Photoshop CC 2019: Anyone have issues running on HP envy 360

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This is my last attempt to ask for help on this forum. Feeling at the end of my rope because ever since recently I can no longer run Photoshop 2018 or 2019 on my machine. I suspect it has to do with the forced Intel driver update that happened some time in spring or mid summer.

I can run Lightroom 2019 and Corel Painter without issues, though the latter lags more than pre update.

Photoshop is unusable. I can't edit the workplace without it crashing with an access violation error. I'm also disappointed in the lack of support I've gotten from this particular community. I was hoping for some feedback. I know my art sucks and it I may need to develop my skills more, but that shouldn't be reason to ignore my question.
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Mary Ingold

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Posted 2 weeks ago

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Cristen Gillespie

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> I was hoping for some feedback. I know my art sucks and it I may need to develop my skills more, but that shouldn't be reason to ignore my question. >

We can only hope that this message is spotted by Adobe staff or techies. I wouldn't say people are ignoring your question. Many of us know a fair bit about the software, but little to nothing about the hardware involved. I assume from the fact you're running an HP, some version of Windows is being used, and it might help more people sort out hardware from software if they knew what version of Windows.

Why only Photoshop is being affected is beyond me, but compared to LR and Painter, I believe the hardware requirements are a bit higher. If you've tried uninstalling and deleting all your preferences, then reinstalling, and still nothing is working, it does start to sound like there is incompatibility somewhere, but again, most of us aren't ignoring you. We just don't have an answer. There are only a few Adobe Staff here,  several awesome gurus that volunteer when they have some free time, and the rest of us just trying to help each other out best we can.
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Mary Ingold

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I'm sorry, I get worked and frustrated easily. I hopefully found a fix by not only checking off the preferences to use the graphic's processor, but to close the program immediately after making those changes. (just doing one without the other still generated a crash.)  Upon reopening I was able to remove the tutorial panel and adjust the right hand toolbars.

I'm not sure this fix is ideal. Will disabling the graphics processor affect other photoshop features?
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Cristen Gillespie

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> I'm sorry, I get worked and frustrated easily. >

I assure you, you're not the only one. Happens to all of us, especially if we don't understand something. <BG>

Turning off the graphics processor has helped a lot of people fix issues, so I'm glad that much works for you. Now that you know that is a partial solution, anyway, you might try going back and changing the Drawing Mode setting to Basic and see if it still crashes — if  it wasn't already on Basic.

Yes, disabling the processor will affect some features. If you go back into Performance and hover your cursor over Use Graphics Processor, then look down to bottom of the window, you can read under Description which features use it. Many have other ways to do the same thing (zooming, for instance, reverts to the old non-scrubby zoom), but some, I'm afraid, rely upon the processor for performance and other aspects. They may work, but quite possibly not as well as you'd like.

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Sam Ostrow

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Glad to have seen those other replies to you, Mary. Most of the inquires that seem to come to me from Photoshop Family are way, way above my comprehension, much less ability to help.
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Rich

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I have issues with 2019 on an HP, it won’t run. How everyone I have nothing but praise for Jeff and Mini on their attempts to remedy the problem. I’m fortunate that 2018 functions so in the giant scheme of things it’s a bump
In the road. The bigger issue in my life is... well I won’t
mention HIM!
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Sam Ostrow

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You really put it in the right perspective, Rich.

The less mentioned the better.