LR Classic CC 7.2: After update my iPhone Live Photos .MOV videos are upside down.

  • 6
  • Problem
  • Updated 6 months ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Lightroom Classic 2018: iPhone movies wrongly rotated

My 3 sec videos imported fine. They played correct orientation. Now after update to LR Classic CC7.2 all .MOV videos are upside down yet the stills (jpgs) are rightside up.
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Richard Todd

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Posted 7 months ago

  • 6
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Simon Chen, Principal Computer Scientist

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Thanks. This is a known issue and there is an internal bug logged.
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toblerone777

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Simon, I had the same problem, and I was able to downgrade easily to 7.1 through the Creative Cloud app.  The videos are displaying normally again.  (Just thought some users may not know there is a downgrade option in CC).
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Brian Wong

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I assume this is captured in your internal bug tracker, but this is also a problem in LR Classic 7.2 for movies taken with my Samsung Galaxy S7.
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toblerone777

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Anyone know if this problem exists in LR 7.3 or not?
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Betty Reed

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This problem still exists in 7.3.
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toblerone777

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Thank you.

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