Elements 10: Backup/Syn of Albums Issue

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  • Updated 6 years ago
  • (Edited)
I've been using PSE 10 on my Windows 7 machine for about 5 months with good results. I have my catalog located on my external Drobo drive. I've also done an additional backup on yet another external drive. I've also copied the entire PSE Catalog folder structure on my Drobo, along with all of my photos also located on the Drobo, to an entire separate location for triple protection. The one thing that I cannot get PSE 10 to do correctly is to Backup/Sync of my Albums. They all say 'Pending."

The Backup/Sync icon says that it is healthy and working but when I go to Edit...Preferences...Backup/Synchronization Services I always get the message: There was an error opening the Backup/Synchronization Preferences. Please close Preferences and try again.
I've tried using the system train icon for a Backup/Sync Now but that doesn't work. Under Status it says that everything is in sync with my online account a check shows that nothing is/has been uploaded. I have 36GB of pics which is more than the 2GB free available but my photoshop.com account shows 2GB available so I don't think anything is/has been uploaded.

I've tried the following with no result: turning off my entire Windows 7 firewall, Optimizing and Repairing my Catalog, and even renaming the syncdb folder and having it rebuilt that. Anyway, I'm 90% happy with PSE 10 and I think I've protected myself as you can see above, but I guess I would like that Backup/Sync feature to work as intended. Any ideas? Thanks.

Harold House
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Posted 7 years ago

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Randy Lucero

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I am experiencing the same problem.
Waiting for some advise.