Photoshop CC 2019: Crashing - Autorecover not working

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  • Problem
  • Updated 4 weeks ago
  • In Progress
  • (Edited)
Since I installed Photoshop CC2019, once in a while I suffer from crashes. Apart from the question what is causing that, it is quite a nuissance, autorecover doesn't seem to work under CC2019.
The first time a crash happened, Photoshop recovered the file on reopening. I changed the scratch disk from the system drive to another drive with much more free space. There is a PSAutoRecover folder there and Photoshop saves temp files as well. The folder is empty though and wenn I try to open the temp file after a crash, ist says "cannot open while the file is in use with another application" ???
Am I right assuming autorecover only works from the OS system drive?
I checked it also in the list of scratch disks, but as far as I can see, no revory file is dropped in the autorecover folder on the OS system drive (Windows > Users > xxxx > AppData > Roaming > Adobe > Photoshop cc 2019 > Autorecover)

Anyone having a clue?

Thanks in advance!
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Kees van Surksum

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Posted 1 month ago

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Ronald Keller

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Works fine here.  I had no crash so far thus I cannot be 100 % sure that Recovery works but Photshop does put files in my  PSAutoRecover folder which is located on my G drive.
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Kees van Surksum

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Great for you... Does that mean I am the great mysterious exception.?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Kees, It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.