Posts
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Nothing has changed for me neither.
Still have to switch from FR to EN when I need to work in 3D spherical... 
So haughtily towards non-english speakers
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JK JK

  • 6 Posts
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I have the same issue with CZ CC2020 the latest version

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Alex mome

  • 1 Post
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Got the same Problem with 21.0.3 in german. After more than three months. This is ridiculous.
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Daniel Presedo, Employee

  • 64 Posts
  • 39 Reply Likes
We believe we have fixed the issue and should be available in an upcoming update.
Photo of Simone C.

Simone C.

  • 27 Posts
  • 4 Reply Likes
Oh! This is a great news! I look forward to having it! :D Thank you!
Photo of Simone C.

Simone C.

  • 27 Posts
  • 4 Reply Likes
Photoshop V 21.1 Italian version the problem has been solved!!! YES!!! Thank you!
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Daniel Presedo, Employee

  • 64 Posts
  • 39 Reply Likes
Very glad to hear that!Thank you for letting us know :)
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Alan AUBRY

  • 4 Posts
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Works in French, at least!!!!
THX !