Photoshop CC 2015: Applying layer mask to background/bottom layer crashes every time on windows.

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
This is easily repeatable. If I have a single layer, and apply a layer mask to it, photoshop crashes. Derfinitely happening within smart objects anyway. if I copy that layer and do it there, it's fine.
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Christian MacNevin

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows? What does the crash report say in it?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've tried a few different things on both Mac and Windows and can't repro off-hand. We'll need some more details to try and reproduce.
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Christian MacNevin

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Windows here.

It jus says Adobe Photoshop CC 2015 has stopped working
A problem cused the program to stop working correctly.

Is there a log or something? BTW I just tested it and it's not just smart objects. The same file crashes it regardless of whether it's embedded elsewhere.
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Christian MacNevin

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Faulting application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Faulting module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc0000005
Fault offset: 0x000000000574ca65
Faulting process id: 0x6abc
Faulting application start time: 0x01d14e324fd089c3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: bfdf7c69-ba47-11e5-a3c0-00ac71bac704
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. Not enough info there for me. Try this - It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Christian MacNevin

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Adobe Photoshop Version: 2015.1.1 20151209.r.327 2015/12/09:23:59:59 CL 1055659 x64
Operating System: Windows 7 64-bit
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2793 MHz
Built-in memory: 32673 MB
Free memory: 21003 MB
Memory available to Photoshop: 29575 MB
Memory used by Photoshop: 60 %
Modifier Palette: Disabled.
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
Display: 2
Display Bounds: top=542, left=1920, bottom=1622, right=3840
Display: 3
Display Bounds: top=1200, left=0, bottom=2280, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2112
glgpu[0].GLName="Intel(R) HD Graphics 4600"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="10.18.10.3412"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) HD Graphics 4600"
glgpu[0].GLRendererID=1046
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"
glgpu[0].GLDriverDate="20140129000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.3412"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="2.0 AMD-APP (1642.5)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1642.5)"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="Capeverde"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1642.5 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=5.91627e+010
clgpu[0].CLCompute=454.745
License Type: Subscription
Serial number: 90970350030970349062
Feature::photoshop/extended: ON
Feature::photoshop/standard: ON
Feature::photoshop/trial: OFF
Feature::32-Bit Layers: ON
Feature::CountTool: ON
Feature::Acrobat3D: ON
Feature::Measurement: ON
Feature::MATLAB: ON
Feature::VanishingPointMeasurement: ON
Feature::VanishingPoint3DSExport: ON
Feature::VanishingPointDXFExport: ON
Feature::Dicom: ON
Feature::VideoLayers: ON
Feature::Timeline: ON
Feature::ExtendedMenuBar: ON
Feature::3DPrint App: ON
Feature::ImageStack Creation: ON
Feature::ImageStack Editing: ON
Feature::32-Bit Painting: ON
Feature::ACRFilterAllowed: ON
Feature::ACRFilterAvailable: ON
Feature::ExportAssetsQueueFeature: OFF
Feature::Creative Cloud Staging: OFF
Feature::3DMultitonePrinting: OFF
Feature::Artboards: ON
Feature::Playground: OFF
Feature::Chording Palette: OFF
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\CHRIST~1.MAC\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 919.7G, 568.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2015/09/09-18:52:48 79.567158 79.567158
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2015/09/12-01:10:45 79.156620 79.156620
AdobePIP.dll Adobe Product Improvement Program 7.3.1.70
AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705
AdobeXMP.dll Adobe XMP Core 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPFiles.dll Adobe XMP Files 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPScript.dll Adobe XMP Script 2015/09/10-01:10:20 79.158325 79.158325
adobe_caps.dll Adobe CAPS 9,0,0,28
AGM.dll AGM 2015/09/09-18:52:48 79.567158 79.567158
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2015/10/15-11:58:31 79.568000 79.568000
amtlib.dll AMTLib (64 Bit) 9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38) 1.000000
ARE.dll ARE 2015/09/09-18:52:48 79.567158 79.567158
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/09/09-18:52:48 79.567158 79.567158
BIBUtils.dll BIBUtils 2015/09/09-18:52:48 79.567158 79.567158
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
CoolType.dll CoolType 2015/09/09-18:52:48 79.567158 79.567158
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 9.0.1.14
JP2KLib.dll JP2KLib 2015/08/14-01:13:58 79.258941 79.258941
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.3.1.70
manta.dll Manta 1. 1.
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/08/14-01:13:58 79.566687 79.566687
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.1.1
Plugin.dll Adobe Photoshop CC 2015 16.1.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.157
PSArt.dll Adobe Photoshop CC 2015 16.1.1
PSViews.dll Adobe Photoshop CC 2015 16.1.1
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
SVGRE.dll SVGRE 79.566690 79.566690
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.15
VulcanControl.dll Vulcan Application Control Library 5.2.0.35
VulcanMessage5.dll Vulcan Message Library 5.2.0.35
WRServices.dll WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 16.1.1 (2015.1.1 x001 x003)
Accented Edges 16.1.1
Adaptive Wide Angle 16.1.1
Angled Strokes 16.1.1
Average 16.1.1 (2015.1.1 x001 x003)
Bas Relief 16.1.1
BMP 16.1.1
Camera Raw 9.3.1
Camera Raw Filter 9.3.1
Chalk & Charcoal 16.1.1
Charcoal 16.1.1
Chrome 16.1.1
Cineon 16.1.1 (2015.1.1 x001 x003)
Clouds 16.1.1 (2015.1.1 x001 x003)
Collada 16.1.1 (2015.1.1 x001 x003)
Color Halftone 16.1.1
Colored Pencil 16.1.1
CompuServe GIF 16.1.1
Conté Crayon 16.1.1
Craquelure 16.1.1
Crop and Straighten Photos 16.1.1 (2015.1.1 x001 x003)
Crop and Straighten Photos Filter 16.1.1
Crosshatch 16.1.1
Crystallize 16.1.1
Cutout 16.1.1
Dark Strokes 16.1.1
De-Interlace 16.1.1
Dicom 16.1.1
Difference Clouds 16.1.1 (2015.1.1 x001 x003)
Diffuse Glow 16.1.1
Displace 16.1.1
Dry Brush 16.1.1
Eazel Acquire 16.1.1 (2015.1.1 x001 x003)
Entropy 16.1.1 (2015.1.1 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.1.1
FastCore Routines 16.1.1 (2015.1.1 x001 x003)
Fibers 16.1.1
Film Grain 16.1.1
Filter Gallery 16.1.1
Flash 3D 16.1.1 (2015.1.1 x001 x003)
Fresco 16.1.1
Glass 16.1.1
Glowing Edges 16.1.1
Google Earth 4 16.1.1 (2015.1.1 x001 x003)
Grain 16.1.1
Graphic Pen 16.1.1
Halftone Pattern 16.1.1
HDRMergeUI 16.1.1
HSB/HSL 16.1.1
IFF Format 16.1.1
IGES 16.1.1 (2015.1.1 x001 x003)
Ink Outlines 16.1.1
JPEG 2000 16.1.1
Kurtosis 16.1.1 (2015.1.1 x001 x003)
Lens Blur 16.1.1
Lens Correction 16.1.1
Lens Flare 16.1.1
Liquify 16.1.1
Matlab Operation 16.1.1 (2015.1.1 x001 x003)
Maximum 16.1.1 (2015.1.1 x001 x003)
Mean 16.1.1 (2015.1.1 x001 x003)
Measurement Core 16.1.1 (2015.1.1 x001 x003)
Median 16.1.1 (2015.1.1 x001 x003)
Mezzotint 16.1.1
Minimum 16.1.1 (2015.1.1 x001 x003)
MMXCore Routines 16.1.1 (2015.1.1 x001 x003)
Mosaic Tiles 16.1.1
Multiprocessor Support 16.1.1 (2015.1.1 x001 x003)
Neon Glow 16.1.1
Note Paper 16.1.1
NTSC Colors 16.1.1 (2015.1.1 x001 x003)
Ocean Ripple 16.1.1
OpenEXR 16.1.1
Paint Daubs 16.1.1
Palette Knife 16.1.1
Patchwork 16.1.1
Paths to Illustrator 16.1.1
PCX 16.1.1 (2015.1.1 x001 x003)
Photocopy 16.1.1
Photoshop 3D Engine 16.1.1 (2015.1.1 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.1.1 (2015.1.1 x001 x003)
Pinch 16.1.1
Pixar 16.1.1 (2015.1.1 x001 x003)
Plaster 16.1.1
Plastic Wrap 16.1.1
PLY 16.1.1 (2015.1.1 x001 x003)
PNG 16.1.1
Pointillize 16.1.1
Polar Coordinates 16.1.1
Portable Bit Map 16.1.1 (2015.1.1 x001 x003)
Poster Edges 16.1.1
PRC 16.1.1 (2015.1.1 x001 x003)
Radial Blur 16.1.1
Radiance 16.1.1 (2015.1.1 x001 x003)
Range 16.1.1 (2015.1.1 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.1.1
Ripple 16.1.1
Rough Pastels 16.1.1
Save for Web 16.1.1
ScriptingSupport 16.1.1
Shake Reduction 16.1.1
Shear 16.1.1
Skewness 16.1.1 (2015.1.1 x001 x003)
Smart Blur 16.1.1
Smudge Stick 16.1.1
Solarize 16.1.1 (2015.1.1 x001 x003)
Spaces 16.1.1
Spatter 16.1.1
Spherize 16.1.1
Sponge 16.1.1
Sprayed Strokes 16.1.1
Stained Glass 16.1.1
Stamp 16.1.1
Standard Deviation 16.1.1 (2015.1.1 x001 x003)
STL 16.1.1 (2015.1.1 x001 x003)
Sumi-e 16.1.1
Summation 16.1.1 (2015.1.1 x001 x003)
Targa 16.1.1
Texturizer 16.1.1
Tiles 16.1.1
Torn Edges 16.1.1
Twirl 16.1.1
U3D 16.1.1 (2015.1.1 x001 x003)
Underpainting 16.1.1
Vanishing Point 16.1.1
Variance 16.1.1 (2015.1.1 x001 x003)
Virtual Reality Modeling Language | VRML 16.1.1 (2015.1.1 x001 x003)
Water Paper 16.1.1
Watercolor 16.1.1
Wave 16.1.1
Wavefront|OBJ 16.1.1 (2015.1.1 x001 x003)
WIA Support 16.1.1 (2015.1.1 x001 x003)
Wind 16.1.1
Wireless Bitmap 16.1.1 (2015.1.1 x001 x003)
ZigZag 16.1.1

Optional and third party plug-ins:

Alien Skin Blow Up 3 3.0.0
Blow Up 3.0.0
Lazy Nezumi Pro 15.9.29.1005

Plug-ins that failed to load: NONE

Extensions:

Recent Files 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Libraries 2.1.24
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Start 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Adobe Color Themes 6.1.0
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\KulerPanelHTMLBundle\index.html
Export As 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Share on Behance 3.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
com.adobe.preview.loader 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Export As 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Could you try disabling your 3rd party plug-ins and see the problem persists? Quit Photoshop, and hold down the [Shift] Key and click yes to disable them. Try to reproduce the issue.
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Christian MacNevin

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  • 1 Reply Like
Didn't make any difference.
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Chris Cox

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How are you applying/adding the layer mask?
We need exact steps to reproduce the error.

(and I know you can't apply a layer mask to a smart object)
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Christian MacNevin

  • 17 Posts
  • 1 Reply Like
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Thanks!