Elements 11: After Windows 10 update in June 2017 menu is not working

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  • Updated 2 years ago
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This conversation has been merged. Please reference the main conversation: Elements: Windows 10 Creators Update broke workspace drop down menus fonts

Windows 10 recently did a big update on my computer. Now I go to open Adobe Photoshop Elements 11 and there is no drop down menu i.e. to open or start a new file. I closed the program and tried to open again and there was the same problem. The only difference between now and when I last used it - is the Windows update. What do I need to do to fix it? 
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Debra Dwyer

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Posted 3 years ago

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Steve Lehman

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Hello Debbie,  

Windows 10 updates does this sometimes.  
There are two resets for this:  
One in PSE11, and a few in Windows 10.  

In PSE11, open an image (not a new image).  On the far-right is a ? and next to that is a down-menu with "Reset-all".  Click that.  That will reset all of its tools and it should be good for now.   

If that doesn't work, go to Windows 10 settings.  Click on System.  Your applications will load in the middle.  Click on PSE11 and only click once on it.  If you see a blue hypertext link below its title, click that.  On the next page, on the left, will be a RESET button that will reset Windows and its apps.  Click it.  If you don't have a blue hypertext link below the title, each app may give that opportunity once.  

Here's what I would do.    Whenever there is an update that knocks out a print driver or two, I reinstall what's missing.   So, go to Settings, Apps and Features on the left, list your apps, click on your PSE11 an uninstall it.  Then reinstall it from its download or disc and especially if you have its key to tap into the app when it installs.  This will make it as good as new.  This is the one we all do. 

Alternatively, you can disable the update, but it will come again someday.  For that one, go back to settings, go to Update History, on the next page you may click on uninstall updates and only find the latest update and uninstall it.  Again, you may be faced with the same update in the future.  

There is another reset as a last resort, and it may take a little work and I usually skip this one:  
Go to Settings, Update, then click on Recovery on the left.  This gives you choices:  You can restart Windows which will load it all over again, to its defaults and will not harm your apps or files.  
OR - You can go back to an earlier build with the Restore feature but you may encounter the same update in the future, and anything you did with a file or app will be canceled.  
OR - You can start up from a disc which you probably won't have so you can disregard this one.  

Now I've given you everything.  
These are your choices.  
Think before you leap.  

Steve Lehman, MCSE responding   
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I have a similar problem with Windows 10 after one of the recent upates when all of the following are true.
1. the task bar is at the bottom
2. Hide the task bar is selected
3. PSE any version is maximized (full screen )
If the above is true then, Solutions (any one of the following):
1. Right click the task bar, click task bar settings, and turn off automatically hide
2. Restore Down the window so it is not full screen
3. Move the task bar to either side or top
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Steve Lehman

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Having your own solution, it seems that your problem is resolved.   It may not pertain to this forum's subject but is interesting.    

Steve Lehman, MCSE responding   
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Robert Frost

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This reply was created from a merged topic originally titled Win10 Creators Update problem?.

I've just updated Win10 to the preview of the forthcoming Creators Update version. LR and PS seem to run fine, but the Adobe CC Desktop won't run. It just produces a white dialog with the circle of bars continually turning.

Anyone else see this?

Bob Frost

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