Photoshop/Lightroom: All of my Adobe products require me to re-login to my Adobe Account each time I start the applicaton.

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  • Problem
  • Updated 2 weeks ago
  • Solved
  • (Edited)
All of my Adobe products (Lr, Ps, Br, Acrobat DC, and Camera Raw) require me to re-login to my Adobe Account each time I start the application.

My subscriptions are fully up to date.

I thought that I only have to log into an application or my Adobe account once per month.  This is getting very frustrating,
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HHHeflin

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Posted 2 months ago

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Brian Pierce

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The login should happen automatically in the background when required. 

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dziga

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Unfortunately, this seems to happen if you remove the Creative Cloud from autostart... I disabled some of the CC startup apps and was greeted by the same login screen everytime. Super annoying since Adobe's CoreSync background process often blocks restarts and shutdowns for quite a long time and the only way to fix it that I found is to disable some of the services :/
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HHHeflin

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I agree with what Brian said, " The login should happen automatically in the background when required. "   That was my understanding of the process as well.  So, I re-"Enabled" all of the Adobe Startup item as you suggested.  However, that did not resolve the issue.

Does anyone else have a suggestion?
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Rikk Flohr, Official Rep

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Were you asked to accept the new Terms of Use?  If so, did you accept them? 

  • Restart your computer.
  • Open the Creative Cloud App
  • When prompted log in. 
  • Restart your computer.
  • Open any Adobe App.
Does it still ask you to log in?
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HHHeflin

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Case Numbers:

ADB-13565777-M5R1
ADB-13545817-M9S1

FWIW:  With all of the assistance that I was given in an effort to finally resolve the underlying issue; ALL of the sign-in issue is still happening on my PC.  It is very frustrating.  I'm wondering if, during the last re-write of the Adobe Photo products code; some code snippet picked up somewhere that was customized to optimize performances was based on the Intel chip which might not function properly for my AMD Athlon II X4 640 chip?

That raises a concern for me since I've been considering upgrading to a new PC using one of the new AMD Ryzen chipsets.  I know that some of the non-Adobe Photoshop like software products are optimized for the Intel family of chips.  I've tried several which do not function properly or simply do not function at all.

Just some thoughts.

--
Howard H. Heflin
Organizer and Co-chair: Seattle Area Photoshop Users Group
Adobe: ACP, UGM
NOSPAM_HHHeflin@netscapeNOSPAM.net 
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HHHeflin

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Well now, First, I followed your instructions about starting and restarting CC.  That sort of lead me down a rabbit hole where I found that;  it turned out, somewhere a long time ago (a year or more ago) there had been two instances of PS started; but, they did not close those session for reason unknown to me.  So, I closed both of those instances.  I had been having problems with multiple sessions of some of my CC apps running and would have to close them from time to time.  I had simply attributed it to some backup/restore operation at Adobe having gone array.

To add to the confusion;  I also discovered the there was an error in my Adobe account which had my ID email in all caps.  I have never used an all caps version of my email.  So, I also corrected that error as well.

Looking back now; I'm wondering if this may have all started when Adobe had the security breach?

Anyway; these things seem to have at least temporarily resolved the issue.
Thanks,
Howard Heflin