Backup of the Elements 14 Organizer Catalog fails

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  • Problem
  • Updated 3 years ago
  • (Edited)
Backup of the PSE 14 Organizer Catalog fails:
Gets passed Preparing files step
Asks to find missing files, I reply continue
PSE 14 Fails and exits

The PSE 14 Catalog was created by converting a PSE 13 Catalog during installation.

I have over 30,000 photos and really want to get this Catalog backed up.

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  • frustrated

Posted 3 years ago

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Photo of Joe


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I fixed the "problem" myself. I shut down Adobe Creative Cloud, and the PSE 14 Catalog Backup worked. Don't know why a message isn't issued telling you to do this, or for that matter why Creative Cloud can't be running. I remembered having this problem when I first installed PSE 13 last year. The Adobe online agent running was under a different name back then. I suggest that Adobe issue some type of message as to what needs to be done.
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Vaishali, Employee

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Thank you for reporting this issue and sharing the workaround as well.
We have noted this feedback for future.

Appreciate your support.

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James Meneely

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I am having problem.  I don't use the Cloud, unless it is running and I don't know it.  It runs for a while and then "crashes" on an image.  If I remove, or fix that item, then it will die on another.
Any and all help is appreciated, as I need to get a complete catalog before moving to a new machine.  Any tips on moving to new machine is greatly appreciated, also.
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Michel BRETECHER, Champion

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The usual troubleshooting steps are described here:

Most of the time, the 'freeze' is due to a corrupt or non supported file type, generally a video. Deleting videos from catalogs often solves the problem.

A correct Organizer backup saves both the catalog and the image folder tree while keeping the links in the catalog.
What is not generally mentionned as a workaround is that you can do a separate backup of your image files on an external drive with a separate backup sofware, from your OS or with a 'Sync' program like Microsoft Synctoy.
You can also make a copy of your catalog software on the same external drive.
- Locate the catalog folder: menu Help >> System Information.
- copy it on the external drive.
Of course, all the links in the catalog copy will be broken, but there is the possibility to use the 'reconnect' feature. Even if the root of the problem is not yet found, you have a useful backup.

One other solution, a bit more risky, would be to use the organizer menu to 'drag and drop' your master folder for your images to the external drive. That takes a lot of time, but be patient. Your catalog should work exactly as it is now. Then you can copy the catalog folder on the external drive. The links will STILL be valid. No need to reconnect. While the process has always worked for me, I would not try it without a backup as described above: I don't know if the problem preventing the normal backup would create problems during the drag and drop process.