Lightoom 6.3: After update I can't open any video files

  • 9
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
After Lightoom 6.3 update, lightroom won't open video files, won't import any files if any video file is present in the folder.

Nothing else changed in the system, just lightroom 6.3 update.

I been using lightroom since version 3, I installed every version, every update of lightroom since version 3, all version of 4, all version of 5.

Everything was working till version 6.2.1.

Right now i'm running Windows 10, before was running 7 and 8, and 8.1.

What was changed in 6.3 to break all video support?

And no I don't have quicktime installed, I never had quicktime installed, it always worked without quicktime. No apple software will ever touch my PC.
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Artur Roszak

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Posted 3 years ago

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Brett N, Official Rep

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Official Response
Solution to this error now published:
https://helpx.adobe.com/lightroom/kb/...