Photoshop CC 2018: Shortcuts using Alt key aren't working correctly (e.g. Alt-Backspace)

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  • Problem
  • Updated 6 months ago
  • Solved
  • (Edited)
I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.
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Jeremy Colwell

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Posted 1 year ago

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Jordan Boyd

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I, too, am a professional comic book colorist who uses this shortcut hundreds of times a day. I just updated to CC2018, and am having the same issue. Sometimes it just doesn't work at all. This really breaks my whole workflow, so hopefully a fix is forthcoming.
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Jesper Bache, Employee

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Hi Jeremy,
Thanks for reporting.We are investigating.
Jesper
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Guilherme Ferreira

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There is not much to investigate. The Alt key when pressed automatically goes to the top menu ... But you should only do this if you press and not when "hold"! Understood? The Alt key does the same thing every time. It does not matter if you pressed or held go to the top menu.
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Josh Ferguson

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I can't believe we're still waiting on a fix for this.  It's been over a week.  There should have been a fix within 24 hours.  For that matter, it should have never happened in the first place.   This is highlighting an abysmal level of internal quality control and testing.  It's an embarrassment and a massive stain upon Adobe's already dubious reputation. 

 Photoshop CC 2018 is an Edsel in my eyes, or an Assassin's Creed Unity, to use a more modern comparison.  Adobe has become as bad as the AAA game studios who prioritize microtransactions (Adobe Stock, CC subscription) over bugfixes and care more about keeping that user revenue stream flowing than providing an actual functional and performing product.

With all the competition bought out or eliminated, Adobe has become smug and arrogant and thinks it's too big to fail.  But conditions are ripe for someone to topple the pedestal, and I won't be sad when it finally happens.  As someone who's used Photoshop since version 5.0 in 1998, I used to sing Adobe's praises, but the direction it has gone since about 2013 has really soured me on the company.

One thing is for sure, I'm glad I bought a permanent license of CS5 when I did.  My employer is footing the bill for CC and I don't use it at home.  I would never pay a monthly fee for this kind of broken, untested, bug-filled, cash-grabbing rubbish.  About the only useful thing added since CS5 was perspective warp, and I can definitely get by without it.  It's all pointless, unnecessary bells and whistles: artboards, ridiculous embellishments to the interface, 20 instances of CEPHtmlEngine running in the background, Rich Tooltips, bloat upon bloat, and spam pop-ups for Adobe Stock - no, thank you! 

I certainly have some strong opinions about the direction Adobe has taken since going subscription-only, but for the sake of my job, and all the other users who have no choice but to use this broken debacle of a release, I sincerely hope you'll release a patch ASAP.
(Edited)
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Mikael Eriksson

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We found a temporary solution at work that gets rid of this annoying issue. 

Go here: https://code.google.com/archive/p/apssistant/downloads
And download the latest version: APssistant 0.8.0.0.7z

Unpack the zip file -> run config -> disable the things in the hotkey tab (I don't know what they do) -> make sure "disable alt menu" is checked in the "anti-disturb" tab -> In the general tab, press "browse" and find photoshop 2018 (program files -> adobe -> photoshop cc 2018 -> photoshop) and select it. 

And there you go, it works as normal again. At least I haven't run into any issues yet. 
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Anthony Clark

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This partially works for me; the shortcut on the keyboard works perfectly now. However, it still doesn't work on the remote button I have set to the same shortcut. At least it doesn't make the error noise anymore, though.
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Sergey Kritskiy

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Also works partially for me: alt+backspace works from the first hit but things like changing blending modes still don't :(. Thanks though
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Mauricio Elias de Oliveira

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Also works partially for me. As Sergey  changing blending modes still don't . Anyway, thanks a lot !
(Edited)
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Sergey Kritskiy

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I have the same issue with all alt-hotkeys, like alt+shift+letter hotkeys for changing blend modes: they BEEP first and work on the second hit
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Josh Ferguson

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I already posted on the main Adobe forums, but I wanted to come here and do my part to escalate the seriousness of this issue.  I have been using Photoshop for 19 years and I work as a professional designer.  I taught Photoshop classes for 8 years and literally the first thing I did after having the students make a new document was press Alt-Backspace and Ctrl-Backspace about 20 times to get a feel for the proper way to fill something. 

I consider this to be THE most basic function in Photoshop and for it to become broken by a CC update is... disturbing, to say the least.  Please stay focused on keeping the important, basic features of the program working properly instead of adding more bloat and pointless bells and whistles.
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John v

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I have been using Photoshop for 22 years in animation, film, game dev and other odd projects.  I'm astounded this error passed the development team and it begs the question as to the quality of their testing environment.  Cmon Adobe, pick it up. 
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Josh Ferguson

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Now, John, you and I know that it was much more important to get those Rich Tooltip popups working so that we can be told how to use tools we've used every single day for years.  What do we need hotkeys for, anyway?  We should just use the paint bucket like MS Paint users.  It's good enough for them, so why not us, too?  I think if we're just patient and wait for CC 2019, it might get fixed - but only after they finish adding the in-app pop-up spam for Adobe Stock like they did in Illustrator.  
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Hannah Nicollet, Quality Engineer

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Hey Everyone,

Thanks for the helpful feedback. We're working on an update to address this issue in the very near future.

Thanks for your patience.
Hannah Nicollet
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Mark Lincoln

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I've found that in use with other modifier keys, Alt must be pressed last before pressing whatever letter key is required. Ex: For multiple Undos I must press Ctrl before Alt, then press Z. If I do that, it always works.

(I usually press Ctrl-Alt more or less simultaneously, and I'm finding out that I hit Alt first at least 75 percent of the time. Moomph.)

There was a mention of the Windows Fall Creators Update. I have not yet installed that update.
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manuel sinwel

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is it this "very near future" already?
i keep coming across new bugs, and any workaround like running APassistant is not an option on my workstation, thanks to company policy.
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Ursula Dorada

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Unfortunately, you cannot set the order of the keys in the wacom shortcuts, neither there is a workaround when alt in the only key involved in the shortcut (i.e. alt + Backspace).

And have faith the fix is coming soon! <3
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Jonathan Shaw

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This really should be fixed by now.  I understand 2018 was a fairly substantial update, but I also don't buy the response above from David about workflows.  Sure if it's an obscure command that is occasionally used but the alt key is used considerably by the default keyboard shortcuts and the majority are now broken.  Workarounds are not ideal because you are retraining muscle memory that when fixed will have to revert back.  Many simply don't have time to revert to previous versions reinstall settings layouts etc (since the sync feature was taken away as well, can take a while depending on how much customization has been made).

Hotfixes for vital issues like this should be sooner,  (if games can be launched then patched on day 1 or 2 why can't the CC suite?) I pay over £600 per year for the suite, CC is not cheap and your community of customers are losing time and revenue by working with broken software.  May seem pedantic but seconds over a day become minutes and hours over weeks/months.

There was a time when Adobe didn't have much competition for this field but that has changed.  I can already see myself working away from the program to competitors such as Affinity/Sketchbook/Pro Create etc.  This debacle is only going to push other customers in the same direction.

Whilst I had no issues with CC as a premise, Adobe still seems to have the same monopolistic  attitude that end users will have to put up with these problems.  Sorry but they won't.

If it's not fixed within the week I'll be sending an official complaint, and requesting compensation (as many other decent companies offer when these things arise).
(Edited)
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Andrew Schlossberg

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Why wait? Call Adobe today and demand money back on your CC subscription. You're paying for broken software. Thats simply not right. I'm calling them today myself.