Black holes in images after using ColorEfex Pro

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  • Updated 3 years ago
Ok gang...got a problem here that I could really use your help.
Computer: NEW Mac 5k retina, 32 g of ram, 3 TB hard drive.
Software: Photoshop CC...up to date
Addon: ColorEfex Pro...up to date

I'll open an image in RAW...then into PS
Do basic corrections to the image
I take the image into ColorEfex Pro...it runs great and then sends it back to PS on a new layer....

This is where the fun starts.....
When the image comes back to PS there will be several black holes in the image.
If I change the zoom on the image and go smaller or larger the holes go away
If I enlarge they go away...but if I do a ctrl-0 and go to org size...the hole comes back.
I can save the image (with the hole)...close PS...reopen the image in PS and all is good the holes are gone.
I have tried different graphic configurations in the pref area...but nothing seems to work....
Any Ideas? Thanks!

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Steve

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  • frustrated.

Posted 3 years ago

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Chris Cox

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Could be a bug in the plugin, or could be another example of the widespread and well known video driver bugs in MacOS 10.10 (Which Apple is still working to solve).
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Steve

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Thanks for the reply Chris,
I have heard from over 75 people on both PC and Mac platforms both having this problem. This problem first showed up for me on my 4 year old iMac...I was convinced that when I got the new iMac that the problem would go away..but no such luck.

I agree that the problem is most likely a problem with the Mac and Photoshop graphic drivers talking. I've tried several different settings involving the graphic card but nothing seems to work.

I really wish someone from Adobe would address this issue....it's happening to a lot of folks...I hoping that they will take note and let us know if it's being worked on.

Thanks again for the reply.
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Chris Cox

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Again, it could just be a bug in that particular plugin. If you see similar issues without using that plugin, then it is almost certainly the video drivers.

We can't fix bugs in OS or driver code. We have already worked around a lot of OS and driver issues. All we can do is tell you what the problem is, and how to work around it (update the driver, or turn off GPU usage in Photoshop).

On Windows, updating the video card driver usually solves problems.
On MacOS, you have to wait for Apple to fix the bugs in an OS update.
Apple is aware of these driver bugs in MacOS 10.10, and working on solutions.
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Steve

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Yep...I've done what you suggested thus I guess I'm at the mercy of Apple to fix the driver. I guess Apple must have had this same problem for some time now because as stated this problem appeared long before 10.10.....Thanks again for your thoughts. Maybe someone else who has experienced the problem might have a suggestion of how they dealt with the issue.
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Chris Cox

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Some models of GPU have had this problem for a while on MacOS. But MacOS 10.10 introduced several new video card driver bugs.
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Pete Green, Customer Advocate

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Hey Steve,

Have you tried the suggestions in this article?
Do let us know if any solution resolves the issue for you.

https://helpx.adobe.com/photoshop/kb/...

Regards,
Pete