am i being charged when it doesn't say photoshop is installed?

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  • Updated 3 years ago
I had made a purchase online for adobe photoshop, illustrator etc. However, after i had paid for it, it didn't install and i am no if the cost is going to come out of my bank and if i have photoshop.
Photo of Emily van Doesburg

Emily van Doesburg

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Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Emily,

I don't see an active (paid) membership under the email address you've used to post here. Did you purchase a Creative Cloud membership from Adobe.com?