Elements: Launching PSE 9 I get a "Runtime Error" and exit

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  • Updated 4 years ago
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Loading Elements 9. Get "Runtime Error". Message " .. . terminated in unsusal way.." Cannot get get any response from Tech or Customer support. In fact Tech Support sends email saying there is no such address!!! Believe I may have to uninstall and re-download. But do not know if Ican still download my original 2011 purchase.
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Stan Ward

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  • frustrated

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Stan,

Was this working previously? If so, what changed? (Install OS update? 3rd party software/plug-in? Install anti-virus/system cleaner?)

If the installation was somehow damaged an uninstall/reinstall may help.

If you purchased a download version from Adobe.com you should be able to log into your Adobe account and download and install PSE 9 from "Your Applications"

If you purchased a boxed product and still have your serial, you can download an installer from here:


Be sure to follow the "Note: Very Important Instructions" section to avoid error.