Premiere Elements: won't recognize Canon GL-2

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  • Question
  • Updated 6 years ago
  • (Edited)
I AM shouting! You have the WORST customer support I HAVE EVER SEEN!!!
Premier Elements won't recognize my Canon GL-2. I can't find any solution ANYWHERE!!

I downloaded and edited my movie on another computer, one not connected to the Internet. I tried to burn the final edition and I got this error message telling me I had to sent this impossibly long number to ADOBE.COM/GO/ODERACTIVATION. And that link is not active!!!

So, AWFUL, AWFUL, AWFUL, AWFUL, AWFUL is an honest and accurate reaction to your TERRIBLE customer service!!

I assure you, I will NEVER (NEVER!) purchase another Adobe product again and I will let EVERYONE I can reach through every conceivable social networking channel, now how badly I've been treated.

AWFUL, AWFUL, AWFUL, AWFUL, AWFUL!!!!!!!!!!!!!!!!!!
Photo of Alan Lantzer

Alan Lantzer

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  • TOTALLY PISSED OFF!!!

Posted 6 years ago

  • 2
Photo of Chris Cox

Chris Cox

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Did you call customer support?
Also, you didn't tell us which OS, or which version of Elements you are using.