Camera Raw: BenQ SW271 Color Issue

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I have just upgraded my from MacBook Pro to Mac Pro 2019 one week ago,

Then I installed a fresh copy of each Application (LR, PS, ACR, etc.)
After a week of using many app related to Adobe or other companies (Luminar 4, Final Cut, Nik Collection).

After that, I have to calibrate my Screen BenQ SW271 to get the right colors, using PALETTE MASTER ELEMENT.

I didn't use other third party because of the statement that BenQ in FAQ which says:

Can I use third-party calibration software to calibrate my monitor?07-24-2019
Third-party calibration software can only be used for software calibration on the monitor. For hardware calibration, please make sure all third-party calibration software is properly turned off when using Palette Master Element. Third-party calibration software will interfere with Palette Master Element software as well as its supporting calibration devices and subsequently jeopardize their performance. 

 
I have use Spyder5Pro for the calibration,  everything worked fine in all applications, nothing change at all,
but when I open the image from Photoshop to ACR, the color of the image changed (too saturated and contrast).

I have tried to turn GPU off, on all Adobe App, nothing changed, tried another photo, CR2, Jpeg. the issue still occurred.

after contacting Adobe Support, they solved the issue by changing the Display Profile inside the System Preferences of OS Catalina to Adobe RGB (1998), which is existed already before the calibration.

This is a temporary solution in my opinion.

I think the problem is in ACR itself, it is picking the wrong colors profile, this is the only conclusion, because it is the only one with color issues. LR, PS and all other app working great.

I'm not an expert when it comes to color profiles/color space.

Any Idea/suggestion to fix that issue?
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Abdullah Alabbad

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Posted 3 months ago

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Todd Shaner, Champion

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There is a LR compatibility issue with the BenQ hardware software. Please try the suggestions at the below post.

https://community.adobe.com/t5/lightroom-classic/colour-calibration-issue-with-benq-sw271-hardware-c...

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Todd Shaner, Champion

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Did you try changing the BenQ Palette Master 'Advanced' mode settings as shown below and recalibrate the display.

From that post:

Suggestions by Simon_G_E_Garrett went some way to curing the issue.
In summary I used Palette Master (v1.3.7) in Advanced mode with Display Settings D65, Panel Native, Luminace 120, Gamma 2.2, Blackpoint Relative (important otherwise profile seems very black heavy) and Measurement page set to Profile Distribution System Level checked, v2, Matrix, large patch set.
I am not sure which actual settings make it work but it does!
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Abdullah Alabbad

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yeah, tried many configuration through calibration, same issue
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Alex Jonas

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Hi There,

I seem to have the exact same problem. I'm using a mid 2017 macbook pro connected to a Benq SW271 monitor. I have calibrated the monitor with the elements software and I also get oversaturated images in ACR.

I use Adobe Bridge as a viewer then ACR to edit my images and then Photoshop if I need to retouch.

The weird thing thing is that Bridge seems to show the "correct" colors -> ACR displays oversaturated colors -> But then when opening that same image from ACR into Photoshop the colors are back to "normal" (same as in Bridge and roughly the same as my camera LCD). What I don't understand is that ACR is part of Photoshop yeah? So why does ACR can't do the job but Photoshop can?

 The GPU solution that everyone mentions online does not work. I need to use my laptop to edit images in ACR and I can use my BenQ monitor with Bridge and Photoshop...Not the ideal setup though...

I haven't found one final solution regarding this issue yet
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Todd Shaner, Champion

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From inside Bridge did you go to Edit> Camera Raw Preferences> Performance and set 'Use Graphics Processor' to Off?
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Alex Jonas

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Yes. I have been looking online for a solution. I Believe I tried them all...