Photoshop: Install disk won't open. Where can I get an installer?

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  • Updated 4 years ago
  • Answered
  • (Edited)
i have my own old photoshop disc a. It was once on my old laptop which is not working at moment and is in storage.
In my new PC the disc will not open. HELP! I love my Photoshop. Clancette
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Clancette Clift

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  • very sad, I LOVE my photoshop and want it to work for me again.

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Clancette,

I looked up your account using the email address you've used to sign in here and I don't see any registered products. Do you have your serial # written down or saved somewhere we you can retrieve it? If so, you can download an installer here and use your serial # to activate:

If you've lost an activation because of a hardware failure and the system no longer runs, go to this page and work with a chat agent. They should be able to restore your activation:

If you don't have your serial #, there's not a way for us to look up that information if the product wasn't registered.