Lightroom Mobile: All my photos went missing after I changed my storage to SD card

  • 1
  • Problem
  • Updated 6 days ago
  • (Edited)
can you help?please
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sharmine pretorius

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Posted 1 week ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Your photos actually live in the cloud. Did they disappear from there as well?  You can log in with your Adobe ID at https://lightroom.adobe.com to verify your cloud library.  Do the photos show up there?
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sharmine pretorius

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No nothing there only the one's that synced after everything was gone
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Rikk Flohr, Official Rep

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Can you verify that your Subscribed Adobe ID is the same as the Adobe ID with which you logged in previously and today?   It sounds like you may have more than one Adobe ID in play and that you pictures reside on another ID. 
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sharmine pretorius

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They have checked both accounts and nothing
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Rikk Flohr, Official Rep

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I checked the Email address you've used to register at this forum and your name and do not find any active subscriptions. I only find one Adobe ID under your name or email. Do you know if your photos were synced to the cloud before you made the storage change?
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sharmine pretorius

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I am not sure i was on a free trial and after the expired my photos was gone it logged me out of lightroom and when i went back in there was nothing then it started sync my photos that is on my phone now
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Rikk Flohr, Official Rep

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If I understand this correctly - you are missing the photos taken during the trial period then?  If you revert to storing in memory instead of the Card, do they return?