Photoshop: Ask language at installation

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  • Idea
  • Updated 3 years ago
  • (Edited)
Please ask language at installation instead of taking the Windows language. It is so much trouble to uninstall and reinstall in the correct language. This is a renowned product you have a big development team, I don't understand how you are not able to integrate that simple question in your install process.
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Marie Neige Guérin

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  • angry

Posted 3 years ago

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Simar, Employee

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Thanks for sharing the feedback and would definitely take it forward with our engineering team.
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Roelof Moorlag

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Is this question about Lightroom? I can select whatever language i want under menu/Lightroom/Preferences on the tab 'general'
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Marie Neige Guérin

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great thanks! I just switched it
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Michel BRETECHER, Champion

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Marie Neige and Simar...
Elements does indeed already ask you for your language during the installation process.
Just uninstal and this time, look carefully for all the dialogs while reinstalling. I am using this regularly to get the English version even if I have the French OS and France as Region.
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Simar, Employee

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I agree with the process for Elements installation but if I am correct - it seems the suggestion is related to Creative cloud as an entity and not any perpetual/standalone product. Creative cloud desktop app simply picks the OS on which it is getting installed. Please correct me.
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Michel BRETECHER, Champion

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You are right... I was fooled because the post appears in the Elements category.
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Todd Shaner, Champion

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You can select  a different installation language using the Creative Cloud app. See if this helps: https://helpx.adobe.com/creative-cloud/help/change-install-language.html
(Edited)
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David, Official Rep

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Howdy Marie,

You are correct that the CC installer does default to the same language as the OS, but as Todd pointed out, you can override this very easily in the Preferences.  In fact, you can install multiple language versions of the same app and switch between them.  In Photoshop for instance, you'd install the new language, launch PS, go to Preferences > Interface and change the UI language.  On the next launch, the language will change.

Hope this helps -- if there's something that we're not understanding, please let us know!

Thanks,
David
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Marie Neige Guérin

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good I didn't have the issue with elements specifically, I didn't install it yet
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Marie Neige Guérin

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regarding how to change the language in Creative Cloud, it will only apply if you uninstall and reinstall the apps which is a waste of time when it could have been installed correctly in the first place. The issue is also for Illustrator but there was no choice for it here.
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Marie Neige Guérin

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I had to consult 2 tech support here at Adobe and they told me the onyl solution was to uninstall the apps. So I may add to this suggestion to give a better training to your agents!
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David, Official Rep

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Howdy Marie,

Actually, with regard to changing the language in Creative Cloud, what I was specifically trying to communicate is that you do NOT have to uninstall and reinstall the app.  You can install multiple language-versions of the same app and switch within the UI.  Illustrator definitely does have the capability.

Thanks,
David
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Todd Shaner, Champion

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David I just tested this with Illustrator CC 2017. I changed my Creative Cloud App Preferences> 'App Language' from English NA to German. Then clicked on 'Install' next to Illustrator in the Creative Cloud app, which only took 35 seconds. I opened Illustrator and it is still in English NA and I see no option in Illustrator Preferences to change it to German or any other language.  I am on Windows 7 SP1.

BTW at the link I provided it says:
https://helpx.adobe.com/creative-cloud/help/change-install-language.html

"Note: If you want to apply the language change to an app that you have already installed on your computer, change the language preference, and then uninstall and reinstall the app. You can do this easily in the Creative Cloud desktop app."

I think this is what Marie is referring to: "The issue is also for Illustrator but there was no choice for it here."
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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With Photoshop, you don't have to uninstall and reinstall. After you install the new language you can just change the language under Preferences > Interface... UI Language
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Todd Shaner, Champion

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Jeff, the OP mentions PS, but is requesting this capability for the other CC apps. It appears there is no Preferences UI Language selection in Illustrator and InDesign, etc.  It shouldn't be too difficult to add a pop-up inside the Creative Cloud app during a new app install that shows the current language selection with a drop-down selector for other language options. For the other CC apps I believe it defaults to the system language?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The experience is optimized for 99.9% of customers who want the same language as their OS. While I appreciate the suggestion, it would add an extra - possibly confusing question/step, to the process for the majority of customers. (This is the first and only request I've heard for this)
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David, Official Rep

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Howdy Todd,

Since these are the Photoshop forums, my answers have focused on that app.  I tried this for Illustrator and I see that you are correct -- for some reason you cannot change the user interface language.  But, in Photoshop, after you install multiple language-versions, you can switch between them via Preferences > Interface > UI Language.  In the case of Lightroom, all the major languages are already there.  And with regard to Bridge, ALL languages appear under Preferences > Advanced.

Hope this helps and sorry for the confusion,
David