Express: after last update (yesterday 26 feb. 2012) ps express on my iphone crashes when i open it

  • 6
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
i can not even open the app. it crashes
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Zazu

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Posted 7 years ago

  • 6
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smriti mehra, Employee

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Please let us know which iPhone version do you have it? It will help us narrow down the issue. Thanks.
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Eva 'ipey' Tobing

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i also have the same problem. Yesterday I updated my iPhone 4S with the new version of PS Express, and now it always crashes when I open it. Please do something. Thanks.
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Anmol Dhawan, Employee

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It's opening fine on the iPhone 4S that I have, could you please let us know the iOS version on your Phone as well? Thanks!
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Amreek, Employee

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Official Response
Hi,

You can try Deleting the app and re installing from app store for quick resolution.

If that still does not solve your problem -

To investigate this issue further we would need to see the Crash Logs. It would be great if you could send us the logs using these steps.

1. Launch Device 'Settings' App.
2. Tap on General > About > Diagnostics & Usage > Diagnostics & Usage Data
3. Scroll down to the last Crash Log with Prefix 'PS Express' and open it.
4. Copy the Crash Log. (Tap and Hold > Select all > Copy)
5. Compose a new Mail. Paste the crash log and send it to our e-mail id psxpress@adobe.com

Thanks
Amreek
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Wilasinee Sakulpat

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I bought ps express already.If I delete and re-install this app.I want to know I have to buy it again or not? Thanks.
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Wilasinee Sakulpat

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I bought ps express already.If I delete and re-install this app.I want to know I have to buy it again or not? Thanks.
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Wilasinee Sakulpat

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I bought ps express already.If I delete and re-install this app.I want to know I have to buy it again or not? Thanks.
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Zazu

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reinstall it, then restore purchases and it works (on 4s) :)
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Wilasinee Sakulpat

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Thank you.It works now.
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Ilkka Suoniemi

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This reply was created from a merged topic originally titled
PS Express app crashes after latest update (iPhone 4S v6.1.2)..