Bridge CS6: Bad GUI reaction times with menus open (Fritz!Box NAS)

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  • Updated 5 years ago
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I use Bridge CS6 on WIndows 7. When clicking on a menu item, try to advance to next picture using cursor key or trying to open popup menu with right mouse button it takes about 6 seconds until a response. I tried to reset the application, clear the cache, reinstall photoshop, but nothing helps. photoshop cs6 works well, bridge CS4 also works well but neither Bridge cs6 in 32 bit or 64 bit work well.
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Mario Boller-Olfert

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Posted 5 years ago

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Chris Cox

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Pressing an arrow key while you have a menu open should just move the selection within the menu, or move among menus (if selected from the menu bar).
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Mario Boller-Olfert

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Sorry, this is a misunderstanding. it takes long until the menu opens first or until i navigate with the cursor key from one picture to the next.

I now found out, that the problem ist related to switching on or off the NAS Service of the Fritz!Box. The problem vanishes when I switch off the NAS service.

So it is a network problem and I have no idea how to fix it. The same problem does not occur on another PC in the same network.
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Chris Cox

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When opening a menu, the OS is drawing the menu and waiting for input. Something that slows that down is messing things up at the OS level.

It is solved - you found that a third party product was causing problems on your system and that slowed down Bridge. It could be a bad driver, a bad network issue, or even malware related to that device/service. But you have determined that Bridge itself was not the cause, and that the cause was something external to Bridge that normally should have no impact on Bridge (or most applications).
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Mario Boller-Olfert

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My point of view is another: There are two products who influence each other. I don't know who's fault it is. But both will tell me, it is the other one and leave me alone with it. It is very old bad practice to let the customer stand in the rain by telling him to ask the other company.

Why is Bridge CS6 the only product that has problems? Bridge CS4 works - what is the difference? I do not say it is the fault of Bridge CS6, but maybe it does something rarely done. But what special things does Bridge do in these actions? How should I look for the reason why Bridge doesn't work as expected if I do not know what it is doing?

I understand that for you the problem is solved when you get rid of me. For me the problem is solved when I found the reason and can fix it. I see you are not willing to help me and give me any hints what Bridge CS6 does inside these actions.

But forget it. I will find a solution somehow. I will remember your helpful behaviour and will tell everybody I meet about the wonderful support of Adobe and its community. (A professional administrator already asked me, how I could expect that Adobe would give support, they never did).
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Chris Cox

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The fault is something interfering with normal OS operation. Bridge doesn't do that, but something about your Fritz!Box causes problems for normal OS operation. WIthout knowing the details of the OS code and whatever the Fritz!Box is doing, we can't know why some applications are affected and some are not.

When you open a menu - the OS is drawing the menu and waiting for the mouse to move, highlighting the item you are hovering over, then waiting for you to release the mouse button. The application isn't doing much at all.

When you press a key to move between images, Bridge is just waiting for input from the keyboard (via the OS) and possibly processing thumbnails in a background thread. But, again, Bridge is mostly just waiting for input to arrive from the OS.

I'm not trying to get rid of you - but your description clearly puts the problem with the OS and the Fritz!Box. Since the OS doesn't seem to have that many problems elsewhere, then the makers of the Fritz!Box really need to investigate why their product is causing this problem on your system.

I've helped you all I can -- because I don't have the code for your OS, or your Fritz!Box and cannot debug your OS and Fritz!Box. The makers of the Fritz!Box might be able to solve this, or they may need to work with the OS vendor to determine the cause.

I'm very sorry to hear that you continue to blame Adobe for the problems you have clearly documented as being caused by your Fritz!Box. But Adobe can't really help much with an issue where your Fritz!Box is causing problems for Microsoft Windows.
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Mario Boller-Olfert

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I would claim it can't be the simple keyboard and menu functionality of the OS alone. If it were such, then other applications of the more than 50 applications I regularly use would also be affected, but they are not. I wonder how one program can have a problem with a functionality that every program performs that has a GUI. So the reaction of Bridge CS6 makes me think it does something additional compared to all the other applications. Because of the kind of effect I would suspect it does something network related in these cases. And it changed from CS4, because Brdige CS4 worked without this problem.

I do not blame Adobe for the problem. I do not expect that you solve the problem. I hoped for some informations from you about your application. I thought you could tell me what special things Bridge CS6 does (BTW the Minibridge inside Photoshop doesn't have the problem either). There must be some internal functionality that waits for some seconds for an answer it does not get. Don't tell me it is a problem alone of Fritz!Box and operating system - from 30 years of software development I know that an application can cause a special situation where things happen that normally don't arise.

But don't spent any effort now, it is to late. I spent 2 easter days for reinstalling Windows, because I do not have a chance to find out what is happening in Bridge CS6.

I like the great adobe tools very much, but there is no future in them for me the way they are marketed now. I will not pay each month for each application and this way pay hundreds of $ each month - that is the consequence if others would do the same as Adobe (and they would if you succeed). See Emanuel Kant's moral imperative: "Act only according to that maxim whereby you can want at the same time that it becomes an universal law".
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Chris Cox

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We couldn't know why it affects some applications and not others without the OS source code, and possibly the source code for the Fritz! drivers.

I've told you what Bridge is doing in the situations you describe - it's pretty straightforward, and mostly waiting on user input.