Apps panel is not loading in the creative cloud app...just a spinning wheel!

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  • Updated 3 months ago
  • (Edited)
So i have downloaded the creative cloud programme so that i can start downloading the new Photoshop CC. i have created an account and password etc, got an email to get started and now have the Creative Cloud window open where you have HOME:APP:ASSETS:COMMUNITY options in the window. So from what i can see you have to click on App to start downloading Photoshop. As we are a company we have an account with one licence code to activate 10 computers.
Am i doing something wrong? why is the App's not loading?

help!
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Jon Hempstead

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  • frustrated

Posted 3 years ago

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Douwe van der Werf

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Try this, it is a chat with the adobe help, it worked:

Vikhar: Douwe ,in order to resolve the issue we may have to trouble shoot it, I'll provide you the steps please follow so that the issue is resolved at earliest
Vikhar: Please click on Spotlight and type Activity Monitor and launch it.
Douwe van der Werf: i did launch it
Vikhar: Now Quit all the Adobe related processes from the Activity Monitor like AAMupdater, AAMupdater notifier, Adobe Crash demon process, Coresync , Sugarsync , Creative Cloud.
Vikhar: May I know if its done?
Douwe van der Werf: does al the adobe related things have a adobe kind of logo?
Douwe van der Werf: if so i closed it all
Vikhar: You will be able to locate search icon on the top right corner of the Activity Monitor, just type Creative cloud it will list all Creative cloud processes and Quit all those processes and then type Adobe and Quit all Adobe processes.
Douwe van der Werf: i did it
Vikhar: Now click on Finder ----> Press Shift+Command+G it will open Go to folder.
Douwe van der Werf: ok
Vikhar: Now copy paste the below word exactly and hit return.
Vikhar: ~/Library
Douwe van der Werf: ok
Vikhar: Now navigate to Application Support > Adobe > OOBE
Douwe van der Werf: ok
Vikhar: Please trash the opm.db file
Douwe van der Werf: ok
Vikhar: Now please launch and sign in to Creative cloud desktop app.
Douwe van der Werf: ok
Vikhar: Now please click on Apps tab.
Vikhar: Let me know the status
Douwe van der Werf: 'download error'
Vikhar: I'm sorry to hear that.
Douwe van der Werf: and now?
Vikhar: I'll provide you the steps please follow
Vikhar: Please Quit all Adobe processes from Activity Monitor.
Douwe van der Werf: is it possible that you sent me a direct download link for premiere pro?
Vikhar: Douwe , I'm sorry you will not be able to download and use it.
Vikhar: Douwe , I'm sorry you will not be able to download and use it from the direct download link.
Vikhar: However, I'll try my best to resolve the issue.
Vikhar: Douwe , please Quit all Adobe processes from Activity Monitor
Douwe van der Werf: ok
Vikhar: Now please click on Finder ----> Press Shift+Command+G it will open Go to folder.
Douwe van der Werf: ok
Vikhar: Now copy paste the below word exactly and hit return.
Vikhar: ~/Library
Douwe van der Werf: ok
Vikhar: Now navigate to Application Support > Adobe > OOBE
Douwe van der Werf: ok
Vikhar: Please rename OOBE folder as OOBE_old
Douwe van der Werf: ok
Vikhar: Now please rename AAM Updater folder as AAM Updater_old
Douwe van der Werf: ok
Vikhar: Now please click on Finder ----> Press Shift+Command+G it will open Go to folder.
Douwe van der Werf: ok
Vikhar: Now copy paste the below word exactly and hit return.
Vikhar: /Library
Vikhar: Do not include ~ symbol, just type /Library
Douwe van der Werf: ok
Vikhar: Now navigate to Application Support > Adobe > OOBE
Douwe van der Werf: ok
Vikhar: Please rename OOBE folder as OOBE_old
Douwe van der Werf: ok
Vikhar: Now please rename AAM Updater folder as AAM Updater_old
Douwe van der Werf: ok
Vikhar: Now please launch and sign in to Creative cloud desktop app.
Vikhar: May I know the status now
Douwe van der Werf: loading for a long time
Vikhar: Okay.
Douwe van der Werf: no it works
Vikhar: Perfect!
Douwe van der Werf: wow
Vikhar: I'm glad to hear that
Douwe van der Werf: thank you very much
Vikhar: Awesome!
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Sandeep Singh, Official Rep

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Hi Jon,

Please try to this KB also:

http://helpx.adobe.com/creative-cloud...

Regards,
Sandeep
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Diego Grinblat

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Vikhar, thak you it worked for me
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Joseph Andrew

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I've found a solution for slow loading or loading loop...just set the program from the properties to open as administrator all the time.... problem solved XD It actually worked for me.
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Johnathon Wilson

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All these solutions work one time, then after a few re-boots issue is back. I should NOT have to re-install programs on a weekly basis to get what I pay for (that equals out to over $500 a year). I even burned up almost an entire work day with Adobe support and they remoted into my computer to fix this issue. The only thing they accomplished was losing all my lightroom presets and my personal settings. Worked for a day, then after a couple reboots, boom, back again. Get it together Adobe, I am tired of re-installing all my applications. And here I sit with the issue again after it worked for a couple of days. I see the same answers over and over. It's clear this is an issue.

They were about ready to try to make me make a NEW user account on my mac so I lose all that personalization as well. Needless to say, no thank you. I am so frustrated with this problem and yeah, I'm just complaining and not throwing out a solution, but if I'm not alone, we all need to say something to light a fire to get this issue resolve on THEIR side, not our side. I use these tools daily and on my last rope.
(Edited)
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Heidi Smith

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I have the same problem since I upgraded to the full creative cloud suite, when I was just using photoshop I had a fast start up with no problems.  All these steps are a waste of my time, it should just work easily and fast.  Something is wrong with creative cloud, not me or my computer.