Photoshop: Top menus are greyed out after launching Photoshop from Bridge

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  • Problem
  • Updated 4 months ago
  • (Edited)
menu is greyed out
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Bev Ambler

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Posted 4 months ago

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Blues Lewis

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Me too - wish Adobe would fix this issue. 
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Rosa

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Me too but only when I open an image in PS 2019 through Bridge.

I'm a Windows 10 user with the latest updates. I must admit I do not use PS 2019 because of the various bugs and issues I have with it. I've reverted back to PS 2018 because I mainly do graphic work and I need a stable platform to work on which PS 2018 is.

However I do photography occasionally so I opened Bridge to post process a photo and I wanted to work on it some more but in PS. So held Shift and clicked Open Object and it opened in PS 2019 as a smart object, which is what I wanted, but all the menus were greyed out. I couldn't do a thing with PS other than use the Task Manager to end PS 2019.

I did this several times and got the same result each time.

Adobe Bridge CC Version 9.02.219 x 64
PS V 20.01

(Edited)
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Bev Ambler

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I also tried ctrl+ shift+ alt. My menus came back but didn't work the next time. I have PS2018 at work and it's fine. How did you revert back to 2018?
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Rosa

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Bev
I never uninstalled 2018 but all you need to do is just go to your Creative Cloud App -

Click Apps tab

Where it says Photoshop CC (v 20.0.1) next to Open is a drop down arrow.

Click on that, then click Manage, then Other Versions, then choose CC v 2018.


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Bev Ambler

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Hi there. I chatted to Adobe and they immediately fixed the issue by resetting the preferences. And now I'm a happy chappy
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Rosa

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This reply was created from a merged topic originally titled Photoshop 20.0.1: Menu greyed out when opening an image in PS 2019 through Bridge....

I must admit I do not use PS 2019 because of the various bugs and issues. I've reverted back to PS 2018 because I mainly do graphic work and I need a stable platform to work on.

However I do photography occasionally so I opened Bridge to post process a photo and all went fine. I wanted to work on the photograph some more but in PS. So held Shift and clicked Open Object and it opened in PS 2019 as a smart object, which is how it should, but all the menus were greyed out. I couldn't do a thing with PS other than use the Task Manager to end PS 2019. Couldn't use any tools at all. Not even a save. 

I tried this several times with different images and got the same result each time. 

I ended up changing the file association in preferences in Bridge so that the photo would open in PS 2018, not the original default which is PS 2019. So that solved my problem. 

I don't understand why the menus are greyed out when opening an image from Bridge to PS 2019. Is it a bug? 

Adobe Bridge CC Version 9.02.219 x 64

PS V 20.0.1

Operating System: Windows 10 Home 64-bit
Version 1803
OS build 17134.345




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Cristen Gillespie

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> I don't understand why the menus are greyed out when opening an image from Bridge to PS 2019. Is it a bug? >

It does sound weird. I've not seen it at all in PS or coming from Bridge, but I'm on a Mac. I have seen menus gray out, though, in Illustrator. I think I tracked it down to a particular preset that ships with the program that appeared to be corrupt. Another user saw that that preset caused problems for her, too. I have no clue if it's related to your issue, and I'm not sure how it could be, but corruption somewhere certainly seems able to have this affect on 2019 releases. I've never seen it before 2019, though.

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Rosa

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Cristen - Hope to find out why. 
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Ronald Keller

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Is the image coming from Lightroom? If so it's a bug which is worked on.
The workaround for now is to close both app. Then open Photoshop first before opening Lightroom.

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fredf

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Been happening to me, coming from LR. I will try this. 
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fredf

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Yes. That worked.
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Rosa

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No Ronald  my image is coming from Bridge.
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Bev Ambler

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Thanks. The image is not coming from Lightroom. But reset my preferences and now its working again.
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Bev Ambler

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This has been solvrd
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Rosa

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Please take note. This issue pertains opening an image from Bridge into Photoshop 2019 not Lightroom.

Preferences were reset and this has not resolved my problem. 

My original post was merged with this topic.

https://feedback.photoshop.com/photoshop_family/topics/photoshop-20-0-1-menu-greyed-out-when-opening...

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Blues Lewis

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Hi - Rosa, same for me. My work around is to open the photo into PS 2019 from Bridge (via Camera Raw), then once open, close the photo (via the x on the photo tab) but leave PS open. At this point  PS  takes me to the splash screen where all my recent photos show, I click on the photo in the PS splash screen, and it opens again in Camera Raw (where I click "open image" again) and then it opens in PS for a second time and presto, all the menu options are available. If I now leave PS open, any photo opened from Bridge via Camera Raw into PS has all menu options available. For me it is just double handling the first time round...
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Rosa

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Thanks for posting this Blues. I will give this a try and get back to you. Cheers.

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Rosa

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Wow! That works for me too! Thanks so much.

Now all we need is to find out why we are having this particular problem.

Help Jeffrey Tranberry ?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The Bridge issue is similar to the open from Lightroom issue. They both use a BridgeTalk to open Photoshop. There's an update going out very soon that will fix both issues. The workaround is open Photoshop before Bridge or disable the Home Screen.
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Rosa

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Big thanks Jeffrey I appreciate your feedback. 
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Rosa

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Jeffrey - The Photoshop CC 20.0.2 update fixed this issue for me. Everything seems to be okay so far.

Thanks for your support.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue is fixed by the 20.0.2 update. Thanks for reporting!