Photoshop: After update, can't open Raw Camera files in CS4 Photoshop

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
An automated update came for my CS4 Photoshop last night. Now I cannot open my CR2 Raw Camera files.
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T K

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  • confused

Posted 7 years ago

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Brett N, Official Rep

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Do you know what update was installed? We stopped releasing updates for Photoshop CS4 over a year ago, so there isn't anything new.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What error do you get?

What platform are you on?
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T K

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I'm working on a MacBook Pro running CS4 version 11.02. When opening a IMG_7169.CR2 file from my Canon Camera I get the following message "Could not Complete your request because Photoshop does not recognize this type of file."

I have been using these types of files continuously before without any trouble. I don't know what the name of the update was. Where would I find the name of the update on my computer?

Cheers, Thom Kline
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Open Photoshop. Select Photoshop>About Plug-In>Camera Raw...

Let us know what version is listed there: http://adobe.ly/ACRandDNG
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T K

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I am running Camera Raw version 5.0.0.178

Cheers, Thom
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That is an old version. What happens if you select Help>Updates... in Photoshop? Does it show any updates?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You should have Camera Raw 5.7
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T K

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Thank you that solved the problem.

Cheers, Thom Kline

www.thomkline.com