all the photos and presets are gone how can I fix it?

  • 1
  • Problem
  • Updated 1 week ago
I just changed the phone, I installed the app on the new one and logged in with my adobe account but all the photos and presets are gone how can I fix it?
Photo of Giada Granata

Giada Granata

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Posted 2 weeks ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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Sounds like you may have logged in to a different account.
Photo of Giada Granata

Giada Granata

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I thought the same but I checked with my old phone and the ID was correct but I have the free version not the paid one so I think this is the reason.
Anyway thankyou so much for the reply