Lightroom CC: Black bar in maps module and misplaced photos while geotagging on secondary monitor

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  • Problem
  • Updated 2 years ago
  • (Edited)
When I connect multiple screens I'm having a problem with Lightroom's Map module. The screenshot below should show the problem; the top of where the map image should be in the map module is a black bar. This black bar acts as an offset; if I try and place an image on the map it's actually placed offset vertically lower by the same height as the black bar. This problem disappears if I only use my primary display on my Surface Pro 3.

I'm running Windows 10 Pro 64 bit with the latest CC 2015 version of Lightroom. My Surface Pro 3 is the i7 512GB version with 8GB RAM. Let me know if I can provide more information that helps.

(Note the screenshot below shows all three of my monitors separated by black space)

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Tom Page

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  • confused

Posted 3 years ago

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Bernd Scherer

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This reply was created from a merged topic originally titled Lightroom 6.3: Map module drawing black area after update.

After update to Lightroom 6.3 i have a black area on the map module which covers the top of the map. All flags have an offset of exactly the size of this area,
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John R. Ellis, Champion

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In the user-to-user forums, four others have reported these symptoms with LR CC 2015:

https://forums.adobe.com/thread/1825928
https://forums.adobe.com/thread/2145096
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ghusse

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Hello,

I posted a message about the same issue on the forums: https://forums.adobe.com/message/8708337#8708337

As suggested by another user, I checked if the bug could be reproduced when deactivating graphic card acceleration. Even after unchecking the box in the preference pane, I can confirm that this bug is reproduced.

My system info:

Version de Lightroom : CC 2015.5 [ 1067055 ]
Licence: Creative Cloud
Système d'exploitation : Windows 10
Version : 10.0
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 4
Vitesse du processeur : 2,1 Ghz
Mémoire intégrée : 6046,4 Mo
Mémoire réelle disponible pour Lightroom : 6046,4 Mo
Mémoire réelle utilisée par Lightroom : 502,7 Mo (8,3%)
Mémoire virtuelle utilisée par Lightroom : 450,5 Mo
Taille de la mémoire cache : 218,6 Mo
Nombre maximal de liens utilisé par Camera Raw : 4
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Paramètre PPP du système : 120 PPP
Composition sur le Bureau activée: Oui
Affichages : 1) 1920x1080, 2) 1600x1200
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :
GeForce 940M/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 353.54
Renderer: GeForce 940M/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler


Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom
Chemin d'accès à la bibliothèque : D:\Users\guill_000\Pictures\Lightroom\Lightroom-import.lrcat
Dossier des paramètres : D:\Users\guill_000\AppData\Roaming\Adobe\Lightroom

Modules installés :
1) 500px
2) Facebook
3) Flickr
4) Module externe de prise de vue en mode connecté Canon
5) Module externe de prise de vue en mode connecté Leica
6) Module externe de prise de vue en mode connecté Nikon

Marqueurs Config.lua: None

Adaptateur n° 1: Fournisseur : 10de
Appareil : 139c
Sous-système : 1acd1043
Révision : a2
Mémoire vidéo : 1996
Adaptateur n° 2: Fournisseur : 8086
Appareil : 1616
Sous-système : 1acd1043
Révision : 9
Mémoire vidéo : 80
Adaptateur n° 3: Fournisseur : 1414
Appareil : 8c
Sous-système : 0
Révision : 0
Mémoire vidéo : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true
(Edited)
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Tom Page

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Hey Jeffrey

I still have exactly the same problem (as I originally posted). I have a Surface Pro 3 (i7 / 512GB) with every update installed running Win 10 and Lightoom 2015.6

Tom
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Tom, let me try this on Monday. I think we have that same device in one of our labs (but not on me at the present moment).
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ghusse

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Hi Jeffrey, thanks for your answer.

I went to nvidia's website and launched their tool to detect my setup and propose me new downloads.

It seems I have the latest available drivers:

Your PC currently has the latest driver installed for your GPU.  No driver update is necessary at this time.
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Steve Sprengel, Champion

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This is what I see going to the GeForce driver webpage:

http://www.geforce.com/drivers



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Tom Page

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Jeffrey, thanks for that. Just to help, here's a screenshot of my three monito combination (not sure why there's so much border!) with Lightroom running on the primary display:

And here's it running on the second screen:



Note the black bar at the top of the map image

Finally here it is on screen 3, showing another way it can go wrong -the top section isn't updating at all (while the bottom section is working), hence the radically different zoom levels of the broken top section and bottom section:



Happy to help diagnose in any way
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ghusse

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Thanks for your answer.

I upgraded my driver to the latest version, and still have the same issue when using lightroom on my secondary monitor:

Version de Lightroom : CC 2015.6 [ 1078672 ]
Licence: Creative Cloud
Système d'exploitation : Windows 10
Version : 10.0
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 4
Vitesse du processeur : 2,1 Ghz
Mémoire intégrée : 6046,4 Mo
Mémoire réelle disponible pour Lightroom : 6046,4 Mo
Mémoire réelle utilisée par Lightroom : 445,9 Mo (7,3%)
Mémoire virtuelle utilisée par Lightroom : 386,1 Mo
Taille de la mémoire cache : 2,4 Mo
Nombre maximal de liens utilisé par Camera Raw : 4
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Paramètre PPP du système : 120 PPP
Composition sur le Bureau activée: Oui
Affichages : 1) 1920x1080, 2) 1600x1200
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :
GeForce 940M/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 368.39
Renderer: GeForce 940M/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler


Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom
Chemin d'accès à la bibliothèque : D:\Users\guill_000\Pictures\Lightroom\Lightroom-import.lrcat
Dossier des paramètres : D:\Users\guill_000\AppData\Roaming\Adobe\Lightroom

Modules installés :
1) 500px
2) Facebook
3) Flickr
4) Module externe de prise de vue en mode connecté Canon
5) Module externe de prise de vue en mode connecté Leica
6) Module externe de prise de vue en mode connecté Nikon

Marqueurs Config.lua: None

Adaptateur n° 1: Fournisseur : 10de
Appareil : 139c
Sous-système : 1acd1043
Révision : a2
Mémoire vidéo : 1995
Adaptateur n° 2: Fournisseur : 8086
Appareil : 1616
Sous-système : 1acd1043
Révision : 9
Mémoire vidéo : 80
Adaptateur n° 3: Fournisseur : 1414
Appareil : 8c
Sous-système : 0
Révision : 0
Mémoire vidéo : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce 940M/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.5.0 NVIDIA 368.39
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
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Tom Page

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Hey Jeffrey - did you have any luck with this - anything I can do to help?
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Tom Page

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Still a problem in the latest version. Can  I help at all?
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Jamie Wick

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It looks like the same problem started for me in the past couple days. I tried applying the latest updates & patches with no change.

Lightroom version: 6.0 [1014445]
License: Perpetual
Operating system: Windows 10 Enterprise Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.2 GHz
Built-in memory: 16286.9 MB

Graphics Processor Info:
Quadro K1100M/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 353.62
Renderer: Quadro K1100M/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Your Lightroom is out of date (6.0 > should be on 6.7): https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html

Your video driver also looks old (353.62 > most recent is 369.49): http://www.nvidia.com/download/driverResults.aspx/108579/en-us
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Jamie Wick

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uninstalled the app. applied all windows updates, graphics & display driver updates, reinstalled the app and applied all app updates. Map module appears normal again.