Lightroom Classic: Auto-import does not recognize *.heic files on Windows

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  • Updated 4 months ago
  • (Edited)
HEIC files, such as those produced by iPhones, are supported in Lightroom Classic CC 8.0 for Windows, however Auto-import ignores *.heic files in the watched directory. The files import correctly if I import them manually.
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Matthew Hunt

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Posted 2 years ago

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Tom Mickow

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The addition of HEIC appears to have been a bit half-baked.

Your problem isn't exactly the same, but all the import/synchronize/watched folder issues are most likely related - https://feedback.photoshop.com/photoshop_family/topics/synchronize-folder-doesnt-recognize-heic-file...
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Matthew Hunt

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This had been fixed (auto-import of *.heic files was working) but it's broken again in Lightroom Classic 9.1 on Windows 10 (Build 1909). JPEG files are being auto-imported while HEIC files are ignored.
(Edited)
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msavazzi

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Rikk, there is something weird with your installation. The issue is there and is critical. I performed a clean installation on a newly installed W10 machine and it does NOT work. The sample folder has 3 HEIC files and 3 different JPG files. Only the JPG are imported. The HEIC ones are not.
Using Lightroom 9.1.0.10
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Rikk Flohr, Official Rep

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I tested again: 
  • Create Empty Folder - Set Auto-import to this folder - Turn on Auto-import
  • Find 3 JPEG and 3 HEIC and drag to a temp folder
  • Drag 6 files to folder 
  • Lightroom Imports 6 photos (3 JPG and 3 HEIC)
  • System Collection: Previous Import shows 6 photos
  • Destination folder in Auto Import settings has 6 photos. 
It is working correctly here. (Note I have tested on two machines now and it works on both)

Perhaps you could write your step-by-step instructions so we could try and follow them?

When you look at the Autoimport folder did the three images get left behind or disappear?
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msavazzi

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here is the recordign:
https://vimeo.com/390726216
https://vimeo.com/390726237

The videos are not shown


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Rikk Flohr, Official Rep

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If the files you are attempting to sync are videos that would explain it. Lightroom (Windows only) does not yet support HEVC.  

In my test, I was using still images.
(Edited)
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msavazzi

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they are all still images. No videos! Ignore the part of the marketplace that tries to install the codec. There is some mistake since couple of months (opened a bug to MS) that when I try to open a HEIC picture it tries to download tha HEVC codec :(.
I can see the pictures from my OneDrive web :) as they are correctly shown.

(Edited)
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Rikk Flohr, Official Rep

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Perhaps you could write your step-by-step instructions so we could try and follow them?

When you look at the Autoimport folder did the three images get left behind or disappear?
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msavazzi

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Rikk I thought the videos were clear, in any case:

1) do a clean installation of windows 10 home (either on physical machine or in virtual machine)
2) log on adobe
3) install lightroom classic
4) create 1 folder on desktop (images)
5) open folder images
6) create 2 folders (pictures, autoimport)
7) copy 3 jpg and 3 heic images in the pictures folder
8) copy 3 jpg and 3 heic images in the images folder (different from previous)
9) open lightroom
10) select import - choose desktop - images - pictures
11) -> ONLY the jpg are imported
12) in lightroom - auto import - auto import settings - destination (select desktop/images/pictures) - watched folder (select desktop/images/autoimport) - check Enable Auto Import and OK
13) open desktop/images
14) drag & drop the 3jpg and 3heic in the autoimport folder
15) -> ONLY the jpg are imported

Note the heic images are created with a iPhone X OS version 13.1 with the original Apple camera, HDR on.
If you want I can share some pictures for you to test.

With regards to your last question I cannot access right now the folder but I think they are left behind. Will cross check and update you later today.

Thank you for our help
M
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msavazzi

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Ok I've cross checked. NOR in the import NOR in the auto import the HEIC files are touched. They are left as is in the folder, they are not moved from the auto import folder to the destination folder.
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Rikk Flohr, Official Rep

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I've now tried it on two seperate Win 10 Machines - 1 Desktop and 1 Laptop. (1909 builds on both). It works as expected on both machines.  That makes it very unlikely that it is "Rikk, there is something weird with your installation. " as you said in your previous post.  I am still not able to reproduce what you are seeing. 
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msavazzi

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Rikk, 
thank you very much for your help... is absolutely weird (not your machine but that the same actions lead to different results). Question: have you installed itunes on the machine? have you installed any W10 codec (heic, free)? does Lightroom use the adobe RAW or other?

(Edited)
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Tom Mickow

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I have iTunes on one machine, but not the other.
I have the free "HEIF Image Extensions" app from Microsoft installed on both machines.
Afraid I'm not sure what you mean by "does Lr use the adobe RAW or other?"
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Rikk Flohr, Official Rep

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Itunes on Desktop but not Laptop. 
No HEIF extensions app on either.
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Tom Mickow

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For what it's worth, I haven't seen this problem since it was fixed previously and currently can't replicate it on two computers running Lr Classic 9.2 on Win10 (1909).  I went through all of msavazzi's steps, other than 1-3, and everything is working as expected for me.

In msavazzi's example videos, the heic files don't even show up on the Import screen, which would be normal behavior in releases prior to when support for the format was added.  Since heic support was added, I believe anything with an heic extension should show up on the import screen, even if the file was not an actual image file or corrupt.

At this point, I would normally recommend a preference file reset or a complete uninstall, a run through with the Adobe Creative Cloud Cleaner tool, and then a reinstall, but if msavazzi did a clean install as indicated in steps 1-3, I'm at a loss.
(Edited)