An Open Letter to Adobe

  • 34
  • Problem
  • Updated 1 year ago
  • In Progress
Dear Adobe,

I have been using Photoshop since version 3 - not CS3 but original version 3. That means 3, 4, 5, 6, 7, CS, CS2, CS3, CS4, CS5, CS6, CC, CC 2014, CC2015 etc.

I have been using Lightroom since Version 1. That means 1, 2, 3, 4, 5, CC, CC2015, etc.

I have been using Adobe Acrobat forever as well.

I have come to think of the folks at Adobe as either brilliant aliens or exceptional humans - not sure which. I have always been in awe of the quality and reliability of the software products delivered by your company and have come to rely on them for my business every day.

Now, we are playing a different game. At first I thought the Adobe cloud was the best thing since sliced bread - constant updates for bug fixes, no more huge upgrade fees, no more waiting for a bug fix or new features... Wow! It seemed awesome. Before, we had to wait months for updates for bug fixes and almost 18-24 months for new versions with new features.

Now, that is history as I get updates and new features constantly - except, they introduce a whole new set of problems. With every fix of three bugs, it seems you introduce five new bugs, breaking things that worked before. Every few weeks, the features change, the display is different, a new way way to access tools (like refine edges) just shows up.

You at Adobe may think this is great but out here in the "Trying to do business" world we are tired of the constant learning curve, whether we want it or not, whether we have time for it or not, whether it works for our workflow or not, and on and on and on.

I think everyone needs to take a deep breath and rethink the "Adobe Cloud Approach". 

First of all SLOW DOWN! Do not send me an update so you can tell the world how many updates and changes you made. First, MAKE IT WORK PROPERLY!!!! Send it out for more BETA TESTING. I will wait the extra 2-3 months for an update if it WORKS when I get it. I am sure everyone would rather have slower update time-frames with fewer new bugs (e.g. Lightroom Memory Leak).

Second, stop changing the program every month! Send bug fixes once they are fully tested and working properly without introduction of new problems and wait 18-24 months for new version upgrades. Many of us teach classes in Photoshop and Lightroom and this is making our students hate Adobe. As they are trying to learn, Adobe introduces some drastic changes making it nearly impossible to learn the software (e.g. Refine edges and "Select" menu).

Anyone producing workbooks or other literature to help others use and learn your software are completely unable to keep up! Believe it or not, we are out here trying to HELP YOU. By training others to join the cloud and use your software, you are the ones benefiting from our efforts and you are strangling us, making our job impossible.

So far, I have made many entries on the blog, complained along with thousands of others about some issues (the disaster of the new Import Dialog) and it seems Adobe really does not care. Well, Adobe, you need to start caring or many of us that have been loyal customers for years and introduced hundreds of others to your software are going to be forced to look elsewhere.

Please WAKE UP!!!!! 
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Joel Weisbrod

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  • Confused

Posted 2 years ago

  • 34
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi folks, I wanted to reply and say we're following this discussion and are sympathetic to your concerns. We've been having recent, ongoing discussions within our product teams about how to best pace releases - balancing feature work, bug fixing, polish and architectural improvements. Many folks on the digital imaging team are out out on holiday this week, but we hope to have a broader discussion/response in the upcoming week(s). Thanks for the feedback and honesty.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Official Response
Please take this short survey:

https://www.surveymonkey.com/r/PhotoshopReleaseSurvey

We'd like your feedback on how often you'd like to see Photoshop updated as well as your thoughts on balancing new features, bug fixes and polish to existing features.