Express: after last update (yesterday 26 feb. 2012) ps express on my iphone crashes when i open it

  • 6
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
i can not even open the app. it crashes
Photo of Zazu

Zazu

  • 2 Posts
  • 1 Reply Like

Posted 6 years ago

  • 6
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
Official Response
Hi,

You can try Deleting the app and re installing from app store for quick resolution.

If that still does not solve your problem -

To investigate this issue further we would need to see the Crash Logs. It would be great if you could send us the logs using these steps.

1. Launch Device 'Settings' App.
2. Tap on General > About > Diagnostics & Usage > Diagnostics & Usage Data
3. Scroll down to the last Crash Log with Prefix 'PS Express' and open it.
4. Copy the Crash Log. (Tap and Hold > Select all > Copy)
5. Compose a new Mail. Paste the crash log and send it to our e-mail id psxpress@adobe.com

Thanks
Amreek