Photoshop CC 2014: After update PS is not running (Adobe PS funktioniert nicht mehr)

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Photo of Heinz Wilden

Heinz Wilden

  • 5 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
What OS/version? Does it give a specific error?
Photo of Heinz Wilden

Heinz Wilden

  • 5 Posts
  • 0 Reply Likes
Sorry Jeffrey, here are some more informations. Message is: Adobe PS CC 2014 funktioniert nicht mehr.

Program starts, but after ca. 10 seconds it crashes down.

Adobe Photoshop Version: 2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299 x64
Betriebssystem: Windows 7 64-Bit
Version: 6.1 Service Pack 1
Systemarchitektur: Intel CPU-Familie:6, Modell:10, Stepping:7mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, Hyper-Threading
Physischer Prozessor: 2
Logischer Prozessor: 4
Prozessor-Taktfrequenz: 3093 MHz
Eingebauter Speicher: 4077 MB
Freier Speicher: 1040 MB
Für Photoshop verfügbarer Arbeitsspeicher: 3384 MB
Von Photoshop verwendeter Arbeitsspeicher: 70 %
3D-Mehrton-Drucken: Deaktiviert.
Windows 2x UI: Deaktiviert.
Fernlicht: Aktiviert.
Bildkachelgröße: 128 KB
Bildcache: 4
Schriftvorschau: Mittel
TextComposer: Lateinisch
Anzeige: 1
Anzeigebegrenzungen: oben= 0, links= 0, unten= 1080, rechts= 1920
Mit OpenGL zeichnen: Aktiviert.
OpenGL – alte GPUs zulassen: Nicht erkannt.
OpenGL-Zeichnungsmodus: Erweitert
OpenGL – normalen Modus zulassen: Wahr.
OpenGL – erweiterten Modus zulassen: Wahr.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="ATI Radeon HD 5450"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="8.850.0.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="ATI Radeon HD 5450"
glgpu[0].GLRendererID=26873
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20110419000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.10"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.1 AMD-APP-SDK-v2.4 (595.10)"
clgpu[0].CLDeviceVersion="1.1 AMD-APP-SDK-v2.4 (595.10)"
clgpu[0].CLMemoryMB=512
clgpu[0].CLName="Cedar"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="CAL 1.4.1385 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=7.5573e+014
clgpu[0].CLCompute=9.66899
Lizenztyp: Abonnement
Seriennummer: 96040872110395028691
Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Pfad für temporäre Dateien: C:\Users\Heinz\AppData\Local\Temp\
Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert
Arbeitsvolume(s):
Start, 223,6 GB, 105,0 GB frei
Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

Installierte Komponenten
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2.1
Plugin.dll Adobe Photoshop CC 2014 15.2.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.52
PSArt.dll Adobe Photoshop CC 2014 15.2.1
PSViews.dll Adobe Photoshop CC 2014 15.2.1
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113

Erforderliche Zusatzmodule:

3D Studio 15.2.1 (2014.2.1 x001 x003)
Adaptive Weitwinkelkorrektur 15.2.1
Aquarell 15.2.1
Arithmetisches Mittel 15.2.1 (2014.2.1 x001 x003)
Basrelief 15.2.1
Bereich 15.2.1 (2014.2.1 x001 x003)
Bildpaket-Filter 15.2.1 (2014.2.1 x001 x003)
Blendenflecke 15.2.1
BMP 15.2.1
Buntglas-Mosaik 15.2.1
Buntstiftschraffur 15.2.1
Camera Raw 8.6
Camera Raw-Filter 8.6
Chrom 15.2.1
Cineon 15.2.1 (2014.2.1 x001 x003)
Collada 15.2.1 (2014.2.1 x001 x003)
Color Lookup-Raster rendern NO VERSION
Color Lookup-Tabellen exportieren NO VERSION
CompuServe GIF 15.2.1
Conté-Stifte 15.2.1
De-Interlace 15.2.1
Diagonal verwischen 15.2.1
Dicom 15.2.1
Differenz-Wolken 15.2.1 (2014.2.1 x001 x003)
Distorsion 15.2.1
Dunkle Malstriche 15.2.1
Durchschnitt berechnen 15.2.1 (2014.2.1 x001 x003)
Eazel Acquire 15.2.1 (2014.2.1 x001 x003)
Entropie 15.2.1 (2014.2.1 x001 x003)
Erfassungsbereich 15.2.1 (2014.2.1 x001 x003)
Extrudieren 15.2.1
Farbpapier-Collage 15.2.1
Farbraster 15.2.1
Fasern 15.2.1
FastCore-Routinen 15.2.1 (2014.2.1 x001 x003)
Feuchtes Papier 15.2.1
Filtergalerie 15.2.1
Flash 3D 15.2.1 (2014.2.1 x001 x003)
Fluchtpunkt 15.2.1
Fotokopie 15.2.1
Fotos freistellen und gerade ausrichten (Filter) 15.2.1
Fotos freistellen und gerade ausrichten 15.2.1 (2014.2.1 x001 x003)
Fresko 15.2.1
Für Web speichern 15.2.1
Gekreuzte Malstriche 15.2.1
Gerissene Kanten 15.2.1
Glas 15.2.1
Google Earth 4 15.2.1 (2014.2.1 x001 x003)
Grobe Malerei 15.2.1
Grobes Pastell 15.2.1
HDRMergeUI 15.2.1
HSB/HSL 15.2.1
IFF-Format 15.2.1
IGES 15.2.1 (2014.2.1 x001 x003)
JPEG 2000 15.2.1
Kacheleffekt 15.2.1
Kacheln 15.2.1
Kanten betonen 15.2.1
Kohleumsetzung 15.2.1
Konturen mit Tinte nachzeichnen 15.2.1
Körnung & Aufhellung 15.2.1
Körnung 15.2.1
Kräuseln 15.2.1
Kreide & Kohle 15.2.1
Kreuzschraffur 15.2.1
Kristallisieren 15.2.1
Kunststofffolie 15.2.1
Kurtosis 15.2.1 (2014.2.1 x001 x003)
LAGE 15.2.1 (2014.2.1 x001 x003)
Leuchtende Konturen 15.2.1
Malgrund 15.2.1
Malmesser 15.2.1
Matlab-Vorgang 15.2.1 (2014.2.1 x001 x003)
Maximum 15.2.1 (2014.2.1 x001 x003)
Median 15.2.1 (2014.2.1 x001 x003)
Mehrprozessorunterstützung 15.2.1 (2014.2.1 x001 x003)
Mezzotint 15.2.1
Minimum 15.2.1 (2014.2.1 x001 x003)
Mit Struktur versehen 15.2.1
Mit Wasserzeichen versehen 4.0
MMXCore-Routinen 15.2.1 (2014.2.1 x001 x003)
Neigung 15.2.1 (2014.2.1 x001 x003)
Neonschein 15.2.1
NTSC-Farben 15.2.1 (2014.2.1 x001 x003)
Objektivkorrektur 15.2.1
Objektivunschärfe 15.2.1
Ölfarbe getupft 15.2.1
OpenEXR 15.2.1
Ozeanwellen 15.2.1
Patchwork 15.2.1
PCX 15.2.1 (2014.2.1 x001 x003)
Pfade -> Illustrator 15.2.1
Photoshop 3D-Modul 15.2.1 (2014.2.1 x001 x003)
Photoshop Touch 14.0
Pixar 15.2.1 (2014.2.1 x001 x003)
PNG 15.2.1
Polarkoordinaten 15.2.1
Portable Bit Map 15.2.1 (2014.2.1 x001 x003)
Prägepapier 15.2.1
PRC 15.2.1 (2014.2.1 x001 x003)
Punktieren 15.2.1
Punktierstich 15.2.1
Radialer Weichzeichner 15.2.1
Radiance 15.2.1 (2014.2.1 x001 x003)
Rasterungseffekt 15.2.1
Risse 15.2.1
Schwamm 15.2.1
Schwingungen 15.2.1
Selektiver Weichzeichner 15.2.1
Solarisation 15.2.1 (2014.2.1 x001 x003)
Spritzer 15.2.1
Standardabweichung 15.2.1 (2014.2.1 x001 x003)
Stempel 15.2.1
STL 15.2.1 (2014.2.1 x001 x003)
Strichumsetzung 15.2.1
Strudel 15.2.1
Stuck 15.2.1
Sumi-e 15.2.1
Summe 15.2.1 (2014.2.1 x001 x003)
Targa 15.2.1
Tontrennung & Kantenbetonung 15.2.1
U3D 15.2.1 (2014.2.1 x001 x003)
Unterstützung für Skripten 15.2.1
Varianz 15.2.1 (2014.2.1 x001 x003)
Verbiegen 15.2.1
Verflüssigen 15.2.1
Versetzen 15.2.1
Verwackelte Striche 15.2.1
Verwacklung reduzieren 15.2.1
Virtual Reality Modeling Language | VRML 15.2.1 (2014.2.1 x001 x003)
Wasserzeichen anzeigen 4.0
Wavefront|OBJ 15.2.1 (2014.2.1 x001 x003)
Weiches Licht 15.2.1
Wellen 15.2.1
WIA-Unterstützung 15.2.1 (2014.2.1 x001 x003)
Windeffekt 15.2.1
Wireless Bitmap 15.2.1 (2014.2.1 x001 x003)
Wölben 15.2.1
Wolken 15.2.1 (2014.2.1 x001 x003)

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE

Nicht geladene Plug-Ins: KEINE

Blitz: OHNE
Installierte TWAIN-Geräte: OHNE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
I would suspect the video card driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...
Photo of Heinz Wilden

Heinz Wilden

  • 5 Posts
  • 0 Reply Likes
I updated the driver for ATi Radeon HD 5450 already ...
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
From here?

http://support.amd.com/en-us/download...

I'm seeing a newer driver being available.
Photo of Heinz Wilden

Heinz Wilden

  • 5 Posts
  • 0 Reply Likes
Tanks Chris an Jeffrey, yes i updated the grafic-card-driver from the AMD homepage. Do you think I should try the beta-version?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Was your system info from above before or after you updated your driver. If it's from after updating, it doesn't look like it's installing correctly.
Photo of Heinz Wilden

Heinz Wilden

  • 5 Posts
  • 0 Reply Likes
Hey Jeffrey, problem is solved. It was impossible to get the latest driver automatically. So I deinstalled the grafic-card. The picture was then a very bad vga resolution. Then I reinstalled the new driver, an it works. Thanks a lot for your help. Heinz
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Sweet. Yeah. It sounded like something with the update wasn't working correctly. Glad it's solved.