Photoshop Elements: AMT Subsystem Failure 131:4 (PSE 8/Vista)

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  • Updated 7 years ago
  • (Edited)
My photoshop elements 8 worked fine since I have had it. Recently I opened up the program and the message AMT Subsystem Failure 131:4 appeared. I shut down the computer as instructed but still get the same message. Help! And what happened to my collection of pictures? Is it still there?

As far as I know nothing has been added or deleted from my computer.
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Sandie Sadler

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  • frustrated and scared

Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sandie Sadler

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I tried the systems suggestions and everything is enabled. I'm on vista. I'm not a techie person, so if you could break down in easier terms, would be much appreciated!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you create new Admin user account and run Elements 8 from the new user account?
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Sandie Sadler

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Did not work, still same message under new admin user account.
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Brett N, Official Rep

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The AMT Subsystem is for product activation (which grants your license to use the product on the computer). Your particular error, 131:4, means that your product installation is not complete and you should reinstall.

When reinstalling though, make sure you make some system changes so you do not end up in the same boat you are currently in. I would suggest following some of the steps in this guide: Troubleshoot installation problems | Photoshop Elements, Premiere Elements | Windows | Installer freezes, closes, or returns an error
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Sandie Sadler

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I'm a little confused by your recommendation to reinstall since it wasn't installed right originally. I have been using this program since purchasing last year without any issues at all. Why would it all of a sudden come up with this error?

I can uninstall and reinstall, but do you know what will happen to my pictures?
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Brett N, Official Rep

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When I say the "installation is not complete" doesn't necessarily mean that the original installation process was incomplete, but that the current installation of the program is incomplete. The could be because some of the files on the computer could have been deleted or corrupted. Reinstalling the application will restore those files. It should return the application to it's original, working, behavior.

As to why some files may have become missing or damaged... Well, that is just the reality of computers, that this happens to files from time to time. Hard drives die and other bad things happen, there is nothing that can be done to fully bullet proof a system. That's why making backups is so important.

As for you pictures, uninstalling and reinstalling should have not effect on your images at all. The uninstall process only removes the files that were created during the install process. Anything that came after or was not involved in that process will not be touched, including, but not limited to, your images.