Apphang in LR4.1 when making adjustments

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  • Problem
  • Updated 6 years ago
LR4.1 crashes every time I slide the Sharpening Detail slider. LR3.5 is 100% stable after several hundred hours of use. I've spent considerable time troubleshooting this.

Highlights include:
LR4.0 has the same problem
Upgraded to LR4.1
Uninstalled, reinstalled (as admin) several times
Slowed CPU down 10%
Using latest Windows upgrades, drivers, etc.
Increased graphics dedicated memory in BIOS to 256MB

The problem seems to involve compatibility with my graphics adapter, Intel HD 3000. I installed a different card and got some interesting results. The card uses the ancient Nvidia GForce 6600 device. I'm using two monitors. The primary uses the on-board Intel HD 3000 adapter. Direct X 10 or 11, I think. The secondary uses the 6600. Direct X 9.0C. In this setup, it still crashes as soon as I slide the Sharpening Detail slider.

However, if I set the 6600 as primary and reboot, it's stable - no crashes yet. I rebooted a few times to test the repeatability and it seems solid - so far. Of course I get no problems with LR 3.5. So it appears LR4 doesn't like the HD 3000 graphics adapter and/or driver, Direct X version, GPU algo code, etc. Using the old Nvidia card isn't a practical work-around for me.

Does anyone know if Adobe tested LR4.x with the Intel HD 3000?

Typical screen after crash:

A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: lightroom.exe
Application Version:
Application Timestamp: 4fb2266f
Hang Signature: 26bd
Hang Type: 513
OS Version: 6.1.7601.
Locale ID: 1033
Additional Hang Signature 1: 26bdb3bd37bc3e431e6a259f35ab2e34
Additional Hang Signature 2: 80ac
Additional Hang Signature 3: 80ac6ccbc45a11c129a39706db1b354f
Additional Hang Signature 4: 26bd
Additional Hang Signature 5: 26bdb3bd37bc3e431e6a259f35ab2e34
Additional Hang Signature 6: 80ac
Additional Hang Signature 7: 80ac6ccbc45a11c129a39706db1b354f

System: Gigabyte Z68X-UD3H-B3, i7-2600K, 12GB, latest Win7 64-bit SP1, CS5 Design Premium

Intel(R) HD Graphics 3000
Driver version
Version 3.1.0 - Build
Vendor Intel
Renderer Intel(R) HD Graphics 3000
GLU Version Microsoft Corporation

Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0122&SUBSYS_D0001458&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 2048 x 1536 (32 bit) (75Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: unknown
Monitor Id:
Native Mode: unknown
Output Type: HD15
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10u md32
Driver File Version: 8.15.0010.2761 (English)
Driver Version:
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/21/2012 12:04:28, 8089088 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4262-11CF-217D-0AF0A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0122
SubSys ID: 0xD0001458
Revision ID: 0x0009
Driver Strong Name: oem28.inf:IntelGfx.NTamd64.6.0:iSNBD0:\ven_8086&dev_0 122

Note: certain drivers may have been recently upgraded to newer version than listed above - no improvement.
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Posted 6 years ago

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