An apology is not enough anymore

  • 9
  • Problem
  • Updated 3 months ago
7.3.1 is released to fix the truckload of problems introduced by Lightroom 7.3

I haven't installed it yet and will let others be Adobe's guinea pigs to test the software but from the release notes, there are a significant number of issues yet to be addressed. Or even acknowledged.

An apology will not cut it anymore. It is about time Adobe starts refunding, and compensating for lost time.

With the recent media release boasting the increased revenue, Adobe is looking more selfish and out of touch than ever.

Adobe takes money out of my company's credit card every month to provide us with a set of software fit for purpose. THIS SOFTWARE IS NOT FIT FOR PURPOSE. Our relationship with Adobe is just a business transaction and I am entitled for a refund and compensation for the time I'm wasting sorting out issues, and having to come to forums for support.

I'm not a hobbyist, and my sunset shots can wait for next weekend to be edited. I make my living as a photographer and I have clients with deadlines. I cannot give them excuses that my work is not done because Adobe's software is buggy and slow.

If Adobe is employing substandard code writers to increase their bottom line, they should admit and face the music. They should fire all incompetent 'software engineers' and their managers and quality controllers and hire qualified and competent ones with knowledge and familiarity to the way Lightroom is used by professional photographers, and pay them decent wages.
Photo of Thomassen Blik

Thomassen Blik

  • 11 Posts
  • 7 Reply Likes

Posted 3 months ago

  • 9
Photo of Keith Bennett

Keith Bennett

  • 21 Posts
  • 6 Reply Likes
I wholeheartedly agree with you Thomassen, well said. I installed 7.3.1 today and it has fixed one aspect of the god awful preset preview mess. It still doesnt allow to disable it however. I would recommend this update. 

The bigger question is how do we get Adobe to change the way they rollout untested updates. An even bigger point for discussion is they should be providing a simple rollback path to previous stable versions across all their range. Once upon a time we purchased, downloaded and owned installers and had the means to uninstall and reinstall earlier versions,, now cloud updating is here we are stuck with buggy updates with no way to return to stable environments.. we all feel helpless and frustrated.. how Adobe continue on with this strategy of not listening to their loyal customers is beyond me.. I must beware of using 'profanities' as a way of expressing our overwhelming frustrations with Adobe because a thread got deleted.. Im so angry and disappointed with Adobe
Photo of Robert Cullen

Robert Cullen

  • 134 Posts
  • 36 Reply Likes
no way to return to stable environments.
The Classic Cloud Desktop App allows install of previous versions!
Photo of Thomassen Blik

Thomassen Blik

  • 11 Posts
  • 7 Reply Likes
What if the catalogue format is changed with a new version, you add photos to it, and want to go back to a previous version that does not support it?

The bottom line is that any new version of a professional grade software should be thoroughly tested in-house, or as a clearly labeled beta version by the public, before officially released so the need to revert back is eliminated.

Adobe's stuff-ups are happening on a regular basis and it is intolerable for a professional photographer (and I assume amateurs too)

I suspect that Lightroom's problem is that is old code and the only way out of this terrible mess is for the software to be written from the ground up for modern computer systems.
Photo of Chris M

Chris M

  • 5 Posts
  • 1 Reply Like
I cancelled my subscription last year, and have not looked back.  The constant, unresolved issues become intolerable to me.  I am using non-Adobe software and doing fine.  Best of luck everyone.  I truly hope Adobe gets their act together, but I won't hold my breath.
Photo of Paul Grant

Paul Grant

  • 40 Posts
  • 12 Reply Likes
I think the wave is forming.   Those of us that make a living from photography can no longer tolerate ths pure amature performance of the Adobe Team.    What was a prodcut I couldn't say enough about has become an embarrasement.   It does appear that Adobe has put all its eggs the the mobile friendly Lighroom Classic in hope of dragging in all the amature and camera phone clients.   I am so disappointed and I not sure which what to turn.
Photo of Thomassen Blik

Thomassen Blik

  • 11 Posts
  • 7 Reply Likes
@ Chris M: I cancelled my personal subscription too a year ago, but the studio is still using Adobe. I use Affinity and am doing well for what it replaced.

I also teach photography part time at a local college and although Photoshop is technically part of the course, I warn all young photographers to explore all other options and not to put all their eggs in one basket, especially Lightroom. Likewise do other teachers at our college.

Long time Adobe users like me (and most pro photographers that started using Lightroom, supporting Adobe) from day one, will find it a bit difficult to convert their catalogues, and re-train to another software.

But the day will come and can't be soon enough. I don't think I will be using any Adobe software at all in 5 years time. 
Photo of Keith Bennett

Keith Bennett

  • 21 Posts
  • 6 Reply Likes
just wow, now why cant they provide this facility for all their pc based software.. its not like its not possible.. this would restore some faith
Photo of Keith Bennett

Keith Bennett

  • 21 Posts
  • 6 Reply Likes
this is across the board with Adobe products,, their strategy for some time is to prevent users from backward compatibility.. not real world user friendly at all.. and you'll find on average that when you move forward to a new version there will always be some aspect of that forward conversion when some files essential to a project are missing.. after effects it happens almost everytime there's an upgrade
(Edited)
Photo of Art Davis

Art Davis

  • 24 Posts
  • 11 Reply Likes
The issue is not with the code writers. 
It is with management.  Management that makes big bucks from releasing buggy software - while we (the users) criticize the worker-bees who labor to meet their metrics and production quotas.  (And probably get punished for doing what management directs.)
   I agree, apologies won't do it.  
   And apparently (based on 7.3.1 & past releases) neither will Adobe.  So are we going to keep whining or find something that works and move on.
Photo of sangean

sangean

  • 25 Posts
  • 22 Reply Likes
Whether it is incompetent code writers or short sighted management doesn’t matter.

Lightroom has been a mess for a long time now and Adobe should start considering refunds for these stuff ups.

If you buy an appliance with these problems you take it back for a refund.

I installed 7.3.1 this morning and haven’t seen any improvement on the problems I encountered on 7.3.

Adjusting exposure using the short cut keys still slow. Presets are still taking long to apply. Exporting tiffs to jpegs in the same folder is taking a very long time.

Not to mention long time running bugs that I reported years ago. Not a feature request, but a serious bug that when select a number of photos to edit in photoshop sometimes it misses a couple.

I give up. Hoping some other company will come up with a decent alternative that I can confidently use.
(Edited)
Photo of Thomassen Blik

Thomassen Blik

  • 11 Posts
  • 7 Reply Likes
The issue is not with code writers

I couldn't care less who is incompetent at Adobe. That is their problem to solve.
Photo of Roberto Cienfuegos

Roberto Cienfuegos

  • 8 Posts
  • 3 Reply Likes
LR and PS both are worse. Since last year I slow down way to much. This is making it so hard. I thought is my PC but clearly not. How can this be fix. Also agree Adobe tama the money out every month with no problem and before I purchase it and now they made it to be in the cloud and keep updates and upgrades easier but it is a nightmare. Why they don’t test it before. Not the software does not work and is taking way so much time up to 4 or even 8 times more then before to edit a photo. WHY???
Not my email inbox is full with guess what many email from this group saying LR problem .... PS problem ..... my point is that is really happening and this has got to stop. I can not be late on my jobs and this is stressful to accumulate many events like weddings and can not deliver for example. What is Adobe doing ????
Photo of David Converse

David Converse

  • 303 Posts
  • 67 Reply Likes
You are obviously new to computing.

I'm a working pro photographer and have worked in IT for 20+ years. We all want faster, better, and cheaper- well, something has to give. Quality and stability and capability have improved tremendously in the last couple of decades. Would anyone really want to go back to Photoshop 3 on Mac System 7 or Windows 95?

You have a choice- let Adobe and other vendors know about problems, and then go on about your business and work it out, or you can froth at the mouth.

Please note that I'm a staunch critic of problems and flaws. Bridge is slow and stuck in the 1990's, and Lightroom has a terrible UI that is years behind Aperture (and I'm still mad at Apple for killing that off) and both are lacking important features that the other has.

But the difference is that I don't get paid to throw up my hands, I get paid to deliver finished photos. If that requires a workaround, I workaround. THAT is being a professional. When you get the job done.
Photo of Butch_M

Butch_M

  • 290 Posts
  • 112 Reply Likes
No, the difference is that you get paid to deliver finished photos ... based upon merit contained in that finished product. I seriously doubt your clients remain silent and 'workaround' the issues you created when you drop the ball by being to hasty to deliver.

I seriously doubt that you push out your product as quickly as you can without applying any quality assurance and let your customers sort out the issues you failed to address during the creation phase of the process. Then blame your customers for being too eager to hang their purchased prints on the wall before 'testing' ....

It's easy to recognize the distinct  difference in process and attitude.

While I too am a professional ... over 43 years as a self-employed full time photographer/owner of a full service print/graphics lab with a staff of 14 ... I pay professional software developers for results ... not workarounds. Workarounds are not solutions, just more work. If workarounds were all that desirable, then yes, all we would need is Photoshop v3 on OS 7 or Windows 95 ... we wouldn't need anything more.

Many of these 'bugs' for Lr Classic CC v7.2 were quite apparent and nearly universal in scope. They should have been discovered and remedied long before the delivery phase. So what if we all had to wait a few weeks more for the the new profile system? If they had taken the time to address these issues we would have been none the wiser.

After all, wasn't that one of the big selling points of the subscription system? ... updates would be released when ready ... not pushed out early absent of sufficient beta testing for some arbitrary date on the calendar to meet revenue targets.

Plus the larger issue, as long as Adobe insists upon bundling new app features, updates and bug fixes along with new camera and lens correction profiles ... we also have to 'workaround' longer for that if we do work for clients that use new cameras and lenses. If those items were released separately, the annoyance of forgoing app updates until the all clear would certainly be less of a hinderance.
Photo of Roberto Cienfuegos

Roberto Cienfuegos

  • 8 Posts
  • 3 Reply Likes
Seens you have a problem with me not with Adobe
Last year it took me a long time to finish the photo part.
On my video using Apple FCPX was fast. Now I had been using Premier much I can not say if it slow too or not.
All I was saying yes I want fix for what I pay too like the trend of this post indicates.
Professional or not you pay the same or unless you don’t pay and you are the developer.
I am not saying that the experience is what is wrong here.
You are taking things to another level.
If I offend you in any way I am sorry. I don’t believe in causing problems other then resolving them.
I had stay quite about the matter but yes I get lots and lots of Fedback of a lot frustration on people and I know how they fell I go trhu the same. I spent lot of time on the web looking for solutions and refuse to give up on doing my best.
First windows is having issues with the graphic card and mac too. I corrected windows of finding tutorials and step by step one by one is all getting there. Here in the other hand once you started taking the updates hoping to resolve the issues already created we keep on updating.
But my next thing is to look for the better version go back to that and stop reading this post wasting my time. Specially talking about what I do or how long I done something. This is in reference to a software issue not if my client will pay me or if I know what I am doing.
Just pay for software that was excellent
Not they are charging for something that is not working
And they are working more on making it mobile friendly
They are forgetting about the today and right now. There is a way to see tomorrow but not like this. Tomorrow could not come.
Have a bless day
Photo of eartho

eartho

  • 799 Posts
  • 194 Reply Likes
over 43 years as a self-employed full time photographer/owner of a full service print/graphics lab with a staff of 14"
Then you should be more than aware that you need to wait a few weeks or months after a new release before installing updates. I work in a production environment and if i'm in the middle of a job, there's ZERO chance that i'm going to be updating any software which could jeopardize my workflow.
Photo of Butch_M

Butch_M

  • 290 Posts
  • 112 Reply Likes
eartho ... what part of paying for new camera RAW support and/or lens correction profile support ... in advance ... did you miss?

I could care less about new features for app updates ... but the support for new cameras and lenses is hard to pass over and saves significant time. when you are performing work for other photographers that utilize those new items.

Perhaps if Adobe were just a bit more diligent in their pre-release testing and/or separate updates for new camera/lens support from feature/bug updates none of us would have to wait ... and pay ... for months to use what we purchased.

If that concept escapes your reason ... fine.
Photo of Roberto Cienfuegos

Roberto Cienfuegos

  • 8 Posts
  • 3 Reply Likes
For now is way to slow even the curser is not moving normal.
Last year before summer both were working smooth to me.
The problem is that just to start working is not responding. Once you get going is really slow. You move the mouse courser and LR says NOT RESPONDING
I will start using another software I bough and probably will stay there until these issues are corrected.
Why should I pay to be a beta tester.
They should pay to beta testers like other companies.
So far is not only one bug there is many problems. You can not even tell what is doing it because as soon you open it it says not responding and it takes a long time to start up.
From decades ago has change the way people work
The cameras has change. Many things are different now.
People usted to work on film now they learn to DSRL and now mirrorless on his moments all major makers wants to jump on it too. Now a DSRL is almost a Med frame format that’s good is technology is getting. Now software should be hand to hand with today’s demand.