Lightroom CC: After "succesfully migrating", 4300 photos missing from Cloud and local storage out of 5000

  • 2
  • Problem
  • Updated 3 months ago
  • (Edited)
I have migrated my Lightroom Classic catalogue to Lightroom CC, following all, I mean all the steps described on your website (https://helpx.adobe.com/lightroom-cc/using/migrate-to-lightroom-cc.html), in the correct order, after having updated both apps to the latest version, and after having upgraded my plan to include 1TB of cloud storage. (PC is a Surface Pro 4 with Windows 10 Pro, with all latest updates; I had previously imported 76 photos in Lightroom CC, to kick the tyres; those photos were not previously imported in Lightroom Classic, and they were still present in Lightroom CC when I started the migration). The Lightroom Classic originals and the catalogue and everything else is stored on my C: drive. I have changed the storage preferences of Lightroom CC to store a copy of all smart previews locally on the C: drive (not in the same folder as Lightroom Classic). I have then changed the storage preferences of Lightroom CC to store the originals on an external drive (M:), and to keep a copy of all originals there. You know, just in case. The Lightroom Classic catalogue I decided to migrate has 5000 photos in it, for a total of 79,5 GB.

Now: Lightroom CC told me that migration was mostly successful, with 7 items not migrated. There were 4993 items in Lightroom CC, and albums were migrated correctly. I thought I would wait for the Cloud sync to finish and then check what was missing, and check that everything was OK. Old school, counting bytes, files, and then checking folders one by one.

I left the laptop running. When I came back, the sync was "completed". What I found out is the following:

⦁ Lightroom CC: only 797 photos in total; the originals folder on the external drive (M:) is only 15,2 GB.

⦁ Cloud: All Photos shows a count of 5000 items. Space used in the Cloud is 77 GB; a very big majority of photos (I guess 5000 - 797?) are not visible. There is a placeholder with a cloud icon and a light bolt symbol on them. When clicking on one of those, I go on the view for that image. The same cloud icon and light bolt symbol are there, and beneath the following is displayed: "Syncing file '' from unknown. Added on 2/13/18." . On the photo info panel on the right, it actually displays most information correctly: filename, camera, shooting settings, dates, copyright, etc. But the image itself? Nowhere to be seen.

⦁ Lightroom Classic: of course I fired up the Classic version, to see whether my files were actually lost! The images are still there (and can find them back on C: as well), but now it has synced with the cloud, and has created folders in the library view for all days in which the 5000 photos were shot (lots of folders). They are, as expected, all empty. If I go in one of those folders on C:, in them there is always a file named info.lua, and the content of that file is always

info = {
 name = "unknown",
}

⦁ Lightroom Mobile on iOS (latest version on an iPhone 8 Plus): same is in Lightroom CC

Obviously this is not expected behaviour. And: I can't import twice the same catalogue. And: my original catalogue is now a mess. As I write I'm looking at the website for Luminar 2018.......
Photo of Gheorghe Popa

Gheorghe Popa

  • 5 Posts
  • 0 Reply Likes
  • How does the potential for data loss make you feel?

Posted 3 months ago

  • 2
Photo of TangCanada

TangCanada

  • 21 Posts
  • 2 Reply Likes
In still dont understand why anyone would trust all their photos to one catalog. Multiple catalogs is the way to go based on how you want to categorize your shoots. Hence when its time to upgrade catalog you only upgrade whats necessary. If I need to go back to a previous catalog, then I will only upgrade that catalog if using a new version of Lightroom.

When I am done with a shoot, I just delete rejects, backup the catalog and put to sleep, my HD space is managed efficiently this way too.
Photo of Asha M.J.

Asha M.J., Computer Scientist

  • 54 Posts
  • 7 Reply Likes
Hi Gheorghe, 

It doesn't look like the cloud sync has completed. We need some more info to get to the root cause. Could you please follow the below steps, to send me the logs.
  1. Launch Lightroom CC and go to the Preferences dialog (under the Edit menu on Win or Lightroom menu on Mac). In Preferences, go to the Account panel and hold down the Alt key on Win (Option on Mac).
  2. You should see a button appear that says “Full Report”. Click that button to generate a zipped file in the Creative Cloud Files folder on your computer.
  3. From that folder, right click on LrDiagnostics.zip and choose Creative Cloud > Share Link...
    1. If you don’t see this option, make sure the Adobe Creative Cloud app is running.
  4. This will open a “Send Link” web page. Click the slider to make it Public.
  5. Copy the blue URL and send it to me.
Photo of Gheorghe Popa

Gheorghe Popa

  • 5 Posts
  • 0 Reply Likes
Hi Asha, I have been contacted by phone and already shared that file. If you want I can share it with you as well. Case number: ADB-1066469-M0F1
Photo of Julie Kmoch

Julie Kmoch, Sr. Development Manager

  • 97 Posts
  • 32 Reply Likes
Gheorghe, our apologies that this did not work as intended. We will work with you to get your Classic catalog cleaned up, and to get a migration to work properly if you want to give it another try.

It looks like you ran out of cloud storage, and somehow the combination of hitting that limit and changing the location of where to store originals locally got us into a bad state. We'd be grateful if you could help us understand the order this happened in so that we can re-test it here.

  • Do you remember seeing a red banner across the top of the Lightroom CC window mentioning you were out of cloud storage?
  • If so, do you recall whether you changed the settings to storage originals on your M: drive before or after the sync was declared "completed"?
And I assume that Lightroom Classic can still see all of its originals files intact, despite the unwanted empty folders that appeared.
Photo of Gheorghe Popa

Gheorghe Popa

  • 5 Posts
  • 0 Reply Likes
Hi Julie, thanks for helping out. In order:

- I did upgrade my plan from 20GB to 1 TB before starting the migration. But: when toying with it eatrlier the same day, I had clocked on Migrate just see what the process looked like. I remember indeed the message in a banner. Therefore I upgraded my plan, and then I went through with the migration.
- The change in storage settings was (originals to be stored on M:) was done before starting the migration process
- The originals are indeed still in Classic, can be seen and I can find them back in C:
Photo of Gheorghe Popa

Gheorghe Popa

  • 5 Posts
  • 0 Reply Likes
And sorry forgot to mention: I have been contacted by phone already, and provided several diagnostics files: Case number: ADB-1066469-M0F1
Photo of Gheorghe Popa

Gheorghe Popa

  • 5 Posts
  • 0 Reply Likes
Hi Julie, is there an update? I see there is a change:

  • now the "ghost" photos in Lightroom Web have an exclamation mark on the cloud icon instead of a light bolt.
  • the text beneath the "ghost" photo now says "Sync has not finished for file <correct_filename>. Open Lightroom on unknown to continue syncing. Added on 2/13/18." Before the text displayed was "Syncing file '' from unknown. Added on 2/13/18."
I believe unknown is actually my PC. In Lightroom CC on my PC, only 797 pictures are showed, and sync is also showed as completed; there is no possibility of "forcing"a sync, and even then, since only 797 photos are present, I'm not sure what Lightroom CC would sync....
Photo of Gautam Bahl

Gautam Bahl, Employee

  • 4 Posts
  • 1 Reply Like
Hi Gheorge,

Have you tried to reimport the images in Lightroom CC?  

I believe that if you attempt to reimport them, they should be matched up with the existing record.

Regards,
Gautam
Photo of Julie Kmoch

Julie Kmoch, Sr. Development Manager

  • 97 Posts
  • 32 Reply Likes
To echo Gautam's suggestion, we think importing them directly (now that you have the migrated data) will fill in the missing images. It would be easy to test this with one or two files to see if it works. If it does not work, let us know and we'll reach out to you offline to re-do the migration.

To import, click the + icon in the upper left of the LrCC window and navigate to your original files where Lr Classic sees them.