Photoshop Elements: Crash when I try to use my brushes with my presets

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  • Problem
  • Updated 6 years ago
  • (Edited)
Please help!!!!! I am not able to use my brushes with my presets, everytime I try I get an app crash error..........please someone help me fix this :(
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Mary NIce

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  • frustrated

Posted 7 years ago

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Chris Cox

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Which application are you using? Which version?
Which OS version?

What does the crash report say?
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Mary NIce

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I am using Elements 10 with windows 7 This is the report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsEditor.exe
Application Version: 10.0.0.0
Application Timestamp: 4e70c16d
Fault Module Name: PhotoshopElementsEditor.exe
Fault Module Version: 10.0.0.0
Fault Module Timestamp: 4e70c16d
Exception Code: c0000005
Exception Offset: 00a0b7bf
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Mary NIce

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any suggestions?????? this is driving me crazy!
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Ken

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What do you mean by "my brushes"? Are those brushes that you've installed yourself or the default brushes?

Ken
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Mary NIce

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Ones I have installed myself, the defaults work just fine.
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Ken

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Well, that says there is a problem either with the brushes you found, or the procedure you used to install them.

First thing to do is to un-install those brushes, and get your PSE back to a clean installation. Check to ensure everything is working OK.

Then check the site where you got the brushes to see if they're compatible with PSE10, and if they are, review the installation instructions.

Ken