Photoshop CC 2018: Shortcuts using Alt key aren't working correctly (e.g. Alt-Backspace)

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  • Problem
  • Updated 7 months ago
  • Solved
  • (Edited)
I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.
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Jeremy Colwell

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Posted 2 years ago

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David Richardson

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Same issue reproduced here on Windows 10 with CC2018
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Jordan Boyd

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I, too, am a professional comic book colorist who uses this shortcut hundreds of times a day. I just updated to CC2018, and am having the same issue. Sometimes it just doesn't work at all. This really breaks my whole workflow, so hopefully a fix is forthcoming.
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1543696

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Same problem here.  Also, my shortcut used to be Alt-Del on windows.
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Jesper Bache, Employee

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Hi Jeremy,
Thanks for reporting.We are investigating.
Jesper
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Guilherme Ferreira

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There is not much to investigate. The Alt key when pressed automatically goes to the top menu ... But you should only do this if you press and not when "hold"! Understood? The Alt key does the same thing every time. It does not matter if you pressed or held go to the top menu.
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Josh Ferguson

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I can't believe we're still waiting on a fix for this.  It's been over a week.  There should have been a fix within 24 hours.  For that matter, it should have never happened in the first place.   This is highlighting an abysmal level of internal quality control and testing.  It's an embarrassment and a massive stain upon Adobe's already dubious reputation. 

 Photoshop CC 2018 is an Edsel in my eyes, or an Assassin's Creed Unity, to use a more modern comparison.  Adobe has become as bad as the AAA game studios who prioritize microtransactions (Adobe Stock, CC subscription) over bugfixes and care more about keeping that user revenue stream flowing than providing an actual functional and performing product.

With all the competition bought out or eliminated, Adobe has become smug and arrogant and thinks it's too big to fail.  But conditions are ripe for someone to topple the pedestal, and I won't be sad when it finally happens.  As someone who's used Photoshop since version 5.0 in 1998, I used to sing Adobe's praises, but the direction it has gone since about 2013 has really soured me on the company.

One thing is for sure, I'm glad I bought a permanent license of CS5 when I did.  My employer is footing the bill for CC and I don't use it at home.  I would never pay a monthly fee for this kind of broken, untested, bug-filled, cash-grabbing rubbish.  About the only useful thing added since CS5 was perspective warp, and I can definitely get by without it.  It's all pointless, unnecessary bells and whistles: artboards, ridiculous embellishments to the interface, 20 instances of CEPHtmlEngine running in the background, Rich Tooltips, bloat upon bloat, and spam pop-ups for Adobe Stock - no, thank you! 

I certainly have some strong opinions about the direction Adobe has taken since going subscription-only, but for the sake of my job, and all the other users who have no choice but to use this broken debacle of a release, I sincerely hope you'll release a patch ASAP.
(Edited)
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Anthony Clark

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Same problem here. If I press Alt+Backspace twice on the keyboard, it will work. However, I have a button on a Wacom remote set to the same shortcut, and that one will not work no matter how many times I press it.
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Jeremy Colwell

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My Razor Nostromo has almost the same issue. I have to hit the bound key many times randomly to get it to work, but never works on the first press.
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Frederic Feddema

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Here too @ save for web. Shortcut works only every third or fourth time. Even not possible to type in number at font line-height. outputs a random number.

uninstalled it and installed 17
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Trevor Dennis

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This is intensely annoying. Please tell us that we don't have to wait till the next full release to get this bug fixed.  CC2018 Windows 10
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Mikael Eriksson

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We found a temporary solution at work that gets rid of this annoying issue. 

Go here: https://code.google.com/archive/p/apssistant/downloads
And download the latest version: APssistant 0.8.0.0.7z

Unpack the zip file -> run config -> disable the things in the hotkey tab (I don't know what they do) -> make sure "disable alt menu" is checked in the "anti-disturb" tab -> In the general tab, press "browse" and find photoshop 2018 (program files -> adobe -> photoshop cc 2018 -> photoshop) and select it. 

And there you go, it works as normal again. At least I haven't run into any issues yet. 
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Anthony Clark

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This partially works for me; the shortcut on the keyboard works perfectly now. However, it still doesn't work on the remote button I have set to the same shortcut. At least it doesn't make the error noise anymore, though.
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Sergey Kritskiy

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Also works partially for me: alt+backspace works from the first hit but things like changing blending modes still don't :(. Thanks though
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Mauricio Elias de Oliveira

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Also works partially for me. As Sergey  changing blending modes still don't . Anyway, thanks a lot !
(Edited)
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Frederic Feddema

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Just uninstall it and install previous version via Creative Cloud . It's so easy and you can continue earning money.
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Sergey Kritskiy

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I have the same issue with all alt-hotkeys, like alt+shift+letter hotkeys for changing blend modes: they BEEP first and work on the second hit
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Ondřej Zeman

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same problem here, but also things like CTRL+Z (undo) or CTRL+ALT+0 or CTRL+ALT+I or CTRL+ALT+C etc... so many keyboard shortcuts either not working at all, or working very randomly.
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Alex Dukal

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Same problem here (Win 10) even the psassistant doesn't help
It's a huge trouble! Ctrl + Alt + Z is like daily water!
Also Alt + Backspace is highly used in my case and needs to hit the keys two or three times.
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Josh Ferguson

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I already posted on the main Adobe forums, but I wanted to come here and do my part to escalate the seriousness of this issue.  I have been using Photoshop for 19 years and I work as a professional designer.  I taught Photoshop classes for 8 years and literally the first thing I did after having the students make a new document was press Alt-Backspace and Ctrl-Backspace about 20 times to get a feel for the proper way to fill something. 

I consider this to be THE most basic function in Photoshop and for it to become broken by a CC update is... disturbing, to say the least.  Please stay focused on keeping the important, basic features of the program working properly instead of adding more bloat and pointless bells and whistles.
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John v

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I have been using Photoshop for 22 years in animation, film, game dev and other odd projects.  I'm astounded this error passed the development team and it begs the question as to the quality of their testing environment.  Cmon Adobe, pick it up. 
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Josh Ferguson

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Now, John, you and I know that it was much more important to get those Rich Tooltip popups working so that we can be told how to use tools we've used every single day for years.  What do we need hotkeys for, anyway?  We should just use the paint bucket like MS Paint users.  It's good enough for them, so why not us, too?  I think if we're just patient and wait for CC 2019, it might get fixed - but only after they finish adding the in-app pop-up spam for Adobe Stock like they did in Illustrator.  
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Julie Meredith

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See this response from an Adobe employee in another thread. Here's hoping it gets fixed soon as I rely heavily on keyboard shortcuts and muscle memory cannot be undone overnight :(

"There is an issue with the Alt+ modifier key on Windows we are investigating. This is not an intentional change."

Re: Step Backwards and other keyboard shortcuts broken CC 2018

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Ryan Monroe

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same issue on windows 7
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David Duke

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Yup at first I thought it was me and that I had to restart the program, that didn't work. Then I rebooted the computer and then started it, that didn't work.

Really messing up my workflow.

Hope it is fixed soon.
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Matt Watts

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Hi guys, same problem. I did find that if I hold Alt and press Backspace 5 times really quick, it manages to fill for me every time. Hopefully Adobe will get it back to normal soon.
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David MacLeod

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Same issue here on Windows 7.  If I do Alt+Del and hit the Delete key a second time it works, but it's really frustrating not having the Alt+Backspace fill shortcut that I've been using for years.  Come on Adobe!
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Jonathan Shaw

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and another here!  Guessing this is an issue for all.  Please fix this urgently!  If you're going to push major updates out without basic testing like this, really should be hotfixes for issues like this a lot sooner (and more often!)
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Jörg Meinhardt

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Same here, Win10. But it works every time if I press keys slightly delayed, one after another. Hitting Shift+Ctrl+Alt+S the same time does nothing, whereas Shift>Ctrl>Alt>S works.
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Ryan Terry

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Another CC release, another game of "What did Adobe break this time?"
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Widhi Muttaqien

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Basically all shortcut combination using the "Alt" modifier key is broken. I can't use Photoshop anymore for illustration work, except it takes 5 times longer to finish as I need to browse to menus to find certain tasks where they  usually can be done fast with shortcut.  Is there any fix for this yet?
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Ursula Dorada

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This reply was created from a merged topic originally titled Alt key behavior change in CC2018.

The alt key has had it is behavior changed in CC2018 and this is disrupting a lot of people's workflow. I doubt this change was intentional.

Now if you hold the alt key, it focus on the application menus (File, edit, ...) instead of listening for the rest of the shortcut. So if you want to use any alt related shortcuts, you need to hit the rest of the keys twice without letting go of alt - once to clear the focus on the menus, the second one for the shortcut to actually work.

Related and very popular shorts disrupted by this change are ctrl+alt+Z, or alt+backspace (and alt+shift+Backspace).
If you start the shortcut with ctrl, alt behaves properly; It you start the shortcut with alt, the problem occurs. Setting commands to wacom tablet's shortcut keys also seems to be triggering the bad key behaviour and breaking a lot of setups out there.
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Kylie Sabra

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Thank you so much.  This works.  Is annoying has heck, but it will work until PS fixes the issue.
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Roei Tzoref

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Kylie this bug was supposed to be fixed in  19.1.0. make sure you update your app
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DV2 The Fox

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What kinda triggers me with shortcuts on the last ver of CC is that if i MINIMIZE a window (and leave one sinked in the app, like unmovable unless i force it out by dragging it out) , then press CTRL+TAB where it should pop up out of it's hideout...Nope, it doesn't comes out, and the sinked window just remains there like "What's going on?.."

And people here told me "Oh, it's intentional since this version!"...Well sorry, but until they fix that i'm gonna use CC2017...
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Patrick Allen

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This reply was created from a merged topic originally titled Ctrl Alt W doesn't work I have to go to file Close All, when I do that with 50 ....

2018 cc Ctrl Alt W works on occasion, I have to go to file Close All, when I do that with 48 or 50 pics, it increases my time substantially. Is there a fix ?