Express: Anytime I try to edit a panoramic photo it crashes

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  • Question
  • Updated 1 year ago
  • (Edited)
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Chad Lemmens

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  • confused

Posted 2 years ago

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Photo of smriti mehra

smriti mehra, Employee

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Hi Chad,

Sorry to hear this. Please let us know if you are using and iOS or Android device?

Thanks,
Smriti
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Chad Lemmens

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iPhone 7 Plus
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Mariah Eliza

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I'm having this same problem on an iPhone 5s.

It allows me to select and edit a photo, but when I click Done, the preview of the photo goes black and shows the saving/thinking circular symbol in the middle. I've tried waiting to allow it more time to process, but it never actually finalizes the photo, so I end up having to hit Cancel.


I've noticed that if I crop the photo to be a smaller size first through the iPhone's built in photo editor, sometimes PS Express will be able to handle editing and saving the panoramic image, but this does not always work. Maybe it's a size issue for PS Express?
(Edited)