Photoshop 2019 and later: Art Pen shows no rotation cursor

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  • Updated 4 days ago
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Hi everyone

I recently purchased a brand new Imac(OS Mojave 10.14.6) to replace my previous one which died after 7 years of good labor.
As a professional illustrator I use a Cintiq DTk-2100 (21 UX) daily and/or an Intuos PTK-840 with an Art Pen. This combination worked perfectly fine with my previous computer but now I have a very annoying issue : the Art Pen doesn't show the barrell rotation of my brush although the tool perfectly rotates which makes the pen quite... useless !
Here's a video of what I'm talking about :  https://www.youtube.com/watch?v=veG_mxhZq5w&feature=youtu.be

- I noticed that the problem has started with the latest verions of PS from CC2019 whereas CC2017 and CC2018 support barrel rotation.
- Of course, I tried desinstalling/reinstalling drivers, older drivers, I activated all the authorizations of the system preferencies, tried with a new admnistrator account etc etc ... nothing changed.
- I spent almost 4 hours online with a tech form Adobe who took control of my computer but didn't manage to fix it.
- The Wacom European support center did not either
- I tested Corel Paint and the barrell rotation is ok.

It's safe to say that this whole thing has took me a loooot of time and is a really pin in the ass.
Am I the only one using an Art Pen with a Mac ??

There's also something weird, the Wacom Desktop Center has never recognized my devices although I perfectly can use and set them.

If a genius is around and find a solution, I'll be forever grateful !
Thanks a lot
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julien camp

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Posted 6 days ago

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Cristen Gillespie

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I apologize for not being a genius and I don't use a Cintiq. I'm not a traditional painter. I simply use brushes all the time. Rotation appears to be working here on my old Mac with Mojave.

I've tried a few brushes, including a couple bristle brushes, changing something obvious and then simply rotating the barrel of my now old Art Pen with my now ancient Intuos 4. (When is Wacom going to upgrade their Pro line?(sigh). All changed even when nothing else was set to make a change in the brush.

So there's something going on, but I can't imagine what. I trust with all of this, they've had you reset the brushes, ditch old preferences? It's only barrel rotation? Every other Wacom setting works fine? So very strange.

Oh wait. You're saying it's just the cursor doesn't rotate but the results do? Told you I'm no genius.<G> If that's the case, I can confirm. The rotation only shows in the brush tip when I lift the brush, and then it reflect it. But not while I'm actively rotating and keeping the pen down to draw. Then it maintains its rotation. I have to know by feel that it should apply rotation. Is that the issue?
(Edited)
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julien camp

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The issue that you point is actually noticeable on CC2017 and 2018 but not really bothering to me. From CC2019, the cursor is totally motionless while the brushes actually rotates (see the video in my first comment).
Everything works fine except for the invisible cursor rotation. I tried reseting PS at least 10 times, did twice the same with the drivers including the oldest ones that my OS can support. Everybody at Adobe and Wacom seemed to be running out of ideas..
Have you tried with CC2019 and/or CC2020 as well ?
Now I'm thinking that the issue is somewhere digged in my Imac, and then I would have to clean reset it but come on... this is a bit disproportionate :(

My last chance is to make some tests on another Mac, I know someone who could help me with it, but not right now.
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Cristen Gillespie

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> Have you tried with CC2019 and/or CC2020 as well ?

I've never even thought about rotation before. I've tried it out before without knowing how I might use it. This time I saw ways I could use it, even as a non-painter, so I thank you for bringing it more clearly to my attention. I'll try it in 2018 when I get a chance today and see if it behaves any differently for me. I can try it on another Mac with an older OS and see if the OS might be affecting it, also.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Julian, I am told the cursor never live rotated while painting - even in 2017 and 2018. Are you sure it was rotating while painting?
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julien camp

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That's right, except if you lift off the pen which I have to admit, is not a problem for me.