Photoshop CC 2018: Shortcuts using Alt key aren't working correctly (e.g. Alt-Backspace)

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  • Updated 6 months ago
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  • (Edited)
I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.
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Jeremy Colwell

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Posted 1 year ago

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ahmed çekiç

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Hi, I have a solution. ALT key pressed after pressing and BACKSPACE key pressed 2x
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Josh Ferguson

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That's not a solution, that's a workaround for a broken key behavior.   A solution would be a patch.
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Julie Meredith

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I do NOT want a workaround... I want a fix for something that never should have been broken. I want real users to beta the software (hello, I'm volunteering) and not lab monkeys testing useless new features like Rich Tool Tips aka one of the first things I turned off (leave that nonsense to PS Elements).

Muscle memory alone makes any workaround useless... the only good news is that I have learned not to remove previous versions so that I can still keep working but this is ridiculous. The hotfix should have already been released so again... what is the holdup?
(Edited)
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Andy Morris

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This reply was created from a merged topic originally titled Modifier keys not working properly in Photoshop CC 2018.

It seems like the update to Photoshop CC 2018 has caused a few problems. Aside from the annoying ones (those tooltip help videos are killing me), it seems like modifier keys (shift, alt) aren't working right for me anymore.

In 2017, I used to be able to hold alt and press the arrows to make a copy of the layer. That no longer works for some reason. I can hold alt and drag the mouse, but that doesn't help me at all. I'm working on a grid, and everything needs to line up, so I use pixel counts to do so (in order to properly size mockups for our developers). Now I need to copy the layer by alt-dragging the mouse, then move it back to it's original position, then use the arrows to move it. Why was this changed?

Along the same lines, I often use shift-arrows to move things by 10 pixels. Half the time this works, 25% of the time it doesn't move at all, and 25% of the time it moves by 1 pixel instead. All while I'm still holding the shift key (not even letting go in between!). I use this function hundreds of times a day. These issues have slowed down my production by half!
 
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Douglas Sowerby

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This reply was created from a merged topic originally titled Alt-backspace requires doublt tap CC 2018..

I have to hit Alt.-backspace twice for it to work. This is only since upgrading to 2018. It's driving me nuts.
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Ian Camarillo

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yes same here. alt+backspace isnt working
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Giosa Studio Web

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This reply was created from a merged topic originally titled Photoshop CC2018 - CTRL+ALT+0 problems.

CTRL+ALT+0 combination for reset zoom does not work everytime. I can't understand why, it seems that the focus is not on the document working on layers. I can't reproduce the problem, for now.
(sorry for my bad english)
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DV2 The Fox

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This reply was created from a merged topic originally titled Photoshop CC 2018: CTRL+ALT+Z not working properly.

Back then in CC 2017 ,sometimes i use my keyboard to do quick fixes in my stuff.. Ofcourse, when i mistake something i smash CTRL+ALT+Z and it'd instantly do so.

HOWEVER, in CC 2018, doing the same smash it won't work inmediatly..Sadly, the temporal fix is to press and hold (then latterly press) CTRL ALT Z in that order so that every Z tap in the end would work

Curiously, using my Wacom Intuos Pro 2017 table's button with the same keyboard function doesn't have the error, making every poke to the button to undo

Will there be a fix for the keyboard method....? and NO, i don't wanna change the key shortcuts..I am used to this method..
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Tobi Trebelja

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This reply was created from a merged topic originally titled Alt & Delete for Quickfill doesn't work anymore in Photoshop CC2018..

Alt & Delete for Quickfill doesn't work anymore in Photoshop CC2018. Thats a real bummer. Its a key-feature i use all the time. Any way to patch this soon?
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John Maguire

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For now, hitting backspace twice works!  Alt+ backspace backspace
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Ryan Monroe

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hitting backspace twice is the issue
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Douglas Sowerby

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In my particular case there is an annoying error bell that accompanies the faulty Alt.+Backspace key stroke which drives me crazier than the double tap.

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Ursula Dorada

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Do we have any chance getting a fix? I might as well go back and set CC2017 back into shape instead of waiting for a full year to get shortcuts working :(
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1543696

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Yeah, a hotfix is in order.  This is one of 2 major problems that required me to revert back to the previous version.  I edit over a hundred images daily and most of them have to be on an individual basis.
I use autohotkey to create macros that streamline the work I do (they're like actions but not limited to photoshop)  Sometimes Backspace needs to be hit twice, sometimes 5 times.  The other issue is that the images dropped in center where the cursor is instead of centering to the canvas.  Has an Adobe rep acknowledged these are bugs somewhere and said a hotfix is or update is coming?
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John Maguire

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Thank you David for the eye opener. Yikes. you need someone to write a program to run the test and compare the results someway to know that every keystroke combo works. 
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David, Official Rep

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Wow, in the time I wrote that, a number of other posts came up.  I'd like to reply to a couple of you, in the interest of being transparent, informative, and just to say "thank you."  Let's see, so as not to be disjointed...

Ursula, thank you and you are correct.  This bug seems to be tied to the timing of when you hit the ALT key compared to other key strokes.  If it's NOT the first key and you have another modifier, it will NOT happen.  Moreover, I do not get this all the time on my Win10 machine but it does happen on all versions of Windows.  8-(

Josh, you are correct.  Not all users have the same workflow.  Generally, I don't fill a whole layer, so it's not something would regularly test.  Similarly, testing the whole app takes a remarkably long time.  <please read this next sentence with a jovial, playful voice in mind>I'd love you to join the prerelease team and put your money where your mouth is!  8-)  Seriously, would you want to try this out for yourself?  I know it sounds really easy, but I honestly believe you'd see that there are literally thousands of workflows out there and one persons critical path is another persons "what, you can DO that?  Why would you even WANT to do that?"
     As for the Leading bug you mentioned, that's another one of the major issues we're working on.  It's tied to the display of ONLY transformed type and the failure came out of left field (more like Pluto!) and was broken at the 11th hour before shipping -- the math isn't being done right due to a change to another widget.

Thank you, Mastey; I'll follow up with you via email.

And John, I so wish that this could be automated!  We tried a few years back, but the problem is that actual keystrokes are the only solid way to test.  8-(  You should've seen the drama when we added all the Eastern European keyboard layouts...!  =8-O

Thanks,
David
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Josh Ferguson

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David, feel free to message me with details.  As long as you understand that I only run CC at work... philosophically, I am against the concept of subscription-only software and I choose to run with my permanent license of CS5 on my personal computers for my own projects and my own design work.   But as far as my day job goes... if I can run beta/pre-release versions alongside stable mainstream releases, then sure, I can test when I can.   
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Scott Bufkin

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David,

I absolutely believe that Adobe did not deliberately release this version knowing of the bug.  And that is exactly the problem.

It sounds from your testing descriptions that Adobe is still doing manual testing of each release.  Photoshop is a behemoth application, used in literally millions of different ways by millions of different people.  As you correctly point out, there is no way possible for humans to test all of the functionality in every release.

Consequently, it's very hard to believe that Adobe has not implemented extensive test automation.  Having been a software manager for over 30 years, to the VP level, it's obvious to me that that is what is needed here.  As an example, it would be extremely easy to develop software to inject every possible keyboard input; single keys, double keys, holding each key down for a specific amount of time before the next key is pressed, in any combination, order, etc., etc.  and verifying correct Photoshop behavior.  Clearly this level of testing is not possible for a human, but is very easy for a program written to test Photoshop (and incidentally, every other Adobe app with keyboard input).

Test automation is difficult and expensive to implement the first time.  But it has been proven over and over to save significant costs in the long run.   There is an old software adage that in my experience rings quite true... It is at least 10 times more expensive to fix a bug found by customers after release as it is to fix it before release.  Not to mention the loss of customer satisfaction and damage to user-base good will that this kind of issue creates.  The key is knowing about the bug so you have the opportunity to fix it.

This problem does not lie with the individual developers or testers.  I have no doubt that every one of them is doing the best they can in the time allotted.  This is an Adobe management problem.
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David, Official Rep

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Howdy Scott,

Thanks for your feedback and your understanding.  One of the reasons I do so much work on the forums is to specifically hear what our users are saying and bring that back to the team.  I mean, Agile development is based on iterative feedback and evaluation, right?

While it is true that we do manual testing, there's actually a huge and elaborate suite of automated tests each of us have written as well.  Such scripting is actually a requirement for every new feature.  Heck, no build is even released to QE until it's passed a fairly thorough automated smoke-test.  My international file I/O script is a bit of a behemoth, for instance...  Unfortunately, certain bugs seem to be only triggerable via actual use -- scripting does not reveal the problem.  Keyboard shortcuts is one of those.  I totally agree with you that automation is awesome and we try to use scripting to validate everything we can.  But there are, unfortunately, limits to what it can uncover despite multiple, high-level inquiries into this specific topic.  8-(

Thanks,
David
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Hannah Nicollet, Quality Engineer

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Hey Everyone,

Thanks for the helpful feedback. We're working on an update to address this issue in the very near future.

Thanks for your patience.
Hannah Nicollet
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Mark Lincoln

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I've found that in use with other modifier keys, Alt must be pressed last before pressing whatever letter key is required. Ex: For multiple Undos I must press Ctrl before Alt, then press Z. If I do that, it always works.

(I usually press Ctrl-Alt more or less simultaneously, and I'm finding out that I hit Alt first at least 75 percent of the time. Moomph.)

There was a mention of the Windows Fall Creators Update. I have not yet installed that update.
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manuel sinwel

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is it this "very near future" already?
i keep coming across new bugs, and any workaround like running APassistant is not an option on my workstation, thanks to company policy.
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Ursula Dorada

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Unfortunately, you cannot set the order of the keys in the wacom shortcuts, neither there is a workaround when alt in the only key involved in the shortcut (i.e. alt + Backspace).

And have faith the fix is coming soon! <3
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John Maguire

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Am beginning to wonder if the alt+backspace problem may have something to do with the latest windows update. Could it be something in the Fall creators update. I myself have it and Alt+backspace doesn't work. Just a thought!

Am wondering if the people that it does work for don't have the update yet?
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Josh Ferguson

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It has absolutely nothing to do with that.  I am on Windows 7 at work.
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Mastey

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I face the same issue with both a pre fall creators windows and a system with it already installed.
(Edited)
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Marissa Louise

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Also just adding to this thread, that this bug is crippling my work flow. Also hello other comics colorists!! 
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Jordan Boyd

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I think one of us colorists definitely needs to be on some sort of pre-release testing team. Even though a lot of our workflows differ, there's a huge overlap of essential tools and shortcuts we all rely upon hundreds of times a day, and, like Marissa, this particular issue is really causing me a lot of grief and lost time.
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David, Official Rep

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Howdy Jordan and Marissa,

If you'd like to join our prerelease program, we'd love to have you.  Motivated people with real world workflows have a much needed place on prerelease.  Just please look at the builds...8-)

Ping me here or email me directly at david <dot> mohr <at> adobe [DOT] com and I'll happily hook you up!

Thanks,
David

p.s. -- nice work, BTW...!  8-)
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Jeremy Colwell

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This reply was created from a merged topic originally titled Alt-Backspace taking two hits to work? CC 2018.

I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.
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Volker Albrecht

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it ́s a bug!
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Roei Tzoref

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2 workarounds:
1. press X to flip fill and back colors and then use Ctrl+Backspace (I kinda do this anyway as a force of habit...)

2. Press shift+backspace to the fill dialog. if it's set to foreground you only have to click enter... (it will remember the settings)
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Maciej Urbanek

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guys - for me it's not only the clt backspace. I experience a lot of shortcut problems. [ ] for resizing brushes doesn't work (well - actually it starts working after a few attempts). What i found is that when i  work with a Brush, change to Eraser and try to resize using [ ] - the tool reverts back to my previous tool (Brush). It is the same. when changing from eraser to Brush.  So it seems that the modifier shortcuts are stuck on a previously selected tool.  When i press the tool shortcut twice (eg. BB), and then try to resize, the [] shortcuts work.  
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Sergey Kritskiy

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Maciej, do you by any chance have Pixel Squid extension installed? I had the same issue with tools switching back and forth and it was their script to blame
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Maciej Urbanek

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actually I do. ;) Thanks Sergey. Removing pixel squid worked like a charm. 
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Sergey Kritskiy

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Ah, so I'm not the only one with this issue then. Actually you don't have to remove the whole extension, turning off events in File -> Scripts -> Script Events Manager... window is enough. I already wrote to Pixel Squid guys about this, hope they'll fix this soon.
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David MacLeod

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I've gone back to using Photoshop CC 2017 and will continue to do so until the problems are fixed.  Would be nice to have brush smoothing but alas we can't have everything (yet).  I understand that there are a number of things to test each time you roll out a new version, but surely a command as fundamental as Alt+Backspace should be at the top of the list?!
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John Maguire

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David, it is being looked into as we speak. but if you look at all of the keyboard combinations available in PS you' realize it to be a daunting task. In the meantime there is a work around which is to hit backspace twice. alt+backspace+backspace
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melquam

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John, I appreciate you trying to be helpful by providing workarounds, but trying to pacify people's agitation can be equally as frustrating as the bugs themselves. This is one of many major bugs in the update. If people do not voice their displeasure and continue to do so until the bugs are fixed, it sends out the message that it's ok to release broken software and take as long as they want to correct the issues. This is not a video game, this is a professional tool that many of us rely on to make a living and support our families. The "daunting" task is not being tackled by a single programmer working out of his basement, this is a mega corporation we're talking about that charges (perhaps rightfully so) a premium price to have the best software the industry has to offer. I encourage you and others to not settle for mediocre service or a business model that seems to bypass real world testing of core components in order to push out new (and arguably marginally useful) features.
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John Maguire

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O' believe me. If I find a bug, I find out everything I can and post it to the techs right way and also tell the person to keep complaining until it's fixed. My one complaint to adobe is to make the option to keep prior versions of PS and LR the default rather than an option. That way users can still accomplish their work while we debug the latest version even though they can reinstall it.
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Jonathan Shaw

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This really should be fixed by now.  I understand 2018 was a fairly substantial update, but I also don't buy the response above from David about workflows.  Sure if it's an obscure command that is occasionally used but the alt key is used considerably by the default keyboard shortcuts and the majority are now broken.  Workarounds are not ideal because you are retraining muscle memory that when fixed will have to revert back.  Many simply don't have time to revert to previous versions reinstall settings layouts etc (since the sync feature was taken away as well, can take a while depending on how much customization has been made).

Hotfixes for vital issues like this should be sooner,  (if games can be launched then patched on day 1 or 2 why can't the CC suite?) I pay over £600 per year for the suite, CC is not cheap and your community of customers are losing time and revenue by working with broken software.  May seem pedantic but seconds over a day become minutes and hours over weeks/months.

There was a time when Adobe didn't have much competition for this field but that has changed.  I can already see myself working away from the program to competitors such as Affinity/Sketchbook/Pro Create etc.  This debacle is only going to push other customers in the same direction.

Whilst I had no issues with CC as a premise, Adobe still seems to have the same monopolistic  attitude that end users will have to put up with these problems.  Sorry but they won't.

If it's not fixed within the week I'll be sending an official complaint, and requesting compensation (as many other decent companies offer when these things arise).
(Edited)
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Andrew Schlossberg

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Why wait? Call Adobe today and demand money back on your CC subscription. You're paying for broken software. Thats simply not right. I'm calling them today myself.
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Gener7

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19.0.1 has been released. The bug is fixed. Check for updates in the CC Desktop Manager.
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Pete Green, Customer Advocate

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Thanks for the update Gene!
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Pete Green, Customer Advocate

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Official Response
This should be resolved in the 19.0.1 update released last night. Please update Photoshop using the Creative Cloud desktop app, and let us know if it's fixed for you!

Regards
Pete
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Josh Ferguson

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It appears to be working the way it's supposed to once again.  And the leading/line spacing bug seems fixed, too.  

I just wish it hadn't taken 4 weeks for this fix. It took me less than 5 minutes to confirm that these two features worked - including the download and install time.  I hope Adobe will devote at least that amount of time to quality assurance in the future.

Sorry to get in one last jab, but Adobe earned it with this one.  Some people may thank you for this fix, but I can't offer thanks for fixing something that should have never been released in its broken state.  I would have rather Adobe delayed the release by 4 weeks instead of putting paying customers through this.   We pay a premium for a premium product and in return we demand premium performance out of that product.  

Customer Advocates, Official Reps, and Employees in this thread are to be commended for your patience and detail.  I know you're all just cogs in a giant a corporate machine.  The behemoth you work for needs to take a serious look at what's happening with Electronic Arts on Reddit right now, and then take a figurative look in the mirror, and realize that a major software release with bugs like this is only about meeting a deadline, pleasing shareholders, and being able to tout your new bells and whistles on social media in an attempt to attract  new customers.  Whatever it's about, it's not about the users.  

Customers are getting seriously fed up with the microtransaction business model and all the problems it entails.   Call it a subscription, call it software-as-a-service, whatever you want, but it's microtransactions and it's the business model Adobe follows now.   We may not have a choice in how Adobe delivers its product any more, but we always have a choice.  I've made my choice, which is to stick with CS5 and only use CC if my employer is paying the bill.  If you're not careful you may find that one day a majority of your most die-hard users have made their choice as well.
(Edited)
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DV2 The Fox

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Question!... Besides solving now the shortcut, does exporting a huge 3500x3500 file or below doesn't do the illustrator PNG Export bug?

What i mean is.. Exporting a file in PNG in illustrator 2018 (i repeat, 2018!) with 300ppi, transparency and Art Sampling thingy or whatever, it exported a 72ppi PNG in the  end... Ending up as a pretty WHAT?!d up pic... And making Photoshop look like a..Well, ya know what i mean...

Also, did the same bug got solved for illustrator 2018 too or...?

Sorry for the offtopic, but these are my everyday drawing tools and i must know..Also bug fixes etc...
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Ursula Dorada

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Since PNG isn't print friendly, I've always seen it used as 72ppi, specially if you use save for web or quick export.
Have you tried saving as png, instead of exporting?
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John Maguire

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The latest update that I dl'd today fixes that and other issues, ver 19.0
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Graphic Team

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This reply was created from a merged topic originally titled Alt + Ctrl +0 not working well in Photoshop 2018. & Shortcuts using Alt key are n....

Alt-Backspace, Alt + Ctrl +0,  Alt + Ctrl +I,  Alt + Ctrl +C all shortcuts using Alt key are not working properly in Photoshop CC 2018. Please fix this bug asap.
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Ursula Dorada

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They just pushed 19.0.1 version out, it should fix your problems. Check your CC app and update it :)
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Jason May

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I'm still having the issue. As a comic colorist, pressing ALT+Backspace more than once to do fills is a HUGE time waster. HUGE! To the point of switching programs, which I'm seriously considering
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David, Official Rep

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Hi Jason,

Are you sure that you updated to the latest version of Photoshop.  If so, can you describe what you're encountering, since this appears to be solved for everyone else with the latest release.

Thanks,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Jason, It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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DonaldD Connelly

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It is a common issue that faces a problem more. I can use an external keyboard as a solution. Check it for a social site creation for your website.web 2.0 sites